Barclays £175 switch offer - new customers only, Nov 1 - 30 2023

Rawrzy

AmityNeon said:

Largs said:

For such an established bank, my opinion of their systems is pretty low.  Safe to say their will be a mass exodus after these incentive payments.

Of the Big Four, the two larger banks (HSBC and Barclays) seem to have comparatively poor online/app systems relative to Lloyds and the recently-improved NatWest.

This switch incentive in particular has really laid bare the gaping holes in Barclays's backend.

I can't even access my credit card statements via any method, whether it's online/app Barclays/Barclaycard. I'm certain the problem is somehow related to the fact that all my statements have been moved to a new and mysterious 'Personal Account 1' where every link leads to errors, whereas the correctly-named 'Barclaycard' account now has nothing. This, in addition to other problems (both mine and reported by others):

• I had to 're-register' for Cashback Rewards twice (for a total of three registrations).
• Barclays closing the Blue Rewards wallet by mistake and notifying me two days later, during which time I was able to re-join (with a very outdated Barclaycard email address of mine pre-populating the email address field), but due to problems on their side they had to close the wallet again, this time deliberately, so they could fix things "in the background". I personally didn't experience the VX025 error that appears to impose a two-day lockout before allowing customers to re-join.
• TSB and Monzo apparently aren't part of CASS? Oopsie!
• Ambiguously restricting the opening/switch process to business hours.
• Duplicating the £10 November cashback redemption, but only for some.

None of the above is a result of user error. At the very least, having a prior Barclaycard drastically increases the likelihood of a problem occurring as they try to merge profiles, but that's just one aspect of the puzzle. The Barclays app is very slow in general, which is probably a symptom of its avalanche of multitudinous inefficiencies.

Yep, and if you hit one of those gaping holes in their system you're often forced to make appointments that might not even exist in a reasonable time frame due to them increasingly shutting branches left right and centre.

Nebulous2

Rawrzy said:

AmityNeon said:

Largs said:

For such an established bank, my opinion of their systems is pretty low.  Safe to say their will be a mass exodus after these incentive payments.

Of the Big Four, the two larger banks (HSBC and Barclays) seem to have comparatively poor online/app systems relative to Lloyds and the recently-improved NatWest.

This switch incentive in particular has really laid bare the gaping holes in Barclays's backend.

I can't even access my credit card statements via any method, whether it's online/app Barclays/Barclaycard. I'm certain the problem is somehow related to the fact that all my statements have been moved to a new and mysterious 'Personal Account 1' where every link leads to errors, whereas the correctly-named 'Barclaycard' account now has nothing. This, in addition to other problems (both mine and reported by others):

• I had to 're-register' for Cashback Rewards twice (for a total of three registrations).
• Barclays closing the Blue Rewards wallet by mistake and notifying me two days later, during which time I was able to re-join (with a very outdated Barclaycard email address of mine pre-populating the email address field), but due to problems on their side they had to close the wallet again, this time deliberately, so they could fix things "in the background". I personally didn't experience the VX025 error that appears to impose a two-day lockout before allowing customers to re-join.
• TSB and Monzo apparently aren't part of CASS? Oopsie!
• Ambiguously restricting the opening/switch process to business hours.
• Duplicating the £10 November cashback redemption, but only for some.

None of the above is a result of user error. At the very least, having a prior Barclaycard drastically increases the likelihood of a problem occurring as they try to merge profiles, but that's just one aspect of the puzzle. The Barclays app is very slow in general, which is probably a symptom of its avalanche of multitudinous inefficiencies.

Yep, and if you hit one of those gaping holes in their system you're often forced to make appointments that might not even exist in a reasonable time frame due to them increasingly shutting branches left right and centre.

I'm one of those affected people, with a long-standing Barclaycard account and never having had a Barclays account before. My nearest branch is 50 miles away. Fortunately the customer services phone rep told me I didn't need an appointment and just to turn up. 

I got there and found there were several people all helping customers with their apps. 

My profile issues were resolved and I was up and running, but it took around 40 minutes.

Zopa_Trooper

Surely the message to be learned from this is, 

1) Have a burner account with the necessary direct debits ready to go at all times.
2) When a new switch appears, do it straight away, don't leave it until the last minute, there's no benefit in waiting.

binaryuniverse

MC39 said:

Successfully applied for a Barclay account last night but my switch from Monzo failed as they didn’t recognise them for CASS. Spoke to Barclay this morning and they wouldn’t honour the £175 even though Monzo are part of CASS.. 

I switched from Monzo with no problem at all.

masonic

Zopa_Trooper said:

2) When a new switch appears, do it straight away, don't leave it until the last minute, there's no benefit in waiting.

Actually, I'm glad I didn't act straight away. Others helpfully navigated several obstacles and posted helpful tips, including:

• How to overcome the dreaded 00002 error if you are a Barclaycard customer
• Not to transfer £800 in immediately because of the 4 day restriction on setting up new payments out of the account
• The 'back swipe' trick to get around the error message when signing up to Blue Rewards
• Not to use payees brought over by a switch - set them up afresh
  

Zopa_Trooper

masonic said:

Zopa_Trooper said:

2) When a new switch appears, do it straight away, don't leave it until the last minute, there's no benefit in waiting.

Actually, I'm glad I didn't act straight away. Others helpfully navigated several obstacles and posted helpful tips, including:

• How to overcome the dreaded 00002 error if you are a Barclaycard customer
• Not to transfer £800 in immediately because of the 4 day restriction on setting up new payments out of the account
• The 'back swipe' trick to get around the error message when signing up to Blue Rewards
• Not to use payees brought over by a switch - set them up afresh
  

I see what you mean. Stand back and watch others fail, then take advantage of their mistakes. That will see you through life.

harz99

So at 1031 this morning i get an email from Barclays telling me i have received a new urgent document that i must read immediately blah blah...so i go into my account and find...the last document is the one that's been there since i first read it on 30/11, two days ago🙄.

Rawrzy

harz99 said:

So at 1031 this morning i get an email from Barclays telling me i have received a new urgent document that i must read immediately blah blah...so i go into my account and find...the last document is the one that's been there since i first read it on 30/11, two days ago🙄.

Yeah I had that happen too. My favourite thing about it was the document was about the switch being completed. Which got added days after it completed, and that notice was even later.

E_zroda

Zopa_Trooper said:

Surely the message to be learned from this is, 

1) Have a burner account with the necessary direct debits ready to go at all times.
2) When a new switch appears, do it straight away, don't leave it until the last minute, there's no benefit in waiting.

1 is a given

2 can be argued: I'm certan there are many readers of this board (myself included) that benefitted from the feedback on issues faced  by the brave pioneers generously provided

E_zroda

Zopa_Trooper said:

masonic said:

Zopa_Trooper said:

2) When a new switch appears, do it straight away, don't leave it until the last minute, there's no benefit in waiting.

Actually, I'm glad I didn't act straight away. Others helpfully navigated several obstacles and posted helpful tips, including:

• How to overcome the dreaded 00002 error if you are a Barclaycard customer
• Not to transfer £800 in immediately because of the 4 day restriction on setting up new payments out of the account
• The 'back swipe' trick to get around the error message when signing up to Blue Rewards
• Not to use payees brought over by a switch - set them up afresh
  

I see what you mean. Stand back and watch others fail, then take advantage of their mistakes. That will see you through life.

I'm afraid you might have missed the point