Barclays £175 switch offer - new customers only, Nov 1 - 30 2023

masonic

It's a known issue that when using a switched payee for the first time it is treated as a new payee by Barclays and will be more likely to be blocked. Setting up as a new payee and jumping through the requisite hoops seems to avoid this. I've bounced £800 in and £600 out a couple of times to a Barclays-established payee now with no issues at all.

AmityNeon

I wasn't able to set up new payees or use switched-in payees either, so I just used the debit card to send money to myself via Monzo/Starling/PayPal.

electric_avenue_2

Mickeymacca said:

@electric_avenue_2 have a look in the documents section on the app

Thanks! Have a few docs there about opening but nothing about the switch, I did do it so just fingers crossed I suppose!

Dustybee

harz99 said:

Dustybee said:

I've just managed to have my new Barclays account totally frozen until I visit a Branch with two forms of ID.  The reason this has happened is that I tried to pay £600 out of this account to my own account with Lloyds.  This is a payee that came over from the switched account and that I paid the same amount to in November. 
First I paid £800 in from my Lloyds account (for December's Blue Rewards) then tried to pay out £600 back to the Lloyds leaving £200 to be paid for the 5% cashback reward. On paying the £600 out I got a screen saying it needed further security checks and to wait 4 hours. This also happened last month and eventually I had to make the payment again the next day as the payment never went through.  About an hour later the phone rung which I couldn't answer and a voicemail from Barclays said I needed to call them.  I went to the app and had a 'RG21M - This app is blocked' 
I have called and got through to the fraud department, answered all the security checks and was being asked 'why did you want to make the payment'?, 'has anyone asked you to make the payment'? I explained I was paying my own account, because I wanted to, no-one was forcing me but the operative kept insisting that I wasn't paying my own account and kept quoting the reference that is saved in the payee details 'Lloyds' and not my own name.  The operative insisted that I haven't paid this payee before and he wasn't listening when I explained that the payee was a switched payee. I'm totally dismayed.  Anyone have any advice?

I guess i was lucky then, i did something similar but the payment wouldn't work, so i set up the receiving account as a new payee and that worked okay, just another example of how crap Barclays systems are.

I suggest you do the same, then make a complaint as you should be able to use those details that were transferred as part of the switch and show on your payee list.

I wish I could, the whole app is now 'blocked', the account and card is locked.  Without a trip to the branch to unlock it and complain at the same time. I don't know another way forward.  I just find it ridiculous that setting up a new payee is less of a fraud risk than a payee that is established (paid before) and included from a switched account.

masonic

Dustybee said:

harz99 said:

Dustybee said:

I've just managed to have my new Barclays account totally frozen until I visit a Branch with two forms of ID.  The reason this has happened is that I tried to pay £600 out of this account to my own account with Lloyds.  This is a payee that came over from the switched account and that I paid the same amount to in November. 
First I paid £800 in from my Lloyds account (for December's Blue Rewards) then tried to pay out £600 back to the Lloyds leaving £200 to be paid for the 5% cashback reward. On paying the £600 out I got a screen saying it needed further security checks and to wait 4 hours. This also happened last month and eventually I had to make the payment again the next day as the payment never went through.  About an hour later the phone rung which I couldn't answer and a voicemail from Barclays said I needed to call them.  I went to the app and had a 'RG21M - This app is blocked' 
I have called and got through to the fraud department, answered all the security checks and was being asked 'why did you want to make the payment'?, 'has anyone asked you to make the payment'? I explained I was paying my own account, because I wanted to, no-one was forcing me but the operative kept insisting that I wasn't paying my own account and kept quoting the reference that is saved in the payee details 'Lloyds' and not my own name.  The operative insisted that I haven't paid this payee before and he wasn't listening when I explained that the payee was a switched payee. I'm totally dismayed.  Anyone have any advice?

I guess i was lucky then, i did something similar but the payment wouldn't work, so i set up the receiving account as a new payee and that worked okay, just another example of how crap Barclays systems are.

I suggest you do the same, then make a complaint as you should be able to use those details that were transferred as part of the switch and show on your payee list.

I wish I could, the whole app is now 'blocked', the account and card is locked.  Without a trip to the branch to unlock it and complain at the same time. I don't know another way forward.  I just find it ridiculous that setting up a new payee is less of a fraud risk than a payee that is established (paid before) and included from a switched account.

New payees may be confirmed via confirmation of payee and additional verification when set up. This doesn't happen for switched payments. Just another fun foible of Barclays flaky systems.

Largs

For such an established bank, my opinion of their systems is pretty low.  Safe to say their will be a mass exodus after these incentive payments.

MikeJXE

Largs said:

For such an established bank, my opinion of their systems is pretty low.  Safe to say there will be a mass exodus after these incentive payments.

I hope you have not just realised that 

Dustybee

I hope this locking of the account doesn't stop the switch incentive being paid on Monday (if what others have been told is correct).  That really will be the cherry on the top 

Robgmun

Largs said:

For such an established bank, my opinion of their systems is pretty low.  Safe to say their will be a mass exodus after these incentive payments.

This has probably been the worst, most convoluted switch so far. Absolutely terrible. The idea you can only switch via the app and jump through so many hoops means they're not going to keep the customers then gain.

AmityNeon

Largs said:

For such an established bank, my opinion of their systems is pretty low.  Safe to say their will be a mass exodus after these incentive payments.

Of the Big Four, the two larger banks (HSBC and Barclays) seem to have comparatively poor online/app systems relative to Lloyds and the recently-improved NatWest.

This switch incentive in particular has really laid bare the gaping holes in Barclays's backend.

I can't even access my credit card statements via any method, whether it's online/app Barclays/Barclaycard. I'm certain the problem is somehow related to the fact that all my statements have been moved to a new and mysterious 'Personal Account 1' where every link leads to errors, whereas the correctly-named 'Barclaycard' account now has nothing. This, in addition to other problems (both mine and reported by others):

• I had to 're-register' for Cashback Rewards twice (for a total of three registrations).
• Barclays closing the Blue Rewards wallet by mistake and notifying me two days later, during which time I was able to re-join (with a very outdated Barclaycard email address of mine pre-populating the email address field), but due to problems on their side they had to close the wallet again, this time deliberately, so they could fix things "in the background". I personally didn't experience the VX025 error that appears to impose a two-day lockout before allowing customers to re-join.
• TSB and Monzo apparently aren't part of CASS? Oopsie!
• Ambiguously restricting the opening/switch process to business hours.
• Duplicating the £10 November cashback redemption, but only for some.

None of the above is a result of user error. At the very least, having a prior Barclaycard drastically increases the likelihood of a problem occurring as they try to merge profiles, but that's just one aspect of the puzzle. The Barclays app is very slow in general, which is probably a symptom of its avalanche of multitudinous inefficiencies.