Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)

Zandoni

MeteredOut said:

QrizB said:

MeteredOut said:

Does that make sense to anyone or I am being fed BS again?

It makes no sense.

EDF are your gas supplier and are obliged to supply you with an accurate meter.

Unless you get some sense from them very soon, you should consider escalating this to a formal complaint and then (if needed) to the Ombudsman.

I sent them another video today, again showing the meter increasing even when isolated from the gas. It had been isolated for hours beforehand, so I was providing them with proof that their "gas getting pulled through for up to 30 minutes" theory was a load of BS.

To be honest I'd stop doing their work for them, keep your own evidence wait for deadlock then take the complaint to the obudsman. Your complaint is that you are certain that your meter is registering without passing gas and EDF refuse to offer you an official test.

[Deleted User]

FreeBear said:

I wonder how much it would cost for a Gas Safe registered engineer to fit a meter that you purchased in line with the existing meter. A G4 diaphragm meter can be had for under £50, so technical reason why one couldn't be fitted.

If that was possible that is how gas meters would be checked for accuracy. SGS test gas meters in lab conditions.

Zandoni

FreeBear said:

I wonder how much it would cost for a Gas Safe registered engineer to fit a meter that you purchased in line with the existing meter. A G4 diaphragm meter can be had for under £50, so technical reason why one couldn't be fitted.

Gas meters are tested by passing a known volume of air through the meter in a temperature controlled environment. The known volume of air comes from a calibrated gas holder.

FreeBear

[Deleted User] said:

FreeBear said:

I wonder how much it would cost for a Gas Safe registered engineer to fit a meter that you purchased in line with the existing meter. A G4 diaphragm meter can be had for under £50, so technical reason why one couldn't be fitted.

If that was possible that is how gas meters would be checked for accuracy. SGS test gas meters in lab conditions.

But gas meters only need an accuracy of +/-2% to be compliant with regulations. Fitting a secondary meter in series would demonstrate that the primary meter is generating spurious readings. Clearly not definitive proof when the spikes are less than (say) 0.1m³, but if the discrepancy is greater than 0.5m³, that should flag there is a problem.

MeteredOut

FreeBear said:

Dolor said:

FreeBear said:

I wonder how much it would cost for a Gas Safe registered engineer to fit a meter that you purchased in line with the existing meter. A G4 diaphragm meter can be had for under £50, so technical reason why one couldn't be fitted.

If that was possible that is how gas meters would be checked for accuracy. SGS test gas meters in lab conditions.

But gas meters only need an accuracy of +/-2% to be compliant with regulations. Fitting a secondary meter in series would demonstrate that the primary meter is generating spurious readings. Clearly not definitive proof when the spikes are less than (say) 0.1m³, but if the discrepancy is greater than 0.5m³, that should flag there is a problem.

I guess the good thing is that what I'm seeing is not "spikes" but prolonged periods (ie. hours) of usage being recorded when no gas is entering the meter.

Bendo

FreeBear said:

[Deleted User] said:

FreeBear said:

I wonder how much it would cost for a Gas Safe registered engineer to fit a meter that you purchased in line with the existing meter. A G4 diaphragm meter can be had for under £50, so technical reason why one couldn't be fitted.

If that was possible that is how gas meters would be checked for accuracy. SGS test gas meters in lab conditions.

But gas meters only need an accuracy of +/-2% to be compliant with regulations. Fitting a secondary meter in series would demonstrate that the primary meter is generating spurious readings. Clearly not definitive proof when the spikes are less than (say) 0.1m³, but if the discrepancy is greater than 0.5m³, that should flag there is a problem.

No it wouldn't. It would demonstrate one of the meters inaccurate.  It wouldn't conclusively prove it is the supply meter though.

Gerry1

Have you followed EDF's complaints procedure and escalated it to their CEO?  Might save waiting eight weeks.

https://www.edfenergy.com/help-support/making-complaint

Zandoni

FreeBear said:

[Deleted User] said:

FreeBear said:

I wonder how much it would cost for a Gas Safe registered engineer to fit a meter that you purchased in line with the existing meter. A G4 diaphragm meter can be had for under £50, so technical reason why one couldn't be fitted.

If that was possible that is how gas meters would be checked for accuracy. SGS test gas meters in lab conditions.

But gas meters only need an accuracy of +/-2% to be compliant with regulations. Fitting a secondary meter in series would demonstrate that the primary meter is generating spurious readings. Clearly not definitive proof when the spikes are less than (say) 0.1m³, but if the discrepancy is greater than 0.5m³, that should flag there is a problem.

An accuracy of 1% is incredibly hard to achieve when you consider the difference when you take into consideration pressure and temperature. An official test will give the exact amount that the meter is out. In the OPs case I’d imagine they would find the meter to defective to test.

EssexHebridean

My experience of EDF from a few months ago is that they are currently VERY keen to avoid Ombudsman escalations. My suspicion is that this may well be because they have had so many customers taking that path due to various responses, they know they may well be on sticky ground over the sheer number of escalations there has been - that is just a guess though.

[Deleted User]

Zandoni said:

FreeBear said:

Dolor said:

FreeBear said:

I wonder how much it would cost for a Gas Safe registered engineer to fit a meter that you purchased in line with the existing meter. A G4 diaphragm meter can be had for under £50, so technical reason why one couldn't be fitted.

If that was possible that is how gas meters would be checked for accuracy. SGS test gas meters in lab conditions.

But gas meters only need an accuracy of +/-2% to be compliant with regulations. Fitting a secondary meter in series would demonstrate that the primary meter is generating spurious readings. Clearly not definitive proof when the spikes are less than (say) 0.1m³, but if the discrepancy is greater than 0.5m³, that should flag there is a problem.

An accuracy of 1% is incredibly hard to achieve when you consider the difference when you take into consideration pressure and temperature. An official test will give the exact amount that the meter is out. In the OPs case I’d imagine they would find the meter too defective to test.

It is not going to happen without the supplier’s approval. From the Ofgem website:

‘A registered gas engineer or electrician can do some parts of the connection work (called ‘contestable work’). It can help bring down costs, so it’s worth asking for quotations to breakdown connection work into contestable and non-contestable costs. Network companies may need to agree or inspect this work.’

I suspect that it would cost more than sending a meter away to SGS and finding that it is within limits.