Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)

MeteredOut

@jaggers It sounds like you're doing all you can to evidence the issue, should that ever be needed.

Does your previous (pre-2024) supplier still exist, or did they go bust and you were transferred over?

If the former (which I suspect, since you say "I was passed over to"), I think you're out of luck - there is no-one to claim against, and the SOLR will not assume responsibility for any overcharging prior to them taking over your account.

But, if you just transferred to a new supplier, or the new supplier purchased them as an ongoing concern (so they are effectively the same legal entity) I think you should still claim that - but that might be a separate claim with then, and possibly with the Energy Ombudsman too, if you transferred to them.

Another thing to be wary of is getting agreement on the extent of the claim. EDF have paid me for (some of) the overcharging between the date I first raised the issue with them and the date my meter was replaced, but the Ombudsman's decision was that they should re-bill back to when I joined them. We're still in that dance...

jaggers

@MeteredOut thanks — AFAIK my last supplier (Shell Energy) didn’t go bust, I believe it was a strategic sale, not due to financial distress.

For now I’m just monitoring and logging, so I’ve a pattern of phantom consumption and meter behaviour to fall back on if this needs to get escalated to the ombudsman. For now I’ve no reason to think my current supplier won’t be reasonable once they see the fault is with the meter, but as you say obtaining a credit refund for the overlocking plus compensation to account for the clear faulty meter is likely to be a messier affair.  

jaggers

Also… with millions of households likely having the same smart meter model, and mine clearly faulty, it really makes you wonder how many other meters out there might be misbehaving unnoticed.

For anyone about to head off for a May or summer holiday, it might be worth turning your gas ECV off completely before you leave — then doing a simple before-and-after meter reading when you get back. Take photo evidence of the ECV off and gas meter reading, not the kitchen IHD. 

It’s an easy test to do when there’s no need for heating or hot water, and could flag up any phantom gas usage. Much harder to spot when the boiler’s firing every day…