Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)

samn9

Octopus have now fitted a smart meter, their engineer could only find a tiny negligible leak that required no action and assured me that the meter would be taken away for testing.

Octopus have charged my account based on further 'estimated readings' so whacked me with another £400 bill. Hoping they will refund it again.

samn9

So I have some news.

I had a call from Octopus today. They said they have resolved the 'billing issue', issued me with a new bill, and also provided a £50 'gesture of goodwill'.

Your balance now stands at minus 583 pounds.

Hang on, I said. MINUS?! That's the best part of a grand lower than what it should be!

Yes sir, that's based on the last 3 meter readings you've taken, and that the Octopus engineer took when he swapped the gas meter for a smart one.

I said, but the whole basis of my complaint is that the meter is faulty!

Well sir, it's the industry standard that we go by the meter readings on the meter, which YOU provided, there's nothing else we can do.

Have you watched the two videos I've sent showing the meter clearly incrementing while the supply is visibly cut off to my property?

No sir.

I've been assured in writing, and by the gas engineer in person, that the meter would be taken away for independent testing.

We don't have any record of it being taken for testing sir. There is nothing else we can do. 

Well I'll be taking it up with the energy ombudsman and enforcing their decision in court if necessary.

I'll add that to your complaint file sir. Have a pleasant day.

samn9

Now received another email, which was a little more sheepish.

The gesture of goodwill has gone up to £75, and they have admitted they didn't send it for testing.

They're going to look at my usage over the next 3 months and backdate it. Hopefully I'm coming to the end of this saga now!

FreeBear

samn9 said: They're going to look at my usage over the next 3 months and backdate it. Hopefully I'm coming to the end of this saga now!

Usage figures as we head in to summer is not going to give much of an indication as to winter usage - Might pay to dig out older bills and compare the estimated annual usage that the energy suppliers (usually) give.

samn9

FreeBear said:

samn9 said: They're going to look at my usage over the next 3 months and backdate it. Hopefully I'm coming to the end of this saga now!

Usage figures as we head in to summer is not going to give much of an indication as to winter usage - Might pay to dig out older bills and compare the estimated annual usage that the energy suppliers (usually) give.

Agreed, so I have asked for their methodology.

If it's just a straight copy-and-paste onto the winter months then obviously that works in my favour.

If not then I will take your suggestion of asking for it to be based on historical usage.

MeteredOut

samn9 said:

Now received another email, which was a little more sheepish.

The gesture of goodwill has gone up to £75, and they have admitted they didn't send it for testing.

They're going to look at my usage over the next 3 months and backdate it. Hopefully I'm coming to the end of this saga now!

I'm glad that got sorted quickly - I was sitting here aghast reading your previous post.

And here's me still not got any response from EDF on their plan of actual to monitor my ongoing usage in order to repay by what I've been overcharged due to the faulty meter.

Zandoni

samn9 said:

Now received another email, which was a little more sheepish.

The gesture of goodwill has gone up to £75, and they have admitted they didn't send it for testing.

They're going to look at my usage over the next 3 months and backdate it. Hopefully I'm coming to the end of this saga now!

How far are they going to back date it? How long have you lived in the property?

samn9

Zandoni said:

samn9 said:

Now received another email, which was a little more sheepish.

The gesture of goodwill has gone up to £75, and they have admitted they didn't send it for testing.

They're going to look at my usage over the next 3 months and backdate it. Hopefully I'm coming to the end of this saga now!

How far are they going to back date it? How long have you lived in the property?

I have asked how far back. I would like at least since last May as it was May/June that had an unusually high spike.

I've lived here since late 2020. Always with Shell until they merged into Octopus.

MeteredOut

samn9 said:

Zandoni said:

samn9 said:

Now received another email, which was a little more sheepish.

The gesture of goodwill has gone up to £75, and they have admitted they didn't send it for testing.

They're going to look at my usage over the next 3 months and backdate it. Hopefully I'm coming to the end of this saga now!

How far are they going to back date it? How long have you lived in the property?

I have asked how far back. I would like at least since last May as it was May/June that had an unusually high spike.

I've lived here since late 2020. Always with Shell until they merged into Octopus.

In my case, I asked for it to be backdated to when I joined EDF, which was roughly 2 months after the diagnostic code started appearing in the digital display (I only notice this in retrospect where, thankfully, my old meter photos had been saved to Google Photos). The Ombudsman's ruling agreed to that.

Zandoni

samn9 said:

Zandoni said:

samn9 said:

Now received another email, which was a little more sheepish.

The gesture of goodwill has gone up to £75, and they have admitted they didn't send it for testing.

They're going to look at my usage over the next 3 months and backdate it. Hopefully I'm coming to the end of this saga now!

How far are they going to back date it? How long have you lived in the property?

I have asked how far back. I would like at least since last May as it was May/June that had an unusually high spike.

I've lived here since late 2020. Always with Shell until they merged into Octopus.

Ensure you get them to go back far enough, the meter may have been faulty for years.