Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)

MeteredOut

Zandoni said:

MeteredOut said:

SAC2334 said:

Gerry1 said:

MeteredOut said:

DPatroller said:

<snip>

I could go on at length about the very poor response we've had thus far from So Energy (3 weeks in) but this is MeteredOut's thread. I just want to assure other readers who stumble on this information source (as I did) that for these meters errors are not as exceptional as most literature suggests. The E6 meters seem to be going badly wrong at the users' expense. There doesn't seem to have been an effective process to renew their batteries, replace or otherwise maintain them.
        

MeteredOut - Your meter Serial Number is covered in the photo. What year is it? It's the penultimate two digits on the Siemens ones but I guess Landis & Gyr are the same.

But, a sticker on the meter might indicate it was installed on 20/05/2014:

Looks more like 2016 to me.

Gerry1 said:

MeteredOut said:

DPatroller said:

<snip>

I could go on at length about the very poor response we've had thus far from So Energy (3 weeks in) but this is MeteredOut's thread. I just want to assure other readers who stumble on this information source (as I did) that for these meters errors are not as exceptional as most literature suggests. The E6 meters seem to be going badly wrong at the users' expense. There doesn't seem to have been an effective process to renew their batteries, replace or otherwise maintain them.
        

MeteredOut - Your meter Serial Number is covered in the photo. What year is it? It's the penultimate two digits on the Siemens ones but I guess Landis & Gyr are the same.

But, a sticker on the meter might indicate it was installed on 20/05/2014:

Looks more like 2016 to me.

Meter fitters are notoriously bad at filling in the sticky label with any legibility but they do send of all the details there and then in front of the meter .

. The meter installed 20/May /2016 was nt a new meter and had already done 08002 cubic metres as a start reading  , so it was a second hand meter, a fairly rare occurance . They normally start at either 99998 or 99999 to allow a little for a purge 

Well thats interesting. Immediate thought was that someone else had the issue and it was taken out and just recylced, but I suspect its more likely its been swapped for someone to be replaced by a smart meter (assuming those were around in 2016).

You really need to get on that phone and start getting a bit more forceful, they are trying to wear you down.
I know as a fact that there are many meters out there doing the same thing and you really need to get it tested.

I know - just getting that bit more evidence. I want to show the meter isolated and *not* increasing, to show its intermittent, in case when it does get tested they do not find an issue.

I've not managed to get that yet in video/time lapse photo format yet (although I do have two photos showing the same reading that are timestamped 2 hours apart, so that should be enough).

As it is, my claims handler is not working today, and neither is her manager, but I have a call scheduled for Monday. I know they'll try the "lets swap it out and monitor" but I'll be insisting on an OFMAT or its the ombudsman (I've already registered on the ombudsman's site and have started populating a case with evidence, ready to submit when it gets to that).

Zandoni

MeteredOut said:

Zandoni said:

MeteredOut said:

SAC2334 said:

Gerry1 said:

MeteredOut said:

DPatroller said:

<snip>

I could go on at length about the very poor response we've had thus far from So Energy (3 weeks in) but this is MeteredOut's thread. I just want to assure other readers who stumble on this information source (as I did) that for these meters errors are not as exceptional as most literature suggests. The E6 meters seem to be going badly wrong at the users' expense. There doesn't seem to have been an effective process to renew their batteries, replace or otherwise maintain them.
        

MeteredOut - Your meter Serial Number is covered in the photo. What year is it? It's the penultimate two digits on the Siemens ones but I guess Landis & Gyr are the same.

But, a sticker on the meter might indicate it was installed on 20/05/2014:

Looks more like 2016 to me.

Gerry1 said:

MeteredOut said:

DPatroller said:

<snip>

I could go on at length about the very poor response we've had thus far from So Energy (3 weeks in) but this is MeteredOut's thread. I just want to assure other readers who stumble on this information source (as I did) that for these meters errors are not as exceptional as most literature suggests. The E6 meters seem to be going badly wrong at the users' expense. There doesn't seem to have been an effective process to renew their batteries, replace or otherwise maintain them.
        

MeteredOut - Your meter Serial Number is covered in the photo. What year is it? It's the penultimate two digits on the Siemens ones but I guess Landis & Gyr are the same.

But, a sticker on the meter might indicate it was installed on 20/05/2014:

Looks more like 2016 to me.

Meter fitters are notoriously bad at filling in the sticky label with any legibility but they do send of all the details there and then in front of the meter .

. The meter installed 20/May /2016 was nt a new meter and had already done 08002 cubic metres as a start reading  , so it was a second hand meter, a fairly rare occurance . They normally start at either 99998 or 99999 to allow a little for a purge 

Well thats interesting. Immediate thought was that someone else had the issue and it was taken out and just recylced, but I suspect its more likely its been swapped for someone to be replaced by a smart meter (assuming those were around in 2016).

You really need to get on that phone and start getting a bit more forceful, they are trying to wear you down.
I know as a fact that there are many meters out there doing the same thing and you really need to get it tested.

I know - just getting that bit more evidence. I want to show the meter isolated and *not* increasing, to show its intermittent, in case when it does get tested they do not find an issue.

I've not managed to get that yet in video/time lapse photo format yet (although i do have two photos showing the same reading that are timestamped 2 hours apart).

As it is, my claims handler is not working today, and neither is her manager, but I have a call scheduled for Monday. I know they'll try the "lets swap it out an monitor" but I'll be insisting on an OFMAT or its the ombudsman (I've already registered on the ombudsman's site and have started populating a case with evidence, ready to submit when it gets to that).

It’s not up to you to spend hours and hours gathering evidence, the longer it goes on the more it’s costing you, they are fully aware that it happens.

MeteredOut

Something I've not mentioned - during the first investigation last year, EDF actually got me to call out the emergency gas team as they thought there was a leak (even though I told them multiple times there was no smell of gas).

After apologising to the guy when he turned up (none too happy) he made some interesting comments about the meter. Without prompting he commented on how old it was an how it was a "medium pressure setup" and "they might not be able to replace that with a smart meter because of that".

I didn't make much of it at the time, but does this mean anything to anyone? 

It was inspected in Nov last year (as part of the check that has to be done every x years - nothing to do with the issue I was having at the time) and this sticker was left on the inside of the box



EDIT: According to this and the pressure readings on the above, its not a medium pressure, but that's what he said: https://www.gasconnections.co.uk/medium-pressure-gas-meters-installation/#:~:text=Service pressure is based on,Pressure: (>7bar).

[Deleted User]

Without prompting he commented on how old it was an how it was a "medium pressure setup"

Worth a read:

https://www.gtc-uk.co.uk/residents/medium-pressure-domestic-meter-maintenance-and-replacements/

The first smart meter suitable for a medium pressure gas connection was installed last year.

MeteredOut

Dolor said:

Without prompting he commented on how old it was an how it was a "medium pressure setup"

Worth a read:

https://www.gtc-uk.co.uk/residents/medium-pressure-domestic-meter-maintenance-and-replacements/

The first smart meter suitable for a medium pressure gas connection was installed last year.

Look what I just found - this is the letter I was sent before the I arranged a suitable time for inspection last November - I hadn't even realised it mentioned a Medium Pressure installation. This is going to get interesting - what are they going to swap it out for?



For those with bad eyesight

Dear <MeteredOut>

Our records show vou have a Medium Pressure gas installation. This means, as part of the metering setup. vour gas meter is connected to an elevated gas supply pressure

This installation has added safety devices which were required (by law to inspect every five and ten vears. This is a regulatory need. We want to reduce the risk ot interruption to your gas supply and ensure your installation is sate

We have appointed Energise Energy Services to carry out this inspection on our behalf

Please contact Energise to arrange an appointment.

You can do so by calling 01709 914599 Monday to Friday, between the hours of 08:00 and 16:30. Or you can email

gassaretv@energise.enerav.

Alternatively, Energise will also try to contact you over the coming months to arrange an appointment.

There's a few threads on this board about energy companies refusing to do smart meter installations with medium pressure, but it seems the issue is to do with engineers rather than the meters, since the installations often already have a medium pressure > low pressure regulator, but requires specialised (and limited) engineers to work on such installtions.

eg, https://forums.moneysavingexpert.com/discussion/comment/79117954/#Comment_79117954

https://forums.moneysavingexpert.com/discussion/6338934/e-on-next-will-not-fit-a-smart-meter-on-a-medium-pressure-gas-supply

MeteredOut

Quick update - got to the point where EDF admitted they were not going to do an OFMAT (their level of obfuscation and misinterpretation of the evidence reached new lows), so an Ombudsman case has been raised with *lots* of evidence.

Got a call within 5 minutes of pressing submit from the case handler, who talked me through the next steps. EDF have a few weeks to add their own evidence, so its not a fast process.

Zandoni

MeteredOut said:

Quick update - got to the point where EDF admitted they were not going to do an OFMAT (their level of obfuscation and misinterpretation of the evidence reached new lows), so an Ombudsman case has been raised with *lots* of evidence.

Got a call within 5 minutes of pressing submit from the case handler, who  talked me through the next steps. EDF have a few weeks to add their own evidence, so it’s not a fast process.

This is so weird, it’s your right to have the meter tested. At the end of the day if it’s not faulty you pay.

MeteredOut

Zandoni said:

MeteredOut said:

Quick update - got to the point where EDF admitted they were not going to do an OFMAT (their level of obfuscation and misinterpretation of the evidence reached new lows), so an Ombudsman case has been raised with *lots* of evidence.

Got a call within 5 minutes of pressing submit from the case handler, who  talked me through the next steps. EDF have a few weeks to add their own evidence, so it’s not a fast process.

This is so weird, it’s your right to have the meter tested. At the end of the day if it’s not faulty you pay.

Apparently its not my right.

The complaints resolution team made it clear the gas meter team are refusing to do so and that the only way to get an OFMAT was via the ombudsman, who can force them (the ombudsman person I spoke to confirmed they can do that).

The gas meter team seemingly refused to view the video's showing the meter incrementing whilst the valve is off, and are still maintaining the 7 day readings I gave them, which show 45kWh usage per day, are valid, despite me telling them repeatedly that no domestic heating was off for the whole period and there was limited hot water usage ( a couple of showers per day plus general hand washing).

Zandoni

MeteredOut said:

Zandoni said:

MeteredOut said:

Quick update - got to the point where EDF admitted they were not going to do an OFMAT (their level of obfuscation and misinterpretation of the evidence reached new lows), so an Ombudsman case has been raised with *lots* of evidence.

Got a call within 5 minutes of pressing submit from the case handler, who  talked me through the next steps. EDF have a few weeks to add their own evidence, so it’s not a fast process.

This is so weird, it’s your right to have the meter tested. At the end of the day if it’s not faulty you pay.

Apparently its not my right.

The complaints resolution team made it clear the gas meter team are refusing to do so and that the only way to get an OFMAT was via the ombudsman, who can force them (the ombudsman person I spoke to confirmed they can do that).

The gas meter team seemingly refused to view the video's showing the meter incrementing whilst the valve is off, and are still maintaining the 7 day readings I gave them, which show 45kWh usage per day, are valid, despite me telling them repeatedly that no domestic heating was off for the whole period and there was limited hot water usage ( a couple of showers per day plus general hand washing).

Did you point this out to them “ If you have contacted your energy supplier (the company sending the bills) about your gas meter readings but remain unhappy at the outcome, you have the right to request an independent test of your meter.”

https://www.gov.uk/guidance/gas-meter-accuracy-and-disputes

BobT36

lol, finger in ears and lalalalala approach, it seems. If they don't look at it, it doesn't exist.