E.ON Next will not fit a Smart meter on a medium pressure gas supply

smitdw

Hi Folks. I have been searching for anyone with recent experience of being refused a smart meter installation because they are on a medium pressure supply. My dual fuel supplier is E.ON Next and they say they do not have any senior meter technicians to do the installation. Any help with the validity of this explanation would be appreciated please.
smitdw

QrizB

Yes, medium pressure supplies are a problem. Other MSE'ers have had similar refusals.

smitdw

Thanks for your reply, do you have any information as to whether the problems you know of were resolved 

MC_21

I recently called to see if my prepayment gas meter can be replaced with a smart meter. They said they checked my property and found that it has medium gas pressure, and Smart Meters cannot be installed on these. I asked if the gas pressure could be altered, and they said they cannot do this.

However, the staff said that I should call in a several months as they may be support Smart Meter installation on medium gas pressure - although I'm not sure how valid that is.

MattMattMattUK

MC_21 said:

I recently called to see if my prepayment gas meter can be replaced with a smart meter. They said they checked my property and found that it has medium gas pressure, and Smart Meters cannot be installed on these. I asked if the gas pressure could be altered, and they said they cannot do this.

However, the staff said that I should call in a several months as they may be support Smart Meter installation on medium gas pressure - although I'm not sure how valid that is.

The pressure is dictated by the part of the network you are on so they cannot alter it directly, the pressure in your property is lowered via a regulator. Due to higher certification requirements there are far fewer installers who can work on medium pressure meters, there is also less choice of meters and there is somewhat of a shortage of normal smart meters at the moment, so they may keeping supplies on medium pressure meters back for emergency replacements and new build installations only. 

The installers will likely get around to this at some point, but it is going to be far from a priority unfortunately.