Incredible price hike, how can they do this ?

[Deleted User]

SPlatten said:

@[Deleted User], another issue which I don't think is common knowledge is that the EDF smart meters are not so smart, the financial information it displays cannot be trusted because the KWH price isn't updated and is very old.

If you are happy with EDF, then just switch away to another supplier. Octopus for example has a very good smart meter team.

SPlatten

@[Deleted User], I can't switch because there is a debt on the account, due to EDF incompetence, but I still have to clear it.

Jyana

So, still no info on kWh any used or any updates/clues on what caused the massive spikes in January or April? I can't help thinking that you really do need to listen to the people earlier in the thread and get to the bottom of this, otherwise you may find yourself coming up against these expensive issues again.

I don't understand why it's taken so long for you to question why the £64.50 direct debit was set up as a second collection from your account, why didn't you ask what it was for when it was set up last May when you noticed it on your spreadsheet?

QrizB

SPlatten said:

@[Deleted User], I can't switch because there is a debt on the account, due to EDF incompetence, but I still have to clear it.

The debt is not due to EDFs incompetence, it's due to you having used the energy but not yet having paid for it.

In the meantime, EDFs SVT is pretty much the same price as every other supplier's SVT.

You should stop trying to blame EDF and instead take some responsibility for the situation.

Jyana

QrizB said:

SPlatten said:

@[Deleted User], I can't switch because there is a debt on the account, due to EDF incompetence, but I still have to clear it.

The debt is not due to EDFs incompetence, it's due to you having used the energy but not yet having paid for it.

In the meantime, EDFs SVT is pretty much the same price as every other supplier's SVT.

You should stop trying to blame EDF and instead take some responsibility for the situation.

Agreed. From looking through the payments in the opening post it seems like last May the account was switched from fixed direct debit to two separate direct debits, monthly whole payment and the £64.50/month debt one.

I can only assume this detail was all laid out in the bills, with when and where the kWh where used and why it was happening. And if not spotted there, it's easy to see everything changed in May 2022 from the spreadsheet that was being kept due to the complete change in payments - it wasn't a small rise - being made. 

Customers really do need to learn to read each bill as it comes in, that is where the company will be communicating with you. If you read your bills, then you wil know about direct debit changes, how much energy you are using, etc. It's pretty simple really.