Incredible price hike, how can they do this ?

Chrysalis

As the others have said, I would ignore any cost stated on the IHD as its not necessarily using accurate tariff information, its main useful ness is reading the actual current day usage (in KwH) and/or live electric usage.

Octopus has a great app, and their billing platform does generate bills regularly as well, they also have an octopus mini device, which adds the current day and live readings to their app on your smartphone (in my opinion this is much better than the IHD).

Officer_Dibble

Octopus also have the best unofficial app - Octo-aid (iPhone only) is utterly brilliant. But yes, their billing's regular and clear, you'd be unlikely to get into this kind of nightmare with Octopus.

mmmmikey

Hi @Splatten it looks like you're on EDF's variable direct debit whole amount monthly payment system in which case you should be getting monthly bills (which you can access online if you haven't already). If you look at the second page of the most recent bill (i.e. the one for £930.50) it will show you a breakdown of how the £930.50 is made up. You should be able to tell from that what's going on - i.e. is it a question of using more than you thought and/or paying a higher amount, or has something been done to correct an earlier estimate and/or billing issue. Lots of possibilities, but the answer will be on the bill. (Sorry if this sounds obvious, I'm not meaning to patronise you, I'm saying this in case you have seen discussion on this forum about EDF only billing every 6 months and not realised that only applies to fix amount direct debits).

Mstty

I think this forumite has opened three threads on this type of (price of energy costs and usage) and then ghosts them before we get to the bottom of it all seemingly ignoring good advice given over previous posts they have started.

ASHP user who was advised to change various settings to save some money (never returned to that thread)

https://forums.moneysavingexpert.com/discussion/6434777/what-is-going-on/p1

Another help me understand bills thread.

https://forums.moneysavingexpert.com/discussion/6245406/can-anyone-help-me-understand-these-bills/p1

jvjack

SPlatten said:

We have a hand held display and it does show quite clearly usage. Please see attached two photo's I've just taken showing yesterdays total and the total today.

You probly maybe  know this about that ihd  But anyway Learning myself tonight.
Hit OK button account information tap ok. says bill so far for this period. Right click arrow twice to the right. Shows tarriff rate per kwh for electricity then click elec/gas symboll to get gas.

dealyboy

Mstty said:

I think this forumite has opened three threads on this type of (price of energy costs and usage) and then ghosts them before we get to the bottom of it all seemingly ignoring good advice given over previous posts they have started.

ASHP user who was advised to change various settings to save some money (never returned to that thread)

https://forums.moneysavingexpert.com/discussion/6434777/what-is-going-on/p1

Another help me understand bills thread.

https://forums.moneysavingexpert.com/discussion/6245406/can-anyone-help-me-understand-these-bills/p1

@Mstty ... I've just had a look and in fact there are 10 threads on this subject from Simon over the past five years, it is a shame we have collectively failed to resolve his issues  .

SPlatten

Had a long telephone conversation with one of the staff members from EDF on Friday night, it would appear that someone has reversed all the bills and refunded to our account, this is now under investigation.

SPlatten

Had more correspondence with EDF since my last posts, someone at EDF reversed all our bills so we ended up over £2.5K in credit, then another took control and now we are £956 in debt again.  When we joined EDF, our direct debit at £145, this was for May 2021, June 2021 and July 2021, then in September having failed to bill us for August they adjusted the direct debit to £114, it stayed £114 for 7 months, then it was changed again to be whatever the smart meter told them, keep in mind we had a smart meter from day 1.

EDF made the decision to set our direct debits and at no point did EDF contact us to notify us of a problem then when changing our account to use the smart meter reading they also put us in debt and set-up another fixed direct debit of £64.50 until 2024 to clear the debt which was £2,459.00

I am so angry, given that we had a smart meter since we started with EDF, they set up our direct debits and no one ever contacted us to inform us that the direct debit had been set-up wrongly.  On at least two occasions they failed to take a payment then double billed us the following months. 

As far as I am concerned EDF doesn't have adequate systems or employees to provide the service they should be providing.

[Deleted User]

SPlatten said:

Had more correspondence with EDF since my last posts, someone at EDF reversed all our bills so we ended up over £2.5K in credit, then another took control and now we are £956 in debt again.  When we joined EDF, our direct debit at £145, this was for May 2021, June 2021 and July 2021, then in September having failed to bill us for August they adjusted the direct debit to £114, it stayed £114 for 7 months, then it was changed again to be whatever the smart meter told them, keep in mind we had a smart meter from day 1.

EDF made the decision to set our direct debits and at no point did EDF contact us to notify us of a problem then when changing our account to use the smart meter reading they also put us in debt and set-up another fixed direct debit of £64.50 until 2024 to clear the debt which was £2,459.00

I am so angry, given that we had a smart meter since we started with EDF, they set up our direct debits and no one ever contacted us to inform us that the direct debit had been set-up wrongly.  On at least two occasions they failed to take a payment then double billed us the following months. 

As far as I am concerned EDF doesn't have adequate systems or employees to provide the service they should be providing.

Energy contracts are not ‘fix and forget’. If you have a smart meter there are various apps available that give daily updates on usage and costs. All suppliers have a stated policy of DD reviews: I believe EDF reviews accounts every 6 months.

EDF is about to start transferring its customers to the Kraken Technology platform. Migration should be complete by the end of 2024.

I am with Octopus. I get monthly statements and I am free to set my monthly DD payment without waiting for a formal review. I also access daily usage and cost information directly from my Octopus energy account.

SPlatten

@[Deleted User], another issue which I don't think is common knowledge is that the EDF smart meters are not so smart, the financial information it displays cannot be trusted because the KWH price isn't updated and is very old.

I've taken issue with the information displayed on the EDF account web-pages, its rubbish, where they predict what your next bill will be, for instance, mine shows not only the information for a bill I haven't received yet but also adjusts my balance using this information and shows a bill for June with information not taken from the smart meter.  There is no mention on the web-site why this information is displayed or what it means, however I have had it confirmed that it isn't accurate.