Octopus Agile

bob2302

bristolleedsfan said:

bob2302 said:

TroubledTarts said:

northernstar007 said:

another crazy 24hrs ahead, i wonder if octopus really are trying to kill this off

That would be a possibility if they had kept changing the tariff like tracker but they have not. This is just a true reflection of the current prices.

Agile's multiplier means that it exaggerates high prices.  

Formula and multipliers have not changed since Agile was launched I think during 2018, stayed same whether prices high or low, not as if customers are tied in.

My point is that when wholesale prices rise by 1p/unit, Agile goes up by 2.0 - 2.2 p/unit; it's not really a true reflection of wholesale prices, it's more extreme than that. The multiplier is part of the appeal of Agile because the same multiplier applies to plunge prices.

KevinG

Well, some pretty amazing rates tomorrow, we got there in the end

Slinky

Well Octopus muggered up my switch to E7. I was supposed to go on a Fix but they've put me on Flexible. The cheap 7 hours weren't when I was expecting either so was charging the batteries in the day rate for 30 minutes a night. Been a bit of a disaster really! I've emailed and got no response. Might just try to go back to Agile if these rates continue over the next few days.

MikeyPGT

Slinky said:

Well Octopus muggered up my switch to E7. I was supposed to go on a Fix but they've put me on Flexible. The cheap 7 hours weren't when I was expecting either so was charging the batteries in the day rate for 30 minutes a night. Been a bit of a disaster really! I've emailed and got no response. Might just try to go back to Agile if these rates continue over the next few days.

I'd ring them - to be honest their e-mail service has gone to the dogs.  Have heard rumours that they are using AI which might explain why they fail to understand the most simple of queries ...

KevinG

MikeyPGT said:

Slinky said:

Well Octopus muggered up my switch to E7. I was supposed to go on a Fix but they've put me on Flexible. The cheap 7 hours weren't when I was expecting either so was charging the batteries in the day rate for 30 minutes a night. Been a bit of a disaster really! I've emailed and got no response. Might just try to go back to Agile if these rates continue over the next few days.

I'd ring them - to be honest their e-mail service has gone to the dogs.  Have heard rumours that they are using AI which might explain why they fail to understand the most simple of queries ...

I've always found emails can take a long time to get a response, whereas X/Twitter is very quick and usually gets things sorted out.

Slinky

MikeyPGT said:

Slinky said:

Well Octopus muggered up my switch to E7. I was supposed to go on a Fix but they've put me on Flexible. The cheap 7 hours weren't when I was expecting either so was charging the batteries in the day rate for 30 minutes a night. Been a bit of a disaster really! I've emailed and got no response. Might just try to go back to Agile if these rates continue over the next few days.

I'd ring them - to be honest their e-mail service has gone to the dogs.  Have heard rumours that they are using AI which might explain why they fail to understand the most simple of queries ...

I'd been in an email conversation with a chap who was helpful in sorting the problem when our meters stopped communicating with them. I then did the switch, and raised the issue with him about why I wasn't getting the rates I was quoted, he was supposed to be looking into this and getting back to me, but it's all gone very quiet. I then realised that I was getting the Flexible rate, rather than the Fix I'd been quoted for 30 minutes before I phoned to ask to switch onto E7.

I think I might just set our battery up to charge in the slots that would be cheap for Agile overnight, and give them a call tomorrow to go back to Agile if possible. IIRC when I went from Tracker to Agile, it backdated to midnight on the day I asked.

Shadyocuk

Slinky said:

IIRC when I went from Tracker to Agile, it backdated to midnight on the day I asked.

I switched back from Cosy to Agile yesterday at approx 16:30 (it took all of 2 mins) and it was back dated to 00:00 that day.

Slinky

Shadyocuk said:

Slinky said:

IIRC when I went from Tracker to Agile, it backdated to midnight on the day I asked.

I switched back from Cosy to Agile yesterday at approx 16:30 (it took all of 2 mins) and it was back dated to 00:00 that day.

How long had you been on Cosy? It's only 2 weeks since we switched from Agile.

Spoonie_Turtle

I've actually also switched to Agile today with the current prices and the forecast looking decent; also from Cosy (3 weeks on Cosy).

northernstar007

ive jumped back on agile, took less than 1 min