Ulster application

SVts

flaneurs_lobster said:

SVts said:

Ulster Bank is closing!

I opened an account with Ulster just for the £200 switch money.

Money received  I like to keep things tidy so I decide to close the account. The chat messaging team advice me to call 0035318047475 as I am outside Northern Ireland.

I get a recorded message that Ulster Bank is closing. 

Why close it? Keep a quid in there and use it for the next switch offer that comes along. 

And yes, Ulster Bank are closing their ROI branches.

I currently have 13 debit cards and want to tidy the operation up a little. Besides I can open a donor account in seconds via an app which will be ready within a week to switch. Unless they tighten up the rules so that you can only switch accounts that have been open 12 months I'll be ok.  

wizzywig27

I have had an acknowledgment of my complaint, but none from my email to the CEO. Some might say going to the CEO is excessive, but they’ve been really poor. Plus, no one can tell me if I am eligible or not for the switch. If they can, I could have started the switch by now.

dealyboy

@wizzywig27 said:

I have had an acknowledgment of my complaint, but none from my email to the CEO. Some might say going to the CEO is excessive, but they’ve been really poor. Plus, no one can tell me if I am eligible or not for the switch. If they can, I could have started the switch by now.

... not at all ... some organisations even give the CEO e-mail address for when things have gone badly wrong ... I would not necessarily expect a reply from the CEO but certainly from the complaints team, who would probably have received some guidance.

wizzywig27

dealyboy said:

@wizzywig27 said:

I have had an acknowledgment of my complaint, but none from my email to the CEO. Some might say going to the CEO is excessive, but they’ve been really poor. Plus, no one can tell me if I am eligible or not for the switch. If they can, I could have started the switch by now.

... not at all ... some organisations even give the CEO e-mail address for when things have gone badly wrong ... I would not necessarily expect a reply from the CEO but certainly from the complaints team, who would probably have received some guidance.

That’s exactly it, I don’t expect the CEO to respond personally, she is far too busy I’d guess. But at least a member of her team saying that they’d pass it on to the complaints team or something. 

dealyboy

@wizzywig27 said:

dealyboy said:

@wizzywig27 said:

I have had an acknowledgment of my complaint, but none from my email to the CEO. Some might say going to the CEO is excessive, but they’ve been really poor. Plus, no one can tell me if I am eligible or not for the switch. If they can, I could have started the switch by now.

... not at all ... some organisations even give the CEO e-mail address for when things have gone badly wrong ... I would not necessarily expect a reply from the CEO but certainly from the complaints team, who would probably have received some guidance.

That’s exactly it, I don’t expect the CEO to respond personally, she is far too busy I’d guess. But at least a member of her team saying that they’d pass it on to the complaints team or something. 

... I understand ...

I think you need to give it a little bit of time ... you are in the complaints process and we know that the application process has contradictions and inconsistencies, but they have come through before in these situations.

wizzywig27

dealyboy said:

@wizzywig27 said:

dealyboy said:

@wizzywig27 said:

I have had an acknowledgment of my complaint, but none from my email to the CEO. Some might say going to the CEO is excessive, but they’ve been really poor. Plus, no one can tell me if I am eligible or not for the switch. If they can, I could have started the switch by now.

... not at all ... some organisations even give the CEO e-mail address for when things have gone badly wrong ... I would not necessarily expect a reply from the CEO but certainly from the complaints team, who would probably have received some guidance.

That’s exactly it, I don’t expect the CEO to respond personally, she is far too busy I’d guess. But at least a member of her team saying that they’d pass it on to the complaints team or something. 

... I understand ...

I think you need to give it a little bit of time ... you are in the complaints process and we know that the application process has contradictions and inconsistencies, but they have come through before in these situations.

What my concern is that I have already received the incentive from RBS, now I’ve logged a complaint they may just look into wether I’ve received an incentive previously 

flaneurs_lobster

wizzywig27 said:

dealyboy said:

@wizzywig27 said:

dealyboy said:

@wizzywig27 said:

I have had an acknowledgment of my complaint, but none from my email to the CEO. Some might say going to the CEO is excessive, but they’ve been really poor. Plus, no one can tell me if I am eligible or not for the switch. If they can, I could have started the switch by now.

... not at all ... some organisations even give the CEO e-mail address for when things have gone badly wrong ... I would not necessarily expect a reply from the CEO but certainly from the complaints team, who would probably have received some guidance.

That’s exactly it, I don’t expect the CEO to respond personally, she is far too busy I’d guess. But at least a member of her team saying that they’d pass it on to the complaints team or something. 

... I understand ...

I think you need to give it a little bit of time ... you are in the complaints process and we know that the application process has contradictions and inconsistencies, but they have come through before in these situations.

What my concern is that I have already received the incentive from RBS, now I’ve logged a complaint they may just look into wether I’ve received an incentive previously 

You've said on another thread that you didn't qualify for the NWG switch bonuses because of a previous bonus paid on a switch to NatWest. 

You switched to all three NWG banks regardless, got no bonus from NatWest, got £200 from RBS, but screwed up the Ulster switch because you were still swapping into the Halifax doner account from another account.

And you are now raising a complaint because of Ulster's poor performance? 

The very definition of hutzpah.

wizzywig27

flaneurs_lobster said:

wizzywig27 said:

dealyboy said:

@wizzywig27 said:

dealyboy said:

@wizzywig27 said:

I have had an acknowledgment of my complaint, but none from my email to the CEO. Some might say going to the CEO is excessive, but they’ve been really poor. Plus, no one can tell me if I am eligible or not for the switch. If they can, I could have started the switch by now.

... not at all ... some organisations even give the CEO e-mail address for when things have gone badly wrong ... I would not necessarily expect a reply from the CEO but certainly from the complaints team, who would probably have received some guidance.

That’s exactly it, I don’t expect the CEO to respond personally, she is far too busy I’d guess. But at least a member of her team saying that they’d pass it on to the complaints team or something. 

... I understand ...

I think you need to give it a little bit of time ... you are in the complaints process and we know that the application process has contradictions and inconsistencies, but they have come through before in these situations.

What my concern is that I have already received the incentive from RBS, now I’ve logged a complaint they may just look into wether I’ve received an incentive previously 

You've said on another thread that you didn't qualify for the NWG switch bonuses because of a previous bonus paid on a switch to NatWest. 

You switched to all three NWG banks regardless, got no bonus from NatWest, got £200 from RBS, but screwed up the Ulster switch because you were still swapping into the Halifax doner account from another account.

And you are now raising a complaint because of Ulster's poor performance? 

The very definition of hutzpah.

Thank you 😘

You replied to everyone else on here that has the same audacity as me treacle?

[Deleted User]

flaneurs_lobster said:

doner

I hate to be that person. Unless they’re switching a Kebab meat account; it’s donor

flaneurs_lobster

[Deleted User] said:

flaneurs_lobster said:

doner

I hate to be that person. Unless they’re switching a Kebab meat account; it’s donor

I've been skewered.