Lovefilm DVD rental customers: rate your experience

vicks276

I think Lovefilm are fantastic!! I got a 3-month free trial through the post from them and i've been using it to try Wii games before I buy them. Saved me quite a bit of cash over christmas as I desperately wanted Trauma Centre and Cooking Mama, but after playing them I am glad I didn't buy them!!

twoforone

A post above mentions two things.
(a) the monthly rental £4.99 for two films per month.
If anyone is on this Tariff it is too much. I have been forking out £4.99 per month for two rentals for months but only discovered that it is £3.99 currently. If you go to the Membership Options on the MY ACCOUNT you can see the various subscription packages. I was astonished when I saw that by 'changing' my own package I would go onto the £3.99 one. I phone Customer Services - 0870 2401637 - and asked if they informed their customers when a subscription deal is changed and was told that this occurred only when and if the cost went up !! So if you want to save a quid per month and are on the two rentals package just change it. I don't know if the other packages have changed but worth checking !
and
(b) the fact that you can take a 'holiday' from them if you want a break.
The deal is that you can have 4 weeks during one year. So the year starts from when you had your first holiday. If like me you have 4 weeks holiday plus another four weeks, the cap is not totally helpful. The alternative is to elect to 'suspend' the account for a longer period. But that does not make much sense for a two rentals a month person because the cost of that is more than actually renting. In other words, £4 per month.

joon79

I've used Lovefilm for over two years and I cannot fault the service - its quick turnaround and has been consistent the whole time!

fmhm

hmmm.. should you be admitting that in public? what with copyright and all.

We're on our second free trial (3 month ones). This time round the service is MUCH better. We get the next dvd back on the second day after posting the previous.

colinstevens

I Signed up last week with the 90 day trial - and have already had four disks! Took 3 days for turnaround (posted on Monday new disks came on Wednesday). Disks look scratched but play perfectly...... so far!

caz182

My only complaint is that I have never once had any new releases sent to me. I end up going into blockbuster and renting it after 2-3 weeks waiting. Maybe they send them to the paying customer first instead of those on the free trials? I used Amazon before and they were good at sending new releases.

ystalyfera

fmhm wrote: »

hmmm.. should you be admitting that in public? what with copyright and all.

We're on our second free trial (3 month ones). This time round the service is MUCH better. We get the next dvd back on the second day after posting the previous.

Mmmm thought that myself:D

ystalyfera

grb55 wrote: »

I am on my 4th month free, before your 90days are up phone them up to cancel, then activate your account 3 days later, i am now getting 6 months totaly free , here is the code , the only thing you have to do is set up another e-mail adress and a number different in your post code, you still get them ok, code for 90 days lfzz98778. enjoy. i am.

how many movies can you get at a time or aloud in the month say?

catstar_2

I just tried the 2 week trial thru Quidco. What ive found is

Good selection although the priorities you put make no difference to what you receive. Havent received any of my top priority and none of mine were blockbuster type films.

Sometimes it seems to take a few days for the films you sent back to be registered as received and then it shows that they have sent you out films but it then takes a few days to arrive.

I saw written somewhere that once you cancel you have 7 days to return the dvds, this was a mistake on my part somehow, i cant find where i saw that so when i cancelled she said no thats not the case, they cant cancel til they have received all the dvds.

Indian callcentre at the cancellation dept tough robots. I said I wanted to cancel she said there are two film that have been allocated to you. They havent been sent out yet but by the time i would have received them and sent them back there is no way i would have been within my 14 days. I asked her not to send them out and she said they cant stop them they will go out today so i kicked up a fuss as that isnt reasonable so she eventually moved my date forward so I hope they arrive in enough time to send them back.

Website is good and clear and offer thru Quidco is great. Just make sure you cancel in time and return all dvds in time.

In 14 days trial i have had 5 films and I have watched and returned same or next day.

Rabiddog_2

Pretty excellent service from lovefilm.. two points tho.. it is made very difficult to cancel, and once you get out of sync on the three film package its difficult to see if you are really getting your moneys worth,, eg one at home, one in mail and one priority send. Also I did end up watching everything I wanted, so six months on and six months off suits me fine. Turnaround was good and no real problems over lost discs. Good selection also including foreign films, adult themes not so good. (not many BBC docus either ??) still with blu-ray coming its ideal