Lovefilm DVD rental customers: rate your experience

Former_MSE_Lawrence

This is a special poll & discussion as part of the

Cheapest DVD Rental

article, to rate

Lovefilm's DVD rental service

Please add feedback on your experience, range of films and how prompt the service is

Just answer the poll or click reply

xxdiddiexx

Were great when they were screenselect, but I gave up on them when they merged and became Love Film

Films regularly turned up late, and while ScreenSelect would always send a series in order, LoveFilm NEVER would. So you end up with series 3 DVD's before you have even watched Series 1 or 2.Waste of time...

They have tried me to go back with them soooooooooo many times, but I have stood my ground. It's just not worth the aggravation.

snakeonline

They send some great stuff in the post to win you back - got a christmas card with my name on in the style of a film premiere and some vouchers to give to mates.

Wouldn't mind but already a member! All that stuff goes to my parents house and gets passed on.

I think the postal strikes made the service a bit slow in october but seems to be back up to speed now. I've got Fast Food Nation and The Prestige to watch at home but holding onto them for Christmas when get sick of the rubbish on TV.

KxMx

I am very happy with Lovefilm, have been with them since August 2006.
Turn-around times are very good. Their policy on dispatch is they aim for same day when you return a dvd, or if not end of next working day. Twice I have had to wait longer (once during the postal strike) so I complained and had a total of a week free added to my account.
It's no good moaning about poor service, and then doing nothing!
Customer services are easy to contact via e-mail(use an address or fill out on-line form), and have always got back to me within 24 hours.
The range of films is excellent. There can be quite a wait at times for popular new releases.
Rental lists are split into High(send as soon as available), Medium (send when generally ready) and Low(I don't mind when you send) priority.
You can now have multiple lists, like a list for you and a list for partner. As I only have one list I can't comment further.
With regards to series, I always make sure not to have more than one season of a show on my list at any one time (eg Star Trek DS9, I wait until all of Season 1 has been sent before I add season 2 to my rental list.), and I always have recieved them in order.
I have been sent half-a-dozen free 3 month trial vouchers for friends & family to try.

lindsaygalaxy

Been good with resending out new ones, but have also had bad results with series dvds, sending them in the wrong order.

thebuff1

Been with lovefilm for a couple of years.
When joined originally left after a while as felt never got the films that I really wanted and got fed up with loads of emails saying I needed to keep a list of at least 10 films in my list but they continued to beg for my business and I gave in and went back when they offered different levels of membership.
Left to myself, I was pants at watching the films on time and wasted at least 1 film a month.
Now mini me runs the list and we regularly get in our 2 per month.The listings have vastly imporved since they offer the level of priority for you to choose.
I pay 4.99 for this and feel the films are turned around very quickly. I have only had to claim for 1 missing film as the second no show was due to the poor post in our area and it arrived eventually.
I would say that my only moan would be that new releases are slow to be added to the list and it is likely that they would take a while to come out but as I'm no film buff and happy to see a film but did drag my feet over ordering a series as felt that it may not come in correct order.
Really like the fact that you can take a 'holiday' from them if you want a break.

jammiev

the problem with lovefilm is they make you create a list of at least ten dvd's and then send them out in any order, so you can wait about 1 month beforte you get the dvd you want.
if you just put say 2 in your list then none will be sent!
bit annoying, otherwise very good service.

jamie

willowisp

I had read mixed reports on Lovefilm, so decided the only way was to try it for myself....

It was a nightmare from start to finish :mad: :mad:

They didnt confirm the account had been set up so i had no idea they had activated the account. The dvds kept coming i kept sending them back with email after email to stop sending them out. I couldnt sign in to the account in the first place...it took 3 weeks for them to FINALLY cancel my account, AFTER taking the first payment, which i finally flipped and threatened legal action if they didnt refund me.

The dvds they sent were low on my list so the ones i REALLY wanted to see never came and i always seemed to get the 'special effects' 2nd disc of a set...drove me insane. It took 3-4 days for the next dvd to arrive (a crappy one again)

I eventually got it all cancelled. OH cancelled his too, cant deal with a company whos customer service was this bad, and have gone to Blockbusters. have been brilliant so far, so will stick with these.

My advice to potential account holders.....?

Try it by all means, but expect alot of frustration and emails that dont answer your question and are standardised replies...

Quite frankly AVOID AT ALL COSTS IF YOU WANT TO KEEP YOUR SANITY!!!!

uktyler

I signed up, put over 20 movies in my list, not all new releases. I waited over two weeks, nothing sent to me. None of my emails were answered. I tried to cancel, at first online, but got a message telling me I had to call customer service. Over 20 minutes on an 0870 number before I spoke to anyone, and then I was told I would be billed for the service, even though they never sent me a thing.
Finnaly managed to cancel, but they still keep sending me spam, both email and postal, even though I have repeatedly asked them not to. The Boots voucher on offer when I signed up never arrived.
Awful service, would never use them again, in fact its put me off DVD's by post completely.

mcsquared_2

I agree with some of the other posts, when they were screen select they were very good but since changing to love film the standard of service has dropped dramatically

elainec

I did the free 2 week trial as rent a couple of movies a month off virgin. was not impressed at all, took about 4 days to get first film then sent it back and never received second film. when i phoned up to cancel day before trial ran out they had still not recived the film back, 5 days after i sent it!
got it cancelled ok after having to gve a million reasons to some pushy person!