Co-operative Refer a Friend Switching Offer £125 (Nov 2022)

StevenGude

clivep said:

Look's like my wife's switch has failed. Letter confirmed date of 03/01/2023 but email later changed this to 05/01/2023. Money still in Santander and no payees have been transferred across. Also, no text was received confirming the switch date (I had received text for my switch on the date the switch started).

It's only 05/01 today so why do you assume it's failed?

clivep

frugalandsave said:

My wife and my mum both applied for the switch. Was meant to be the 3rd of January. Neither have been switched yet. Will get them to call Coop and confirm what is going on. 

Please update us on what they find out.

I've queried the delay by replying back to the switching team that sent the email altering the switch date. I've also sent the same query via a secure message in online banking (they aim to reply withing 5 days!!!). I'd rather not phone them as my wife hates going though these sort of calls to banks.

CuriousGirl

clivep said:

Look's like my wife's switch has failed. Letter confirmed date of 03/01/2023 but email later changed this to 05/01/2023. Money still in Santander and no payees have been transferred across. Also, no text was received confirming the switch date (I had received text for my switch on the date the switch started).

Same here. Initial switch date was 03/01, then moved to 05/01. Still nothing is done. 

fenwick458

masonic said:

fenwick458 said:

Do we need to re submit the forms if the date slipped due to bank holidays?
switch was supposed to be the 28th but it happened on the 30th, still no bonus...

They may just be catching up after the holidays, but I would definitely resubmit if not received by the end of tomorrow.

Just to follow up on this, nothing was in last night and I resubmitted the form before I went to bed with the actual switch date, around 9AM this morning the bonus went into both accounts

frugalandsave

So we Emailed them securely from inside the account. The Team responded that there is no switch details in the system, and whether they should give my wife a call to complete a switch. We of course said yes for them to call her. We will ask whether under these circumstances it still qualifies for the switch. We def completed the switch at application stage. 

Will provide further details once we have more info.

clivep

CuriousGirl said:

clivep said:

Look's like my wife's switch has failed. Letter confirmed date of 03/01/2023 but email later changed this to 05/01/2023. Money still in Santander and no payees have been transferred across. Also, no text was received confirming the switch date (I had received text for my switch on the date the switch started).

Same here. Initial switch date was 03/01, then moved to 05/01. Still nothing is done. 

Secure message from them this morning telling us to ring them on 0345 7212212.

20 min wait in queue then spoke to a helpful person who checked and said the switch was happening today and would be complete by 12.30. I said I doubted that as no text received to say the switch had started and no payee deatails have been transferred (normally happens about half way thru switch). He checked with colleague and confirmed switch definately going thru by 12.30.

I asked if I could be called back if it didn't happen or any other telephone number to get straight thru to switching team but was told I'd just have to go thru the queueing again to speak to someone.

Needless to say, the switch hasn't happened. Another long telephone call required.

clivep

Longer phone wait times this afternoon...

Explained full position and then told I was being put on hold for further enquiries to be made - then was disconnected.

3rd call of the day - told us they needed to start switch again. Had to listen to loads of irrelevant T's & C's about overdrafts and joint accounts and eventually managed to get new switch start date of 9th with completion on 17th. So just in time to submit the referral form as long as they keep to these dates. 43 minute call.

Would advise those with failed switch dates to contact them ASAP in order to meet the deadline of 20th.

CuriousGirl

clivep said:

Longer phone wait times this afternoon...

Explained full position and then told I was being put on hold for further enquiries to be made - then was disconnected.

3rd call of the day - told us they needed to start switch again. Had to listen to loads of irrelevant T's & C's about overdrafts and joint accounts and eventually managed to get new switch start date of 9th with completion on 17th. So just in time to submit the referral form as long as they keep to these dates. 43 minute call.

Would advise those with failed switch dates to contact them ASAP in order to meet the deadline of 20th.

Currently on hold with them, they are contacting the switching team. What a palaver! Would it be classed as their fault if I do not meet their switching deadline? From my side everything was completed on time and it is them delaying the switch.

CuriousGirl

clivep said:

Would advise those with failed switch dates to contact them ASAP in order to meet the deadline of 20th.

Thanks for the heads up! Have gone through the  switch process over the phone, got new switch start date of the 9th. Phew....

FFHillbilly

Just noticed this offer and I've missed it, I always look at the "top bank accounts" part of the website and the Co-op bank was never listed on there despite having this offer, why is that?