Deactivate smart readings

Phones4Chris

@[Deleted User] I was visiting the forum to see if there were any interesting Smart meter issues since my last visit.
Now, @eastcorkram has said that the R2 register IS increasing day to day, so I'm not sure how/why you believe that he's wrong in pursuing this. Surely Eonnext have got this wrong?

MWT

eastcorkram said:

So, yesterday

RT 1 was 1665 and RT 2 was 458

Today

RT 1 is 1670 and RT 2 is 459

So, clearly both are increasing.

That seems to be clear enough, the meter is still in multi-rate mode and is recording use in both registers.

The meter would seem to be misconfigured and should be corrected by the supplier, or they should be reading both registers.

Either works, but one or the other needs to be done...

[Deleted User]

Phones4Chris said:

@[Deleted User] I was visiting the forum to see if there were any interesting Smart meter issues since my last visit.
Now, @eastcorkram has said that the R2 register IS increasing day to day, so I'm not sure how/why you believe that he's wrong in pursuing this. Surely Eonnext have got this wrong?

All the smart meter bills that I have seen over the past 3 years will show two sets of index readings for a dual rate tariff as per below:



The OP has got it wrong by continually submitting the TOTAL Index Reading: that is, the SUM of the two indexes. Looking at the screenshot above (assuming that R1 is used for day and R2 for night - this is not a given) then R1 at the end of the billing period is 00025.8 and R2 is 00042. The IHD will show an index reading of 00067.8.

The bill as displayed by the OP shows a single register in use but I agree with @MWT that there is an issue that needs to be addressed which is why I suggested that the OP needs to speak to E.oN Next. If they can 'see' the R1 reading then they can also see the R2; R3 and R4 readings.

[Deleted User]

Raxiel said:

Dolor said:

eastcorkram said:

Dolor said:

eastcorkram said:

R1 earlier today is 1665. 
Not sure why you consider it a working smart meter, when for the first 6 or maybe 7 months, no readings were collected.
The first thing I see when I log in to the account is a message saying 

"We are having trouble getting readings from your meter. We'll let you know when we need one"

Then once a month, they ask for one.

It's hard to believe that I'm supposed to go through the steps you outlined earlier, in order to get a R1 reading. How many people are going to know how to do that? When the first thing they see when they look at the meter, is that higher reading. I certainly had no idea until you explained it. 

IHDs were not designed with manual readings in mind. If they were, then it would show the 4 registers. I appreciate that this is frustrating for you but if you keep giving the total index reading then you will continue to have these billing issues. As I said before, there is no way that any of 4 registers can be zeroed. 

Today I received an email from Eonnext, asking me to submit a reading. That usually happens around this time each month.

The difference this time though, is that they asked me to submit both readings, R1 and R2. 

I fear that your continued submission of the total index reading has raised an alarm within ‘Kraken’ - E.on Next’s billing system. I suggest you call them and ask CS to confirm that they can read your meters remotely? Get them to confirm that you are on a single rate tariff?

OR they're supposed to be on a single rate tariff with a two rate meter.

Not necessarily. The meter could be set up 'time wise' to record on 2 registers but this doesn't mean that two rates are different.

Raxiel

[Deleted User] said:

Raxiel said:

[Deleted User] said:

eastcorkram said:

[Deleted User] said:

eastcorkram said:

R1 earlier today is 1665. 
Not sure why you consider it a working smart meter, when for the first 6 or maybe 7 months, no readings were collected.
The first thing I see when I log in to the account is a message saying 

"We are having trouble getting readings from your meter. We'll let you know when we need one"

Then once a month, they ask for one.

It's hard to believe that I'm supposed to go through the steps you outlined earlier, in order to get a R1 reading. How many people are going to know how to do that? When the first thing they see when they look at the meter, is that higher reading. I certainly had no idea until you explained it. 

IHDs were not designed with manual readings in mind. If they were, then it would show the 4 registers. I appreciate that this is frustrating for you but if you keep giving the total index reading then you will continue to have these billing issues. As I said before, there is no way that any of 4 registers can be zeroed. 

Today I received an email from Eonnext, asking me to submit a reading. That usually happens around this time each month.

The difference this time though, is that they asked me to submit both readings, R1 and R2. 

I fear that your continued submission of the total index reading has raised an alarm within ‘Kraken’ - E.on Next’s billing system. I suggest you call them and ask CS to confirm that they can read your meters remotely? Get them to confirm that you are on a single rate tariff?

OR they're supposed to be on a single rate tariff with a two rate meter.

Not necessarily. The meter could be set up 'time wise' to record on 2 registers but this doesn't mean that two rates are different.

That's exactly what I'm saying.

[Deleted User]

Raxiel said:

[Deleted User] said:

Raxiel said:

[Deleted User] said:

eastcorkram said:

[Deleted User] said:

eastcorkram said:

R1 earlier today is 1665. 
Not sure why you consider it a working smart meter, when for the first 6 or maybe 7 months, no readings were collected.
The first thing I see when I log in to the account is a message saying 

"We are having trouble getting readings from your meter. We'll let you know when we need one"

Then once a month, they ask for one.

It's hard to believe that I'm supposed to go through the steps you outlined earlier, in order to get a R1 reading. How many people are going to know how to do that? When the first thing they see when they look at the meter, is that higher reading. I certainly had no idea until you explained it. 

IHDs were not designed with manual readings in mind. If they were, then it would show the 4 registers. I appreciate that this is frustrating for you but if you keep giving the total index reading then you will continue to have these billing issues. As I said before, there is no way that any of 4 registers can be zeroed. 

Today I received an email from Eonnext, asking me to submit a reading. That usually happens around this time each month.

The difference this time though, is that they asked me to submit both readings, R1 and R2. 

I fear that your continued submission of the total index reading has raised an alarm within ‘Kraken’ - E.on Next’s billing system. I suggest you call them and ask CS to confirm that they can read your meters remotely? Get them to confirm that you are on a single rate tariff?

OR they're supposed to be on a single rate tariff with a two rate meter.

Not necessarily. The meter could be set up 'time wise' to record on 2 registers but this doesn't mean that two rates are different.

That's exactly what I'm saying.

Pedant warning. Not exactly - you were talking 'different rates' - I was suggesting different time periods but the same tariff rate. 

Raxiel

[Deleted User] said:

Raxiel said:

[Deleted User] said:

Raxiel said:

[Deleted User] said:

eastcorkram said:

[Deleted User] said:

eastcorkram said:

R1 earlier today is 1665. 
Not sure why you consider it a working smart meter, when for the first 6 or maybe 7 months, no readings were collected.
The first thing I see when I log in to the account is a message saying 

"We are having trouble getting readings from your meter. We'll let you know when we need one"

Then once a month, they ask for one.

It's hard to believe that I'm supposed to go through the steps you outlined earlier, in order to get a R1 reading. How many people are going to know how to do that? When the first thing they see when they look at the meter, is that higher reading. I certainly had no idea until you explained it. 

IHDs were not designed with manual readings in mind. If they were, then it would show the 4 registers. I appreciate that this is frustrating for you but if you keep giving the total index reading then you will continue to have these billing issues. As I said before, there is no way that any of 4 registers can be zeroed. 

Today I received an email from Eonnext, asking me to submit a reading. That usually happens around this time each month.

The difference this time though, is that they asked me to submit both readings, R1 and R2. 

I fear that your continued submission of the total index reading has raised an alarm within ‘Kraken’ - E.on Next’s billing system. I suggest you call them and ask CS to confirm that they can read your meters remotely? Get them to confirm that you are on a single rate tariff?

OR they're supposed to be on a single rate tariff with a two rate meter.

Not necessarily. The meter could be set up 'time wise' to record on 2 registers but this doesn't mean that two rates are different.

That's exactly what I'm saying.

Pedant warning. Not exactly - you were talking 'different rates' - I was suggesting different time periods but the same tariff rate. 

No, I said a single rate tariff, and a meter set up for two rates.

eastcorkram

MWT said:

eastcorkram said:

So, yesterday

RT 1 was 1665 and RT 2 was 458

Today

RT 1 is 1670 and RT 2 is 459

So, clearly both are increasing.

That seems to be clear enough, the meter is still in multi-rate mode and is recording use in both registers.

The meter would seem to be misconfigured and should be corrected by the supplier, or they should be reading both registers.

Either works, but one or the other needs to be done...

Agree with you 100%.

But when the engineer guy was sent to sort it out, he was there for about two minutes, and said it's not something he can put right. It needs doing remotely or words to that effect. 
I'll be home again Friday, so I'll check the readings again then. I expect both of them to have increased.

[Deleted User]

eastcorkram said:

MWT said:

eastcorkram said:

So, yesterday

RT 1 was 1665 and RT 2 was 458

Today

RT 1 is 1670 and RT 2 is 459

So, clearly both are increasing.

That seems to be clear enough, the meter is still in multi-rate mode and is recording use in both registers.

The meter would seem to be misconfigured and should be corrected by the supplier, or they should be reading both registers.

Either works, but one or the other needs to be done...

Agree with you 100%.

But when the engineer guy was sent to sort it out, he was there for about two minutes, and said it's not something he can put right. It needs doing remotely or words to that effect. 
I'll be home again Friday, so I'll check the readings again then. I expect both of them to have increased.

He was right. Only the supplier can configure the registers that are in use in a smart meter. Sadly, if the supplier turns off the R2 register, you will still need to provide the correct register reading for billing.

eastcorkram

[Deleted User] said:

eastcorkram said:

MWT said:

eastcorkram said:

So, yesterday

RT 1 was 1665 and RT 2 was 458

Today

RT 1 is 1670 and RT 2 is 459

So, clearly both are increasing.

That seems to be clear enough, the meter is still in multi-rate mode and is recording use in both registers.

The meter would seem to be misconfigured and should be corrected by the supplier, or they should be reading both registers.

Either works, but one or the other needs to be done...

Agree with you 100%.

But when the engineer guy was sent to sort it out, he was there for about two minutes, and said it's not something he can put right. It needs doing remotely or words to that effect. 
I'll be home again Friday, so I'll check the readings again then. I expect both of them to have increased.

He was right. Only the supplier can configure the registers that are in use in a smart meter. Sadly, if the supplier turns off the R2 register, you will still need to provide the correct register reading for billing.

Seems like I've been trying to get them to configure this  this now for a year . Is there a specific way of asking for this? 
Reading today 
Rt1 1682
Rt2 0464

So since 31st October, RT1 has increased by 17, and Rt2 has increased by 6.

They asked me this time , to submit both readings. But, there is only one box to enter the reading into, so can't do that. 

Have emailed again explaining .
There is no way it should be so difficult to pay for electricity.