Deactivate smart readings

eastcorkram

[Deleted User] said:

As per the guide that I posted earlier:

To take two rate meter readings from your EDMI SMETS2 electricity meter:

1.  Hold OK until it enters the ‘Main Menu’, you will see ‘Billing’ appear
2. Hold OK to enter the ‘Billing’ sub-menu
3. Using the arrows, scroll to ‘Advancd’ (2 pushes of the > button)
4. Hold OK to enter the ‘Advanced’ sub-menu, you will see ‘TOUmtrx’ appear
5. Hold OK to enter the ‘TOUmatrx’ sub-menu, you will see ‘RATE1’ appear
6. Use the arrows to cycle the rates you need to submit (Rate 1, Rate 2, …)

Thanks @[Deleted User]

Been away , and only just got around to doing this. Thank you for the instructions!

So, yesterday

RT 1 was 1665 and RT 2 was 458

Today

RT 1 is 1670 and RT 2 is 459

So, clearly both are increasing. 

As I've said, the reading I send in, is the total. This is seen on the home screen, ie, without all the button pressing.

The smart reading gets taken ONLY from RT 1.

So today, if I submit a reading, it will be 2129.

The account will create a statement later today, and will take money from the credit balance bringing everything up to date. All good.

Then tomorrow  , a smart reading will appear on the account, which by then might be say 1675. A statement then gets created. It looks like I've overpaid, so money gets paid back to the credit balance. 

[Deleted User]

We appear to be going round in circles. The 2129 is the TOTAL of all the registers that have been in use during the period that the meter has been installed. If your smart meter is working, then why do you keep giving the supplier a manual reading. The supplier appears to be billing you on the R1 register only. If you have to give a meter reading, then just provide the R1 reading.

eastcorkram

[Deleted User] said:

We appear to be going round in circles. The 2129 is the TOTAL of all the registers that have been in use during the period that the meter has been installed. If your smart meter is working, then why do you keep giving the supplier a manual reading. The supplier appears to be billing you on the R1 register only. If you have to give a meter reading, then just provide the R1 reading.

If I do as you say, then surely I'm not being charged for electricity use overnight. I'm clearly still on a two rate meter. Even the IHD things gives a warning in the morning around 7 am, that your tarrif is about to change.
Even though day and night are , these days, charged at the same price.

We are indeed going round in circles. I've explained this to Eon many times, and expressed my delight how lucky I am that all overnight electricity is free in this house. 

If , when asked to submit reading, I only send in the RT 1 figure, then sooner or later, it will somehow get picked up, that there's a big discrepancy.

That's all I'm trying to avoid.

eastcorkram

Incidentally. The way I'm reading the meter, ie giving them the IMPRT figure shown without going into the sub menus, is as far as I know, the correct way to take the reading.

Raxiel

When I was with E.On (before 'Next' was a thing) we had a dual rate mechanical meter that got exchanged with a Smart meter configured to count R1 usage during the day and R2 for 7 hours at night. The entire time we were with E.On we were on a single rate tariff, but even after getting the smart meter we still had the separate day and night readings, they just got charged at the same price. Since moving to Octopus they do the same (although as I discussed in another thread, they actually swapped the time periods each register used for about 18 months, then swapped back).

We left and rejoined E.On who were unable to re-connect to the meters, so I had to give manual readings until joining Octopus. I had to give them R1 and R2, not the total Import.

Suppliers that allow single rate on E7 meters (not all of them, but E.On do) have a version of the single rate tariff that takes both readings, and that's the one they should have put you on, their error. I think it depends on how your meter is registered in the national database though.

eastcorkram

When we were on the two separate rates, when I enter the readings, there were two boxes, day and night.

Now, since we went onto the single rate , there is only one box to put a reading in.

[Deleted User]

What does your statement show? I suspect that it is just a single set of index readings based on the R1 register. As I have tried to explain previously, the meter has 4 registers. Just because there are index readings showing in 2 registers DOES NOT mean that both registers are in use. The index reading R2 just shows that this register has been used for billing in the past.

If your tariff is single rate, and you are being billed on a single register then you are just confusing the billing system by providing the TOTAL (R1 plus R2)reading. Yes, the billing system is reacting to the erroneous reading that you are providing but it then corrects itself when it next receives a smart meter reading.

Consumers with smart meters must stop thinking in 'old money'. Smart meters do not have day and night registers: they just have registers which the supplier can choose to use in any way it wishes. For example, we can expect to see a raft of new tariffs in the coming year. Some may be based on Peak; Mid-Peak and OffPeak unit rates ( as is the case in Canada). In this situation the supplier will use the R1; R2 and R3 registers for billing. If the consumer then switches back a year later to a single rate tariff, then the supplier may choose the R1 register for the billing. The key point here is that R2 and R3 registers are not zeroed. 

If you want this concern of yours to go away then stop entering manual readings. They are not needed for accurate billing.

Raxiel

[Deleted User] said:

What does your statement show? I suspect that it is just a single set of index readings based on the R1 register. As I have tried to explain previously, the meter has 4 registers. Just because there are index readings showing in 2 registers DOES NOT mean that both registers are in use. The index reading R2 just shows that this register has been used for billing in the past.

If your tariff is single rate, and you are being billed on a single register then you are just confusing the billing system by providing the TOTAL (R1 plus R2)reading. Yes, the billing system is reacting to the erroneous reading that you are providing but it then corrects itself when it next receives a smart meter reading.

Consumers with smart meters must stop thinking in 'old money'. Smart meters do not have day and night registers: they just have registers which the supplier can choose to use in any way it wishes. For example, we can expect to see a raft of new tariffs in the coming year. Some may be based on Peak; Mid-Peak and OffPeak unit rates ( as is the case in Canada). In this situation the supplier will use the R1; R2 and R3 registers for billing. If the consumer then switches back a year later to a single rate tariff, then the supplier may choose the R1 register for the billing. The key point here is that R2 and R3 registers are not zeroed. 

If you want this concern of yours to go away then stop entering manual readings. They are not needed for accurate billing.

OP stated earlier that both R1 and R2 are increasing over time. And while it may be possible for a supplier to set a smart meter to record all consumption against a single register once they choose a single rate tariff, my personal (limited) experience is that they don't.

My meter is in the national database as an E7 meter, as anachronistic as that may be. Every time I've changed suppliers or tariffs, or even got a quote using my address, it's automatically given me the E7 version (and only the E7 version) of that tariff, and I've had to contact CS to have it manually switched while waiting for the change to go through (until recently anyway, with the current EPG prices E7 comes out slightly ahead of fixed rate).

ariarnia

eastcorkram said:

[Deleted User] said:

We appear to be going round in circles. The 2129 is the TOTAL of all the registers that have been in use during the period that the meter has been installed. If your smart meter is working, then why do you keep giving the supplier a manual reading. The supplier appears to be billing you on the R1 register only. If you have to give a meter reading, then just provide the R1 reading.

If I do as you say, then surely I'm not being charged for electricity use overnight. I'm clearly still on a two rate meter. Even the IHD things gives a warning in the morning around 7 am, that your tarrif is about to change.
Even though day and night are , these days, charged at the same price.

We are indeed going round in circles. I've explained this to Eon many times, and expressed my delight how lucky I am that all overnight electricity is free in this house. 

If , when asked to submit reading, I only send in the RT 1 figure, then sooner or later, it will somehow get picked up, that there's a big discrepancy.

That's all I'm trying to avoid.

if i were you what i would do is if you have emailed and explained and they have told you not to give readings or only give r1 readings then save that and do as they say. put the difference in a savings account earning some interest. if later theres a problem thats found out then its not your fault and they try to claim it back then put in a complaint and escalate to the ombudsman. worst that happens is you pay it from your savings and keep the interest. best that happens is you get told you dont have to pay. possible is they get told they can only charge back 12 months under back billing and you get to keep the extra. 

[Deleted User]

Raxiel said:

[Deleted User] said:

What does your statement show? I suspect that it is just a single set of index readings based on the R1 register. As I have tried to explain previously, the meter has 4 registers. Just because there are index readings showing in 2 registers DOES NOT mean that both registers are in use. The index reading R2 just shows that this register has been used for billing in the past.

If your tariff is single rate, and you are being billed on a single register then you are just confusing the billing system by providing the TOTAL (R1 plus R2)reading. Yes, the billing system is reacting to the erroneous reading that you are providing but it then corrects itself when it next receives a smart meter reading.

Consumers with smart meters must stop thinking in 'old money'. Smart meters do not have day and night registers: they just have registers which the supplier can choose to use in any way it wishes. For example, we can expect to see a raft of new tariffs in the coming year. Some may be based on Peak; Mid-Peak and OffPeak unit rates ( as is the case in Canada). In this situation the supplier will use the R1; R2 and R3 registers for billing. If the consumer then switches back a year later to a single rate tariff, then the supplier may choose the R1 register for the billing. The key point here is that R2 and R3 registers are not zeroed. 

If you want this concern of yours to go away then stop entering manual readings. They are not needed for accurate billing.

OP stated earlier that both R1 and R2 are increasing over time. And while it may be possible for a supplier to set a smart meter to record all consumption against a single register once they choose a single rate tariff, my personal (limited) experience is that they don't.

My meter is in the national database as an E7 meter, as anachronistic as that may be. Every time I've changed suppliers or tariffs, or even got a quote using my address, it's automatically given me the E7 version (and only the E7 version) of that tariff, and I've had to contact CS to have it manually switched while waiting for the change to go through (until recently anyway, with the current EPG prices E7 comes out slightly ahead of fixed rate).

Qn to the OP: What does the actual statement show: a photo would help. Irrespective of whether it is a single rate or dual rate tariff, the consumer should NOT be providing the TOTAL index reading when units have indexed on two or more indexes.