Deactivate smart readings

eastcorkram

Dolor said:

Raxiel said:

Dolor said:

What does your statement show? I suspect that it is just a single set of index readings based on the R1 register. As I have tried to explain previously, the meter has 4 registers. Just because there are index readings showing in 2 registers DOES NOT mean that both registers are in use. The index reading R2 just shows that this register has been used for billing in the past.

If your tariff is single rate, and you are being billed on a single register then you are just confusing the billing system by providing the TOTAL (R1 plus R2)reading. Yes, the billing system is reacting to the erroneous reading that you are providing but it then corrects itself when it next receives a smart meter reading.

Consumers with smart meters must stop thinking in 'old money'. Smart meters do not have day and night registers: they just have registers which the supplier can choose to use in any way it wishes. For example, we can expect to see a raft of new tariffs in the coming year. Some may be based on Peak; Mid-Peak and OffPeak unit rates ( as is the case in Canada). In this situation the supplier will use the R1; R2 and R3 registers for billing. If the consumer then switches back a year later to a single rate tariff, then the supplier may choose the R1 register for the billing. The key point here is that R2 and R3 registers are not zeroed. 

If you want this concern of yours to go away then stop entering manual readings. They are not needed for accurate billing.

OP stated earlier that both R1 and R2 are increasing over time. And while it may be possible for a supplier to set a smart meter to record all consumption against a single register once they choose a single rate tariff, my personal (limited) experience is that they don't.

My meter is in the national database as an E7 meter, as anachronistic as that may be. Every time I've changed suppliers or tariffs, or even got a quote using my address, it's automatically given me the E7 version (and only the E7 version) of that tariff, and I've had to contact CS to have it manually switched while waiting for the change to go through (until recently anyway, with the current EPG prices E7 comes out slightly ahead of fixed rate).

Qn to the OP: What does the actual statement show: a photo would help. Irrespective of whether it is a single rate or dual rate tariff, the consumer should NOT be providing the TOTAL index reading when units have indexed on two or more indexes.

Assuming this is what you mean by statement. If not, let me know.

[Deleted User]

The next bill will show an opening reading of 1569.7 (smart) and a closing smart reading - provided you STOP entering incorrect manual readings. You are being billed single register. 

What is the R1 register showing now?

I should add that I have no idea why your R2 register is creeping but there is no indication that you are being charged for the units used.

I think that you may be getting confused about E7 and a single rate tariff on an old E7 meter. The supplier has never added the two indexes together: it adds the difference in day readings to the difference in night readings when you are on a single rate tariff: for example,

Day Start  01200.             Night Start. 06000

Day Finish 01400.             Night Finish 07000

Difference 200.                  Difference 1000

On E7, you would be charged 200Day and 1000Night at the two unit prices

On a single -rate tariff, you would pay 200 + 1000 or 1200 at the single unit rate.

For manual reads on analogue meter, you would enter 01400D and 07000N. You didn’t add the two Finish index readings together which is what you are doing with your smart meter. Just let it do its own thing. You have a working smart meter.

eastcorkram

R1 earlier today is 1665. 
Not sure why you consider it a working smart meter, when for the first 6 or maybe 7 months, no readings were collected.
The first thing I see when I log in to the account is a message saying 

"We are having trouble getting readings from your meter. We'll let you know when we need one"

Then once a month, they ask for one.

It's hard to believe that I'm supposed to go through the steps you outlined earlier, in order to get a R1 reading. How many people are going to know how to do that? When the first thing they see when they look at the meter, is that higher reading. I certainly had no idea until you explained it. 

ariarnia

eastcorkram said:

R1 earlier today is 1665. 
Not sure why you consider it a working smart meter, when for the first 6 or maybe 7 months, no readings were collected.
The first thing I see when I log in to the account is a message saying 

"We are having trouble getting readings from your meter. We'll let you know when we need one"

Then once a month, they ask for one.

It's hard to believe that I'm supposed to go through the steps you outlined earlier, in order to get a R1 reading. How many people are going to know how to do that? When the first thing they see when they look at the meter, is that higher reading. I certainly had no idea until you explained it. 

look at it this way. whats the worst that happens if you go one month without giving a manual reading? just to see if they take a smart one without you doing anything. 

eastcorkram

ariarnia said:

eastcorkram said:

R1 earlier today is 1665. 
Not sure why you consider it a working smart meter, when for the first 6 or maybe 7 months, no readings were collected.
The first thing I see when I log in to the account is a message saying 

"We are having trouble getting readings from your meter. We'll let you know when we need one"

Then once a month, they ask for one.

It's hard to believe that I'm supposed to go through the steps you outlined earlier, in order to get a R1 reading. How many people are going to know how to do that? When the first thing they see when they look at the meter, is that higher reading. I certainly had no idea until you explained it. 

look at it this way. whats the worst that happens if you go one month without giving a manual reading? just to see if they take a smart one without you doing anything. 

Indeed. I might well try that. But like I said, it went 6 or 7 months without taking one. That's despite being set to 30 minute intervals.

ariarnia

eastcorkram said:

ariarnia said:

eastcorkram said:

R1 earlier today is 1665. 
Not sure why you consider it a working smart meter, when for the first 6 or maybe 7 months, no readings were collected.
The first thing I see when I log in to the account is a message saying 

"We are having trouble getting readings from your meter. We'll let you know when we need one"

Then once a month, they ask for one.

It's hard to believe that I'm supposed to go through the steps you outlined earlier, in order to get a R1 reading. How many people are going to know how to do that? When the first thing they see when they look at the meter, is that higher reading. I certainly had no idea until you explained it. 

look at it this way. whats the worst that happens if you go one month without giving a manual reading? just to see if they take a smart one without you doing anything. 

Indeed. I might well try that. But like I said, it went 6 or 7 months without taking one. That's despite being set to 30 minute intervals.

sure, but they were the first few months. maybe now its woken up and will behave. it is nearly christmas after all if not then youve not lost anything and have maybe added to your evidence to help figure out and fix the problem. 

[Deleted User]

eastcorkram said:

R1 earlier today is 1665. 
Not sure why you consider it a working smart meter, when for the first 6 or maybe 7 months, no readings were collected.
The first thing I see when I log in to the account is a message saying 

"We are having trouble getting readings from your meter. We'll let you know when we need one"

Then once a month, they ask for one.

It's hard to believe that I'm supposed to go through the steps you outlined earlier, in order to get a R1 reading. How many people are going to know how to do that? When the first thing they see when they look at the meter, is that higher reading. I certainly had no idea until you explained it. 

IHDs were not designed with manual readings in mind. If they were, then it would show the 4 registers. I appreciate that this is frustrating for you but if you keep giving the total index reading then you will continue to have these billing issues. As I said before, there is no way that any of 4 registers can be zeroed. 

eastcorkram

Dolor said:

eastcorkram said:

R1 earlier today is 1665. 
Not sure why you consider it a working smart meter, when for the first 6 or maybe 7 months, no readings were collected.
The first thing I see when I log in to the account is a message saying 

"We are having trouble getting readings from your meter. We'll let you know when we need one"

Then once a month, they ask for one.

It's hard to believe that I'm supposed to go through the steps you outlined earlier, in order to get a R1 reading. How many people are going to know how to do that? When the first thing they see when they look at the meter, is that higher reading. I certainly had no idea until you explained it. 

IHDs were not designed with manual readings in mind. If they were, then it would show the 4 registers. I appreciate that this is frustrating for you but if you keep giving the total index reading then you will continue to have these billing issues. As I said before, there is no way that any of 4 registers can be zeroed. 

Today I received an email from Eonnext, asking me to submit a reading. That usually happens around this time each month.

The difference this time though, is that they asked me to submit both readings, R1 and R2. 

[Deleted User]

eastcorkram said:

Dolor said:

eastcorkram said:

R1 earlier today is 1665. 
Not sure why you consider it a working smart meter, when for the first 6 or maybe 7 months, no readings were collected.
The first thing I see when I log in to the account is a message saying 

"We are having trouble getting readings from your meter. We'll let you know when we need one"

Then once a month, they ask for one.

It's hard to believe that I'm supposed to go through the steps you outlined earlier, in order to get a R1 reading. How many people are going to know how to do that? When the first thing they see when they look at the meter, is that higher reading. I certainly had no idea until you explained it. 

IHDs were not designed with manual readings in mind. If they were, then it would show the 4 registers. I appreciate that this is frustrating for you but if you keep giving the total index reading then you will continue to have these billing issues. As I said before, there is no way that any of 4 registers can be zeroed. 

Today I received an email from Eonnext, asking me to submit a reading. That usually happens around this time each month.

The difference this time though, is that they asked me to submit both readings, R1 and R2. 

I fear that your continued submission of the total index reading has raised an alarm within ‘Kraken’ - E.on Next’s billing system. I suggest you call them and ask CS to confirm that they can read your meters remotely? Get them to confirm that you are on a single rate tariff?

Raxiel

[Deleted User] said:

eastcorkram said:

[Deleted User] said:

eastcorkram said:

R1 earlier today is 1665. 
Not sure why you consider it a working smart meter, when for the first 6 or maybe 7 months, no readings were collected.
The first thing I see when I log in to the account is a message saying 

"We are having trouble getting readings from your meter. We'll let you know when we need one"

Then once a month, they ask for one.

It's hard to believe that I'm supposed to go through the steps you outlined earlier, in order to get a R1 reading. How many people are going to know how to do that? When the first thing they see when they look at the meter, is that higher reading. I certainly had no idea until you explained it. 

IHDs were not designed with manual readings in mind. If they were, then it would show the 4 registers. I appreciate that this is frustrating for you but if you keep giving the total index reading then you will continue to have these billing issues. As I said before, there is no way that any of 4 registers can be zeroed. 

Today I received an email from Eonnext, asking me to submit a reading. That usually happens around this time each month.

The difference this time though, is that they asked me to submit both readings, R1 and R2. 

I fear that your continued submission of the total index reading has raised an alarm within ‘Kraken’ - E.on Next’s billing system. I suggest you call them and ask CS to confirm that they can read your meters remotely? Get them to confirm that you are on a single rate tariff?

OR they're supposed to be on a single rate tariff with a two rate meter.