Deactivate smart readings

eastcorkram

@[Deleted User]

When I log into the account, there is a message that says, we are having trouble getting readings from your meter.
Even though smart readings are shown on the same page.

So, I submit manually using that total figure.
The screen cycles between a bill figure , an export, which is always 0000, and then the reading , which I submit.
I remember when it went in, the guy showed me the day and night figures, but I never see them now 

Should I find that day figure and submit it? If so, how do I get to it?

Ectophile

There is nothing wrong with the meter, so stop trying to fix it.

I would write to the energy company, pointing out what they are doing wrong.  Then if they insist on carrying on doing it, then you're paying less every month.  If they eventually spot their mistake, they can't backdate the correction more than one year under the back billing rule.

[Deleted User]

https://octopus.energy/blog/how-to-read-your-meter/

Sadly, the readings are often stored in one of the sub-menus.

I am with Octopus and I have been billed on usage not meter readings for 4 years. The tariff that I am on at the moment is based on the R1 and R2 registers. My previous tariff was based just on R2. When I look at the history of my meter readings, I can see when the registers in use changed. Sadly, Octopus doesn’t put register readings on bills.

MWT

eastcorkram said:

So you're saying they are correct in using the lower figure?
If I just stop sending in readings, the lower figure is all that will get used. That's fine by me. I'll probably be about £2,000 in credit.
I'm not convinced that's right though.

The real test is to check if both the R1 and R2 readings are both increasing each month or if it is only one of them going up...

The answer will determine if the meter is correctly configured for a single rate tariff or if it is still in E7 mode...

... but the answer will not change the amount you should be billed for as if only one register is increasing they will just have to back date the starting reading to ignore the other register which you've been including in your readings.

Did you switch to your current supplier before or after you changed from E7 to a single rate tariff?

eastcorkram

Ectophile said:

There is nothing wrong with the meter, so stop trying to fix it.

I would write to the energy company, pointing out what they are doing wrong.  Then if they insist on carrying on doing it, then you're paying less every month.  If they eventually spot their mistake, they can't backdate the correction more than one year under the back billing rule.

I've never said there's anything wrong with the meter, and neither am I trying to fix it.

I'm trying to figure out why I send in a reading, when I'm asked to, and then after that, the smart reading appears , and is 2 or 300 units lower.

If you're suggesting I stop sending readings in, then what do I do when they ask for one? Which they do every month.

As for writing to them to explain, I've done this dozens of times via email. All via email, which I have a full record of. I'm not sure why a written letter would be any different.

eastcorkram

@MWT

We've never changed supplier since moving in 12 years ago.
Though I guess it got moved automatically from Eon to Eonnext, but I don't remember when that happened. 

[Deleted User]

eastcorkram said:

Ectophile said:

There is nothing wrong with the meter, so stop trying to fix it.

I would write to the energy company, pointing out what they are doing wrong.  Then if they insist on carrying on doing it, then you're paying less every month.  If they eventually spot their mistake, they can't backdate the correction more than one year under the back billing rule.

I've never said there's anything wrong with the meter, and neither am I trying to fix it.

I'm trying to figure out why I send in a reading, when I'm asked to, and then after that, the smart reading appears , and is 2 or 300 units lower.

If you're suggesting I stop sending readings in, then what do I do when they ask for one? Which they do every month.

As for writing to them to explain, I've done this dozens of times via email. All via email, which I have a full record of. I'm not sure why a written letter would be any different.

If you access the R1 and R2 readings then the answer will be self evident. All suppliers have a smart metering team. I know that most consumers expect CS members to be fully up to speed on every possible issue but this is rarely the case.

A year or so ago there was a similar thread to yours. A BG customer transferred to a new supplier and he gave them the total index reading when requested to provide a switch reading. Unknown to him, BG had been using 2 registers when it offered what it called a ‘free weekend’. When it stopped offering this tariff, all usage was recorded on the R1 register. The new supplier’s data collector ignored the switch reading and used the R1 smart meter reading to open and close the accounts. The consumer insisted that the total index reading was correct and the new supplier used it for the first bill. Not surprisingly, the consumer was then billed for the R2 units that were previously free under the BG closed tariff.

The reason why the smart meter reading on your bill is lower than the one that you provided is because the supplier is using a single register for billing, and you are providing them with a manual reading based on two registers. When suppliers switch registers in use, the indexes on any previously used registers are not zeroed.

MWT

eastcorkram said:

@MWT

We've never changed supplier since moving in 12 years ago.
Though I guess it got moved automatically from Eon to Eonnext, but I don't remember when that happened. 

Then please check the R1/R2 readings to see if they are both going up from day to day or just one of them and you will be one step closer to getting the real answer to your concern...

[Deleted User]

MWT said:

eastcorkram said:

@MWT

We've never changed supplier since moving in 12 years ago.
Though I guess it got moved automatically from Eon to Eonnext, but I don't remember when that happened. 

Then please check the R1/R2 readings to see if they are both going up from day to day or just one of them and you will be one step closer to getting the real answer to your concern...

The OP could just sit back and do nothing and let the smart meter do what it was designed to do. As far as billing is concerned, he will pay nothing towards the unit cost until the smart meter reading passes the false reading that he has insisted that they use for billing.

eastcorkram

MWT said:

eastcorkram said:

@MWT

We've never changed supplier since moving in 12 years ago.
Though I guess it got moved automatically from Eon to Eonnext, but I don't remember when that happened. 

Then please check the R1/R2 readings to see if they are both going up from day to day or just one of them and you will be one step closer to getting the real answer to your concern...

I will look at this over the next day or two. But any guide to reading the meter does seem to say use the figure shown on the IMPRT screen, which is what I've been using. 

Back when we were on day and night rates, when I was inputting readings online, there were two boxes to put the day and night readings. Now on a single rate, there is only one .