Spectos/Royal Mail Monitoring and Posting Panel

fluffig

tomvox said:

Money_Grabber13579 said:

I had a pending ticket last week but it then disappeared when they sent me an email asking me to confirm whether I was sure of the date I had received an item because it was recorded as having being posted on the same or a later date. Given they were concerned about me having recorded it as received before I received it, I’ve no idea how that would even be possible given I would have no details to record it…

I had the exact same query today. I know my entry is correct as the postman handed it to me with a small package that wouldn’t fit through the letterbox. I logged it within 5 minutes so I can only assume their posting date was incorrect.

I had exactly the same too!

Graceglow

tomvox said:

Money_Grabber13579 said:

I had a pending ticket last week but it then disappeared when they sent me an email asking me to confirm whether I was sure of the date I had received an item because it was recorded as having being posted on the same or a later date. Given they were concerned about me having recorded it as received before I received it, I’ve no idea how that would even be possible given I would have no details to record it…

I had the exact same query today. I know my entry is correct as the postman handed it to me with a small package that wouldn’t fit through the letterbox. I logged it within 5 minutes so I can only assume their posting date was incorrect.

I also had the same query yesterday! Funnily enough with the same scenario, in that the postman handed it to me. I also write on the envelope the date & time before logging on the App. The posting date must have been wrong.

NBLondon

NBLondon said:

On a separate note - I have my first outgoing bundle of cubes today.  It arrived already in the mailbag, with that and the posting plan and manifest squidged into a box.  The instructions are to take it to a PO as is  OR  open the bag and put in a parcel postbox.   I don't have a parcel postbox nearby so I'm off to the PO. 

Where I know they expect the manifest to be tucked through the zip tie.  So I went to cut off the tie and replace it with a spare and noticed the red PPI tag is not filled in.  Kantar asked us to fill it in but the Spectos instructions don't mention it.  I think I might drop Spectos an e-mail just to be sure.

Today I have an answer...

Our sincere apologies for the delayed response.

I would request that you please send some pictures of the parcel you have received from us and also the red tag, it will help us to guide you in a proper way.

Kind regards

Your Mailagents Team

Still in test mode I guess...

NBLondon

NBLondon said:

NBLondon said:

On a separate note - I have my first outgoing bundle of cubes today.  It arrived already in the mailbag, with that and the posting plan and manifest squidged into a box.  The instructions are to take it to a PO as is  OR  open the bag and put in a parcel postbox.   I don't have a parcel postbox nearby so I'm off to the PO. 

Where I know they expect the manifest to be tucked through the zip tie.  So I went to cut off the tie and replace it with a spare and noticed the red PPI tag is not filled in.  Kantar asked us to fill it in but the Spectos instructions don't mention it.  I think I might drop Spectos an e-mail just to be sure.

Today I have an answer...

Our sincere apologies for the delayed response.

I would request that you please send some pictures of the parcel you have received from us and also the red tag, it will help us to guide you in a proper way.

Kind regards

Your Mailagents Team

Still in test mode I guess...

Got the answer:

Thank you very much for providing this information.

1. Please complete the red tag by using the information from the manifest.

2. I have informed the concerned team regarding the same, to look into the matter, but generally it is simply handed over with the parcel.

I hope this answers your queries.

So I'll fix the tag, replace the tie with a spare on and see what happens next week.

NBLondon

Also - check your e-mails for the Week 9 newsletter:

• Warns that the app will start nagging you about outgoing bundles
• Warns about Unaddressed Mail starting

and then this:

Monthly stamps
Some of you gave us as feedback that it was difficult to know for which month the stamps were meant to be. So starting from the first week of February:

• If you are scheduled to receive a sender’s pack, the stamps  will be included in the sender’s pack

• If you are not scheduled to receive a sender’s pack, you will receive a separate letter that contains the stamps

We sent all stamps for the previous months, so if you feel that you haven’t received them, please get in touch with us. 

Misses completely the useful info that if stamps are included it will be mentioned in the Observations section as discovered above by HomingPigeon

NBLondon

NBLondon said:

Grace80 said:

I’ve also had pending tickets showing on the front page when I’ve sent them an email. When they reply to the email the pending ticket reverts to 0. So I think there is some connection there.  

That could be it - I'm still waiting for a reply to my question about the mailbag.

Looks right - the pending ticket has now disappeared after they answered my question about mailbags..

The  No of Test Letters but still makes no sense though...    This morning, it was telling me 1; then postie brought 2 which I logged and it's still at 1

I've also got 1 new package is expected, which should be my next bundle.  The bundle list tells me that there are 2 to go out on 13th Mar - of which I've got one - and another on 20th Mar - so which is it?    Come to think of it - if I have two bundles to go out on the same day; why not send them together?   Unless, the second one is another mailbag ...

HonestJohn

NBLondon said

The  No of Test Letters but still makes no sense though...    This morning, it was telling me 1; then postie brought 2 which I logged and it's still at 1

I've also got 1 new package is expected, which should be my next bundle.  The bundle list tells me that there are 2 to go out on 13th Mar - of which I've got one - and another on 20th Mar - so which is it?    Come to think of it - if I have two bundles to go out on the same day; why not send them together?   Unless, the second one is another mailbag ...

I had 2 packages scheduled to go out on the same day but when I checked this morning I was down to 1.
I wouldn't take too much notice of the other figures. They must be constantly changing as people send and receive their items.

L_York

The message I got says to do nothing until the end of March when they will be in touch again and specifically says do not sign up now but I see some of you have already moved. Are they staggering the move? I can still log in on the website and the app

silvercar

L_York said:

The message I got says to do nothing until the end of March when they will be in touch again and specifically says do not sign up now but I see some of you have already moved. Are they staggering the move? I can still log in on the website and the app

Some of us applied before Kantar had got around to telling people they were no longer needed. So by the time we had the message not to sign up we were already on board with Spectos.

Graceglow

L_York said:

The message I got says to do nothing until the end of March when they will be in touch again and specifically says do not sign up now but I see some of you have already moved. Are they staggering the move? I can still log in on the website and the app

I completed my final stint with Kantar in Oct 2022. Then a couple of weeks later I was given a link by Kantar to sign up for Spectos. So yes, I think they are moving people over in phases.