Spectos/Royal Mail Monitoring and Posting Panel

Antbingley

NBLondon said:

NBLondon said:

Grace80 said:

I’ve also had pending tickets showing on the front page when I’ve sent them an email. When they reply to the email the pending ticket reverts to 0. So I think there is some connection there.  

That could be it - I'm still waiting for a reply to my question about the mailbag.

Looks right - the pending ticket has now disappeared after they answered my question about mailbags..

Just wondering ... Were you asking them what to do with the empty mailbags if you post the parcels using a parcel post box instead of at a Post office? 

And if so, what did they say?  Thanks!

NBLondon

Antbingley said:

Just wondering ... Were you asking them what to do with the empty mailbags if you post the parcels using a parcel post box instead of at a Post office? 

And if so, what did they say?  Thanks!

No that was Annft.  My question was whether I needed to complete the red tag already on the mailbag (as Kantar asks to do) when not mentioned on the instructions.   The answer was Yes - so either the instructions were wrong or the packer slipped up.

Saetana

I honestly don't see an issue with the fact that some of us have already signed up to Spectos, without going through Kantar.  We are still in testing phase with Spectos so its not exactly a conflict of interest.  They must be aware that many of us are Kantar panellists, either current or former.  I signed up via the option for current panellists, although I think this is no longer available.

gt94sss2

More app improvements incoming:

We are happy to inform you we are ready to reach the next level together with you! We hope our latest App release will make the Mailagents life much easier. This is what you can expect:

App Release 1.5

Within the next few days, pending the approval of Apple and Google, we will launch version 1.5. This version will add many features that will hopefully make your tasks easier. 

How to identify the postage type of your test-item

So far, when reporting the receipt of an item, you were seeing only a picture of a meterfranked item, no matter what kind of postage the item had, which was confusing. 

Now, the app will differentiate depending on the postage type. 

- For stamped items, you shall just select if the item has 1st or 2nd class stamps, and if you are receiving a letter, a large letter, or a jiffy bag.

- For Meter Franked items, you need to select the value shown on the franking

- For PPI items, you shall simply select if it is written 1st or 2nd class

Finally, for DSA, you don’t need to add the class. 

The app will show examples of where to read the information. 

Postbox Finder

If you have trouble finding a post box or a post office, on the main view, you can click on the top right corner, on the position icon. You can then find post boxes, or post offices. Clicking on them allows you to see the last collection times for the actual day. Note that the app selects only 40 places, so if you have many places shown, you might want to zoom in. 

Quizzes

Quizzes will now remain on the app for easy reference when you are unsure about a topic.

Queries

The queries to confirm or correct data will now be integrated into the app. You might receive from time to time a notification asking you to verify some information. You will also find these queries in the list of notifications from within the app. 

Note that if you haven’t enabled the notifications, the system will send you an email instead, asking you to respond to the query.

Please answer to these queries as soon as you can so we can validate the information in a timely manner for Royal Mail.  

Report sending of items 

We would like to remind you that it is critical to enter the information in the app when you send bundles. If you don’t, we will unfortunately not be able to validatewhen you sent them, and you will not receive your points when sending them. 

Reporting of test items

When you send or receive items, please enter the related information in the app as soon as you can. We need to report to Royal Mail in a timely manner the results, and it helps us if you report in the app as soon as you send and receive the items. 

HomingPigeon

Please can someone explain what a DSA item is?

fluffig

HomingPigeon said:

Please can someone explain what a DSA item is?

I didn’t know either. I’ve googled and it said :

“DSA. Downstream access. This is the terminology applied to all postal operators (such as Citipost Mail) who are handling the upstream part of the postal process and injecting it into Royal Mail's network (downstream) for delivery by a Royal Mail post person.”

I’m not much the wiser!

gt94sss2

HomingPigeon said:

Please can someone explain what a DSA item is?

It's firms like:

• MiPost 

• Secured Mail 

• UK Mail 

• Whistl 

• DX Network Services 

• Citipost 

• ONEPOST 

• Northern Mail 

• FDM PLC 

It's basically items posted/collected by another postal firm and then handed to the Royal Mail for the final delivery.

Stands for Downstream Access.

HomingPigeon

Thanks both. 

Saetana

Glad they are sorting out the stamp v mailmark issue because it was confusing.  Seems like they are on the ball with fixing problems as they arise, looking better than Kantar in that respect.

kerri_gt

@Saetana yes, its positive they seem to have listened and responded to feedback from panellists.