Spectos/Royal Mail Monitoring and Posting Panel

NBLondon

savergrant said:

NBLondon said:

Took my first set of outgoing parcels (this cycle) to the PO yesterday and noticed that the last acceptance time had changed from 5.15pm to 5.05pm.  So when I logged the parcels standing outside the PO - I tried to report this.  App then asks me for a photo of the plate???  Well, I'm not going to walk back in and photograph it am I? That wouldn't look suspicious at all...  Maybe I'll try and do it from the queue next time I go.

Is there a postbox outside the post office?

Yes.  Are you thinking that the app is picking up the postbox and not the PO?  I checked that I'd selected PO and the correct one.  I'm assuming the terminology is just unclear and they want a picture of the poster on the PO wall with last acceptance time (which is different from the last collection time on the postbox outside)

HonestJohn

NBLondon said:

savergrant said:

NBLondon said:

Took my first set of outgoing parcels (this cycle) to the PO yesterday and noticed that the last acceptance time had changed from 5.15pm to 5.05pm.  So when I logged the parcels standing outside the PO - I tried to report this.  App then asks me for a photo of the plate???  Well, I'm not going to walk back in and photograph it am I? That wouldn't look suspicious at all...  Maybe I'll try and do it from the queue next time I go.

Is there a postbox outside the post office?

Yes.  Are you thinking that the app is picking up the postbox and not the PO?  I checked that I'd selected PO and the correct one.  I'm assuming the terminology is just unclear and they want a picture of the poster on the PO wall with last acceptance time (which is different from the last collection time on the postbox outside)

The last collection time inside my PO is earlier than the box outside to allow processing time.

elsien

Same with mine. 

ChotaPeg

Has anyone had posting packs for May and / or May bundles added to their timetable on the app?  

madflower

ChotaPeg said:

Has anyone had posting packs for May and / or May bundles added to their timetable on the app?  

I've got a bundle scheduled for May. It's due to arrive in the middle of time away which was entered over 6 months ago. I've raised a ticket to ask why.

savergrant

NBLondon said:

savergrant said:

NBLondon said:

Took my first set of outgoing parcels (this cycle) to the PO yesterday and noticed that the last acceptance time had changed from 5.15pm to 5.05pm.  So when I logged the parcels standing outside the PO - I tried to report this.  App then asks me for a photo of the plate???  Well, I'm not going to walk back in and photograph it am I? That wouldn't look suspicious at all...  Maybe I'll try and do it from the queue next time I go.

Is there a postbox outside the post office?

Yes.  Are you thinking that the app is picking up the postbox and not the PO?  I checked that I'd selected PO and the correct one.  I'm assuming the terminology is just unclear and they want a picture of the poster on the PO wall with last acceptance time (which is different from the last collection time on the postbox outside)

When I click on services near you I get the collection time for the postbox outside the post office. I've never seen a collection time displayed inside....except when I lived near a post office which moved into w h smith's which said post must be counter-side by a certain time...but there wasn't a postbox outside.
If you have a different lat is that a royal mail sign or a post office policy?

tomvox

Received this today regarding the recent data breach.

We are writing to inform you about a recent data security incident that involved unauthorised access to personal data held by us. In accordance with Article 34 of the General Data Protection Regulation (GDPR), we would like to provide you with a transparent and factual account of what occurred and the measures we have taken in response.

What happened?
On 01/04/2025, we identified a cybersecurity incident involving unauthorised access to part of our IT infrastructure. Upon discovery, we immediately engaged external cybersecurity specialists to assist with a thorough investigation and to support us in containing the incident.

What information was involved?
We regret to inform you that certain personal data associated with your participation in our study was affected. 

This includes your name, address, email, telephone number and date of birth.

It has been established that the data were accessed and copied during the incident. However, we have found no indication that the information has been misused or involved in any harmful or unlawful activity.

Please rest assured that no bank details, passwords or other highly sensitive data were affected by this incident.

What have we done?
We took immediate steps to contain the incident and to secure our systems. These included revoking access rights, applying critical security updates, and enhancing network monitoring. In accordance with our obligations under data protection law, we have duly notified the Information Commissioner's Office (ICO) in the United Kingdom of this incident under the reference number IC-374932-B1T1. Additionally, all technical and organisational security measures recommended in the final forensic report have been fully implemented to strengthen the overall security of our systems and prevent similar incidents in the future.

What can you do?
Although there is no indication of misuse of your data, we recommend remaining vigilant, particularly with regard to any suspicious emails, calls, or messages that request personal information. Be cautious of phishing attempts and never share passwords or sensitive details unless you are certain of the recipient’s identity.

Contact
If you have any questions or concerns, please do not hesitate to contact our Data Protection Officer: dataprotection@spectos.com

We fully understand that incidents involving personal data can cause concern and uncertainty. Please be assured that we take your trust very seriously. Our organisation was itself directly targeted in this sophisticated cyberattack and has suffered considerable damage as a result. Throughout this incident, we have acted with the highest level of care, transparency, and responsibility to protect your data and restore the integrity of our systems.

We sincerely apologise for any concern or inconvenience this incident may cause. Please rest assured that we are taking this matter very seriously and are committed to protecting your data now and in the future.

For further information on how we process and protect your personal data, you may also consult our privacy notice available at https://mailagents.uk/privacy-policy/

Yours sincerely,

Data Protection Officer
Spectos U.K. Ltd

HonestJohn

I would think that it is a bit early to say that no misuse of your data has happened.
Be proactive. Look out for any by registering with one of the free credit reference agencies.

MABLE

HonestJohn said:

I would think that it is a bit early to say that no misuse of your data has happened.
Be proactive. Look out for any by registering with one of the free credit reference agencies.

This has happened to me before and it was not until about 6 months later the affects started to show.  Well I hope Spectos are heavily find further carelessness.

adamp87

“ However, we have found no indication that the information has been misused or involved in any harmful or unlawful activity.”

How could they possibly ever know this at all?