Spectos/Royal Mail Monitoring and Posting Panel

quoia

Just another thought.....
What is the item in question?
Mine was one of the fictitious leaflets which could never have been delivered!
Is yours "real" with the possiblity that delivery has/had both outcomes?

MikeyPGT

Looks like I was lucky in logging my (5) overdue items on Sunday before I upgraded.  I now have a week of reporting with nothing to report on!

NBLondon

Gail333 said:

Is there anyone who is doing the UA survey having a problem with reporting overdue items ever since the latest app update?

I have one item in the overdue section but when I open it the options are to report if you know when you received it or not. That doesn't make sense. 

Not only that but it  also disappears when I click it so I'm not sure what's going on. 

I had that as soon as I upgraded - disappears when I try and click on it.  It's the dummy one (as quoia mentions) so I'm not concerned unless it stops them paying the points at the end.  I logged it as a ticket so I'll let you know if I get anything useful.

HomingPigeon

I tried to record an incoming test item received today at 12.05pm. I selected that it was received between 12.00 and 12.29 and got the following message:

"Please take into consideration that only time with exact minutes is accepted. Please confirm that you are posting exactly at 12.00".

It then gives me the choice to select "I'm not sure about the time of receipt".

I AM sure about the time of receipt......it was 12.05pm. I'm only getting the option to choose a time within half an hour.

Has anyone else had this problem?

TIA. x

quoia

Money_Grabber13579 said:

quoia said:

No queries here at all since starting this latest session last December - although I've had the occasional email suggesting there are ones that I need to reply to by clicking on the "little bell symbol"

On a totally different Mailagents topic ....

..... Anyone here involved in the Royal Mail Parcel Collection pilot testing ?

No, didn’t even know they were trialling that. Would be much more convenient if that gets rolled out more widely.

I WOULDN'T BE SO EAGER IF I WAS YOU !

It's not very flexible - or perhaps I should say it was too flexible FOR the RM
When I went to book the collection on Sunday for a pick up today (Tuesday) I was only offered a fixed 3 hour period of approximately 10am to 1pm

IF I had wanted Wednesday again a fixed 3 hour window but 11am to 2pm
Thursday was noon to 3pm and Friday 1pm to 4pm (ish)
Having said that there is an * which says "This is NOT guaranteed" and when I spoke to the postman that collected my 2 parcels and mentioned the time frame he responded with "They shouldn't specify ANY COLLECTION TIME AT ALL because it impossible to know what time I'm going to get here"

For me I had to "hang around" for over a couple of hours listening out for the doorbell or knock at the door so that I didn't miss the postman which meant I couldn't go out, even do some gardening at the bottom of our garden etc., whereas IF it had been a sack for the Post Office I'd have been done in under 10 minutes from leaving home and getting back again.

AND as it stands - can't log that it has happened since Bundle handling does not have COLLECTED option
TICKET raised

HonestJohn

HomingPigeon said:

I tried to record an incoming test item received today at 12.05pm. I selected that it was received between 12.00 and 12.29 and got the following message:

"Please take into consideration that only time with exact minutes is accepted. Please confirm that you are posting exactly at 12.00".

It then gives me the choice to select "I'm not sure about the time of receipt".

I AM sure about the time of receipt......it was 12.05pm. I'm only getting the option to choose a time within half an hour.

Has anyone else had this problem?

TIA. x

I got this. Just carried on as before and ignored the message. Makes no sense. I like the summary you get afterwards though.

HomingPigeon

Thank you HJ. Did you select "Not sure of the time"?

HonestJohn

HomingPigeon said:

Thank you HJ. Did you select "Not sure of the time"?

No. I left is as 10:00am to 10:29am.

HomingPigeon

Thanks John. I'm confused. It was only giving me 2 options - either to confirm that I received it at 12.00 or that I'm not sure of the time it arrived. 

HonestJohn

HomingPigeon said:

Thanks John. I'm confused. It was only giving me 2 options - either to confirm that I received it at 12.00 or that I'm not sure of the time it arrived. 

I assume you have updated the app. It is very slow at times today as well. We will have to see what others report.