Spectos/Royal Mail Monitoring and Posting Panel

General_Grant

lesleyb said:

curtisjk said:

Gail333 said:

Yesterday morning, along with some other Spectos items, I received a card from Royal mail which states that the sender did not pay full postage and that I need to pay £2.50 to receive the parcel.

There is absolutely no possibility that this can be anything other than a Spectos item as I am not expecting any parcels whatsoever.

Has anyone else experienced this? I am extremely reluctant to have to travel to pick up this item and, although I know £2.50 is not much, I do not think that I should have to pay to receive one of their items.

I have emailed them but I would like to know if anyone else has experienced this because I do not understand how such a mistake could have happened!

I received a parcel the other week with no postage on it at all! Glad I didn't get one of those cards. Noted in the app that it had no postage.

Given other replies in this thread it sounds like a business sender is being naughty?

I had the same card a few weeks ago. I didnt go to collect it. I wasnt expecting anything so guessed it was Spectos. I presume it was returned to them.

So, unless Spectos have ensured a return address is evident without opening the parcel, RM would then know you were a panelist. 

In fact, my most recent experience with an item I sent where the addressee had moved and I had clearly written my surname and address on the back of the envelope, RM still passed the envelope to their Belfast office who opened the envelope and returned it to me using my first name (because that is how I had signed the letter advising the intended recipient that his brother had died) and not my surname.  Fortunately I had included my address on the letter inside as well as on the outside of the envelope.  It came with a note suggesting that one should write return addresses on envelopes!!!.

HonestJohn

General_Grant said:

lesleyb said:

curtisjk said:

Gail333 said:

Yesterday morning, along with some other Spectos items, I received a card from Royal mail which states that the sender did not pay full postage and that I need to pay £2.50 to receive the parcel.

There is absolutely no possibility that this can be anything other than a Spectos item as I am not expecting any parcels whatsoever.

Has anyone else experienced this? I am extremely reluctant to have to travel to pick up this item and, although I know £2.50 is not much, I do not think that I should have to pay to receive one of their items.

I have emailed them but I would like to know if anyone else has experienced this because I do not understand how such a mistake could have happened!

I received a parcel the other week with no postage on it at all! Glad I didn't get one of those cards. Noted in the app that it had no postage.

Given other replies in this thread it sounds like a business sender is being naughty?

I had the same card a few weeks ago. I didnt go to collect it. I wasnt expecting anything so guessed it was Spectos. I presume it was returned to them.

So, unless Spectos have ensured a return address is evident without opening the parcel, RM would then know you were a panelist. 

In fact, my most recent experience with an item I sent where the addressee had moved and I had clearly written my surname and address on the back of the envelope, RM still passed the envelope to their Belfast office who opened the envelope and returned it to me using my first name (because that is how I had signed the letter advising the intended recipient that his brother had died) and not my surname.  Fortunately I had included my address on the letter inside as well as on the outside of the envelope.  It came with a note suggesting that one should write return addresses on envelopes!!!.

So if RM opened the item you would be exposed as a panellist and removed by Spectos?

General_Grant

HonestJohn said:

General_Grant said:

lesleyb said:

curtisjk said:

Gail333 said:

Yesterday morning, along with some other Spectos items, I received a card from Royal mail which states that the sender did not pay full postage and that I need to pay £2.50 to receive the parcel.

There is absolutely no possibility that this can be anything other than a Spectos item as I am not expecting any parcels whatsoever.

Has anyone else experienced this? I am extremely reluctant to have to travel to pick up this item and, although I know £2.50 is not much, I do not think that I should have to pay to receive one of their items.

I have emailed them but I would like to know if anyone else has experienced this because I do not understand how such a mistake could have happened!

I received a parcel the other week with no postage on it at all! Glad I didn't get one of those cards. Noted in the app that it had no postage.

Given other replies in this thread it sounds like a business sender is being naughty?

I had the same card a few weeks ago. I didnt go to collect it. I wasnt expecting anything so guessed it was Spectos. I presume it was returned to them.

So, unless Spectos have ensured a return address is evident without opening the parcel, RM would then know you were a panelist. 

In fact, my most recent experience with an item I sent where the addressee had moved and I had clearly written my surname and address on the back of the envelope, RM still passed the envelope to their Belfast office who opened the envelope and returned it to me using my first name (because that is how I had signed the letter advising the intended recipient that his brother had died) and not my surname.  Fortunately I had included my address on the letter inside as well as on the outside of the envelope.  It came with a note suggesting that one should write return addresses on envelopes!!!.

So if RM opened the item you would be exposed as a panellist and removed by Spectos?

In the days of Kantar you would.  No idea whether the contract Spectos has would require it.

(Not so much for this point but the more I read in this thread the more I think "come back Kantar, all is forgiven".)

millie

My thoughts too. Come back Kantar.

I have had 4 cardboard boxes delivered this week containing books, the postman just gives me a knowing grin now.

Good to hear via their latest newsletter that they are going to use smaller boxes. The books are a pain the charity shops around me wont take them and a lot of them are too big for the postbox. i asked a couple of months ago to be put on my 6 months rest and their reply was that they have not sorted the rotation slots out yet' I am beginning to think they are short of panelists as I am receiving at least 2 items most days.

HonestJohn

General_Grant said:

HonestJohn said:

General_Grant said:

lesleyb said:

curtisjk said:

Gail333 said:

Yesterday morning, along with some other Spectos items, I received a card from Royal mail which states that the sender did not pay full postage and that I need to pay £2.50 to receive the parcel.

There is absolutely no possibility that this can be anything other than a Spectos item as I am not expecting any parcels whatsoever.

Has anyone else experienced this? I am extremely reluctant to have to travel to pick up this item and, although I know £2.50 is not much, I do not think that I should have to pay to receive one of their items.

I have emailed them but I would like to know if anyone else has experienced this because I do not understand how such a mistake could have happened!

I received a parcel the other week with no postage on it at all! Glad I didn't get one of those cards. Noted in the app that it had no postage.

Given other replies in this thread it sounds like a business sender is being naughty?

I had the same card a few weeks ago. I didnt go to collect it. I wasnt expecting anything so guessed it was Spectos. I presume it was returned to them.

So, unless Spectos have ensured a return address is evident without opening the parcel, RM would then know you were a panelist. 

In fact, my most recent experience with an item I sent where the addressee had moved and I had clearly written my surname and address on the back of the envelope, RM still passed the envelope to their Belfast office who opened the envelope and returned it to me using my first name (because that is how I had signed the letter advising the intended recipient that his brother had died) and not my surname.  Fortunately I had included my address on the letter inside as well as on the outside of the envelope.  It came with a note suggesting that one should write return addresses on envelopes!!!.

So if RM opened the item you would be exposed as a panellist and removed by Spectos?

In the days of Kantar you would.  No idea whether the contract Spectos has would require it.

(Not so much for this point but the more I read in this thread the more I think "come back Kantar, all is forgiven".)

I would always return the card that RM leave you with stamps attached of course. Then I would complain to Spectos when it is delivered. It might be an RM issue anyway.
Spectos seem to be having a lot of teething issues. I expect they will get a tough time from RM when their progress is reviewed.

gt94sss2

HonestJohn said:

I am getting a lot of transponder return envelopes that are not sealed.

I've had this a couple of times.

Interestingly, the transponders do not have a label on saying "return to xxx" in case they are separated from the pre-paid envelope 

HonestJohn

gt94sss2 said:

HonestJohn said:

I am getting a lot of transponder return envelopes that are not sealed.

I've had this a couple of times.

Interestingly, the transponders do not have a label on saying "return to xxx" in case they are separated from the pre-paid envelope 

Charity shops are pretty ruthless with stock that doesn't move. I think that is where Spectos are getting some of these books. Some even have a charity shop stock label on them. There is an old phonebox near me that is now a book exhange. Guess where some of my better books are going? The rest will go back to Spectos in their new boxes if they are small enough for the parcel postbox nearest to me.

beanielou

I just put the manky books into the paper recycling!

fluffig

Gail333 said:

Yesterday morning, along with some other Spectos items, I received a card from Royal mail which states that the sender did not pay full postage and that I need to pay £2.50 to receive the parcel.

There is absolutely no possibility that this can be anything other than a Spectos item as I am not expecting any parcels whatsoever.

Has anyone else experienced this? I am extremely reluctant to have to travel to pick up this item and, although I know £2.50 is not much, I do not think that I should have to pay to receive one of their items.

I have emailed them but I would like to know if anyone else has experienced this because I do not understand how such a mistake could have happened!

Very interested as has happened to me today.
Like you I don't see why I should pay.
Please could you tell us what they say when they, eventually - I know they take ages, reply.

silvercar

fluffig said:

Gail333 said:

Yesterday morning, along with some other Spectos items, I received a card from Royal mail which states that the sender did not pay full postage and that I need to pay £2.50 to receive the parcel.

There is absolutely no possibility that this can be anything other than a Spectos item as I am not expecting any parcels whatsoever.

Has anyone else experienced this? I am extremely reluctant to have to travel to pick up this item and, although I know £2.50 is not much, I do not think that I should have to pay to receive one of their items.

I have emailed them but I would like to know if anyone else has experienced this because I do not understand how such a mistake could have happened!

Very interested as has happened to me today.
Like you I don't see why I should pay.
Please could you tell us what they say when they, eventually - I know they take ages, reply.

I would ignore it. No way would I travel to collect and pay for the privilege.