Courier Cost Cutting Feedback/Discussion thread

Tim_Deegan

Oh I see. I thought you meant their side was down again.

You would think that the couriers had either agreed the price with them or not. If they haven't then they shouldn't say anything at all.

ArmitageShanks

Well their cheap prices seem to have gone as well. The site is marginally improved though.

*waits*

Jakejakejake

You can still book on DPD, click on services.
http://www.directparceldelivery.com/page11.htm

bjaudio

been using ppwexpress recently and collection and booking all been fine til friday, when i got a message back saying their account with dhl had been suspended, and was let down.
Not good.
After an email to them, was assured it was a temporary lack of comms with dhl (maybe they needed to pay their bill??!!), and collections would resume on monday.

Unsure about them now, so may have to revert to Parcel2go

Anyone else get no collections on friday?

Tim_Deegan

bjaudio wrote: »

been using ppwexpress recently and collection and booking all been fine til friday, when i got a message back saying their account with dhl had been suspended, and was let down.
Not good.
After an email to them, was assured it was a temporary lack of comms with dhl (maybe they needed to pay their bill??!!), and collections would resume on monday.

Unsure about them now, so may have to revert to Parcel2go

Anyone else get no collections on friday?

Unfortunately this is a common problem with courier agents, especially when they start a price war with each other. This is also the reason why they often change courier on quite a regular basis.

ArmitageShanks

bjaudio wrote: »

been using ppwexpress recently and collection and booking all been fine til friday, when i got a message back saying their account with dhl had been suspended, and was let down.
Not good.
After an email to them, was assured it was a temporary lack of comms with dhl (maybe they needed to pay their bill??!!), and collections would resume on monday.

Unsure about them now, so may have to revert to Parcel2go

Anyone else get no collections on friday?

Yes, one of the parcels we booked late on friday had the same problem

DECLINED BY DHL

error: contract number 949127* - stopped/terminated (rc)

It had gone 5 by the time I realised so I couldn't phone ppw, so I phoned DHL, account number in hand to ask what the problem was, and they said the account was fine, not on the stop or anything.

Can only assume it was a glitch in the automated system.

Tim_Deegan

ArmitageShanks wrote: »

Yes, one of the parcels we booked late on friday had the same problem

DECLINED BY DHL

error: contract number 949127* - stopped/terminated (rc)

It had gone 5 by the time I realised so I couldn't phone ppw, so I phoned DHL, account number in hand to ask what the problem was, and they said the account was fine, not on the stop or anything.

Can only assume it was a glitch in the automated system.

Or they had paid by then.

They wouldn't go into details about a customers account with you on the phone.

RED*RED*WINE_2

Well well well
I have been away on holiday and I have come back to so many changes in such a short time :mad:
I was tempted to try DPD's European services as they were so reasonably priced but it would seem that DPD are no longer offering a European service.

PPW seem to be having problems so I think I will give them a miss (at least until I know for definite that they are sorted)

I have around 20 parcels to arrange for collection tomorrow (UK to UK) any offers going that I have missed?

bjaudio

giving ppw another chance, 2 parcels just booked, and got the 'dhl approved' email through, fingers crossed for collection tomorrow!. Notice that a few of their options have disappeared from the choice of delivery (no insurance upgrade for instance)

ArmitageShanks

bjaudio wrote: »

giving ppw another chance, 2 parcels just booked, and got the 'dhl approved' email through, fingers crossed for collection tomorrow!. Notice that a few of their options have disappeared from the choice of delivery (no insurance upgrade for instance)

Good news. From that it seems it was possibly over a disagreement with insurance payouts??

We've also just booked a few now and had the same confirmation.