Nationwide FlexDirect £200 switch bonus (Oct 2022)

Ballard

I switched without issue and got the £200 a day or two later. My brother started his switch process a week or two ago and was given a switch date of 1/11. That's today been moved back to 7/11. I personally wouldn't bother complaining but he's in a different financial situation to me so it might be worth his while.

He hasn't lost out financially to this but I'm wondering whether it's worth him making a fuss to see if they give him a little bit for his trouble. Any thoughts?

Joe9090

They are messing me around as well.

Can't get any proper information about my switch date which has already been put back over a week.

Understand they are inundated with switch applications and cannot cope with them!

I have a vital DD going out next week and if they mess it up I will not be very happy!

Deneb

Two of ours have been refused by the donor bank. I only found out just now, having not heard anything and checking in online banking. I think I know why. We are attempting to transfer two sole accounts into two existing NW joint accounts. When I logged in to NW online banking, my wife's account switch progress is showing to me, and vice versa when she logs in. I suspect they have got the names and account numbers on the two donor accounts mixed up, but can't confirm until I speak to them. I have screen prints of our applications, and the details were correct at that time.

B0bbyEwing

Ballard said:

I switched without issue and got the £200 a day or two later. My brother started his switch process a week or two ago and was given a switch date of 1/11. That's today been moved back to 7/11. I personally wouldn't bother complaining but he's in a different financial situation to me so it might be worth his while.

He hasn't lost out financially to this but I'm wondering whether it's worth him making a fuss to see if they give him a little bit for his trouble. Any thoughts?

So it needs to be COMPLETED in October? The start date is irrelevant, it's the finish date that counts?

If so then that's annoying because my completion date is 1/11 also. Looks like I couldn't get the direct debits set up in time.

pfpf

me and OH due switch completes today but nothing happened. then got new switch info tonight for both, one 4/11 and one 7/11. new switch reference numbers.

difference this time is we already got the "We’re pleased to say we’ve received details of your payment arrangements." email. we never got that far with the original switch.

Jami74

B0bbyEwing said:

So it needs to be COMPLETED in October? The start date is irrelevant, it's the finish date that counts?

Where does it say that? There's nothing on the website about an end date, only this:

 We may change, replace or withdraw this offer at any time. If we do this and you’ve already requested a switch, you’ll still be eligible for the offer so long as:
 the switch completes within 60 days of you requesting it, and
 you meet all of the requirements set out in these terms and conditions, and none of the exclusions apply.

Deneb

Deneb said:

Two of ours have been refused by the donor bank. I only found out just now, having not heard anything and checking in online banking.

I spoke to NW Customer Service this morning. They had already resubmitted the rejected switch requests to the donor bank, so my fears were unfounded. I was told that due to the number of switching requests received, some of the banks being asked to switch their accounts to Nationwide are having difficulty processing them within the required timescale and the system defaults to rejecting the application if a reply is not received in the time set out. CS said that NW are having to resubmit requests 2, 3 or more times in some cases before they go through. 

Frozenpines

Seeing a few other people are experiencing similar issues with the switch with Nationwide. I was due to complete my switch on 27/10 but on the day I got a text pushing it back to 04/11. On the live chat today they told me this was because they didn't get a response from my switching bank (Lloyds).
Anyone else with Lloyds or do we think this is Nationwide's issue?  

Deneb

Frozenpines said:

Seeing a few other people are experiencing similar issues with the switch with Nationwide. I was due to complete my switch on 27/10 but on the day I got a text pushing it back to 04/11. On the live chat today they told me this was because they didn't get a response from my switching bank (Lloyds).
Anyone else with Lloyds or do we think this is Nationwide's issue?  

As I was told above, whilst NW are struggling with the sheer demand, it is their incentive and they can (attempt to) resource it at their end. But the number of applications being sent to other banks as a result seems also to be causing those banks problems. It is not just Lloyds, my rejections were with BoS and TSB. I have no personal knowledge of how the account switching service works internally, but as it was explained to me, if the bank receiving the request for account information from Nationwide doesn't respond within 4 days, the switching service results the request as rejected. I was told that NW are resubmitting these failed requests when they occur, which is adding to their workload, but obviously they have no control over other banks or how they may (or may not) choose to adequately resource an unanticipated increase in switching requests that is not of their own making.

From my conversation, I was told it is likely that when the switch date has been pushed back by Nationwide, having to resubmit a request that was not responded to by the receiving bank within the accepted timescale is the probable cause.

Aidanmc

Frozenpines said:

Seeing a few other people are experiencing similar issues with the switch with Nationwide. I was due to complete my switch on 27/10 but on the day I got a text pushing it back to 04/11. On the live chat today they told me this was because they didn't get a response from my switching bank (Lloyds).
Anyone else with Lloyds or do we think this is Nationwide's issue?  

Had the same text from Nationwide, saying switch pushed back to 4/11. I'm also switching from Lloyds