Octopus Home Mini

The_Hawk

badger09 said:

Thanks t0rt0ise
My gas ‘day’ usage was always at least one day behind, appearing some time after 15.00 the following day. I thought my app was up to date but just updated & hey presto, this morning’s use is already there

My Octopus app (Android) auto updated yesterday and today's gas usage is now showing as well. 

MartinT_2

Well I have had an Octopus Home Mini for about 3 months but had no joy in getting it to work. This despite following the simple instructions and going through several full resets after Octopus Support were contacted. After a prolonged period of the Home Mini plugged in and located next to my IHD display with a green light I decided to raise a complaint with Octopus Energy as I had no further replies from Octopus despite numerous emails to them.

Following this I was kept,informed of the complaint as the member of staff engaged directly with the relevant technical team. Despite going through several further resets and confirming details of the device it still didn't work. Then 2 days ago I received an email to say that it should now be working. And it was, a white light on the device despite me not having done any further diagnostics or resets.

So it looks like them may have had to do something on their end either with my account of sent an update to the device. Either way it has now been working fine for the last few days.

Qyburn

Mine is still not working. I left it powered up for a week but with nothing heard back from Octopus I've now unplugged it. Now had a message from Octopus wanting to go through it on the phone, but they've not come back to suggest a time.

tastyhog

Got mine today, setup was easy, the 'live' data started coming through in about 10 minutes of the led going white on it.

I've recently moved on to agile tariff, so was more interested in seeing a price for the current / current days usage, but there doesn't seem to be a price option on the Android app, just a kW view, which is disappointing

masonic

There was a comment to the effect that they were working on feeding in pricing data to these displays. I wouldn't expect anything in the short term.

Qyburn

Mine is still not workings. I had a call from Octopus, he said they could see it had connected to the meter, but he wanted to do "something" at their end while I reset it and went through the setup process. So I guess maybe a mismatch at their end, not linking to my account. Either way its on hold for the moment as the reset process didn't work and he needs something from their developers. 

millie

Mine doesn’t work either had it a few weeks and all I get is refresh. Once it did say it was setting up but after it had been doing it for ages and getting nowhere I pulled the plug out. Now it does not even find the meter. I have emailed them a few days ago, not had an answer yet

nekr0mantik

i filled in the form 2 weeks ago. What is the average wait time for it? up to 6 months?

mmmmikey

nekr0mantik said:

i filled in the form 2 weeks ago. What is the average wait time for it? up to 6 months?

Mine has just arrived - requested it about 2 months ago....

millie

Received a call from Octopus today, went through everything and did a reset even deleted the App and tried again. they have now passed it on to their technical department