GEUK newbie customers - What are you doing?

mexicano54

ppc1 said:

kuratowski said:

nekr0mantik said:

Nope
I got email this morning they working through updating IHD for everyone but will take a while 

My IHD and Bright app are showing the updated tariff today.

My smart meter and IHD has updated overnight for the Electric unit rates, but not for the gas unit rates.  Hopefully they will update my gas rates over the weekend. 

Same for me. The electric has updated but not the gas units.

You can't expect it all to work perfectly, do you At least I got the £66.00!

ppc1

mexicano54 said:

ppc1 said:

kuratowski said:

nekr0mantik said:

Nope
I got email this morning they working through updating IHD for everyone but will take a while 

My IHD and Bright app are showing the updated tariff today.

My smart meter and IHD has updated overnight for the Electric unit rates, but not for the gas unit rates.  Hopefully they will update my gas rates over the weekend. 

Same for me. The electric has updated but not the gas units.

You can't expect it all to work perfectly, do you At least I got the £66.00!

I am very happy to be with GEUK.  They are so much easier to deal with than EDF and I like the accurate monthly billing. 

I had to speak to them at the beginning of the switch and I got through on the phone easily, and all questions were answered.

I will be staying with GEUK for sure. 

mexicano54

ppc1 said:

mexicano54 said:

ppc1 said:

kuratowski said:

nekr0mantik said:

Nope
I got email this morning they working through updating IHD for everyone but will take a while 

My IHD and Bright app are showing the updated tariff today.

My smart meter and IHD has updated overnight for the Electric unit rates, but not for the gas unit rates.  Hopefully they will update my gas rates over the weekend. 

Same for me. The electric has updated but not the gas units.

You can't expect it all to work perfectly, do you At least I got the £66.00!

I am very happy to be with GEUK.  They are so much easier to deal with than EDF and I like the accurate monthly billing. 

I had to speak to them at the beginning of the switch and I got through on the phone easily, and all questions were answered.

I will be staying with GEUK for sure. 

Me three😁👍

The_Green_Hornet

I'm in the interesting position in that I am with GEUK for electricity and EDF for gas. Interesting in that EDF gets so much bad press on the forums here.

My experience with both for billing has been similar in that:

a) On submitting meter reads on 30th September they didn't show on either account until a few days afterwards. EDF first and then GEUK, although GEUK did acknowledge the submission by e-mail where EDF didn't.

b) Both suppliers produced my monthly bill within a week of the meter submission. Again EDF was first followed by GEUK a few days later. Both bills were accurate although I do find the layout of the GEUK bill is better.

I will be staying with both suppliers for now.

BUFF

The_Green_Hornet said:

My experience with both for billing has been similar in that:

a) On submitting meter reads on 30th September they didn't show on either account until a few days afterwards. EDF first and then GEUK, although GEUK did acknowledge the submission by e-mail where EDF didn't.

I have had 3 bills now. For me at least it appears that GEUK run bills on the 5th of the month.

Mike360

I thought we were going to get the £66 reduction starting with the October bill. It seems its the bill date rather than the billing month. In other words, the £66 deducted from the September usage.

EssexHebridean

The_Green_Hornet said:

I'm in the interesting position in that I am with GEUK for electricity and EDF for gas. Interesting in that EDF gets so much bad press on the forums here.

My experience with both for billing has been similar in that:

a) On submitting meter reads on 30th September they didn't show on either account until a few days afterwards. EDF first and then GEUK, although GEUK did acknowledge the submission by e-mail where EDF didn't.

b) Both suppliers produced my monthly bill within a week of the meter submission. Again EDF was first followed by GEUK a few days later. Both bills were accurate although I do find the layout of the GEUK bill is better.

I will be staying with both suppliers for now.

I’m in the same position now - although supposed to be switching the electric to EDF as well. I can unquestionably say I already understand WHY EDF get the bad press they do - frankly I’m starting to wonder whether the saving the switch will make us anything like enough! 

EssexHebridean

Right - decision made here tonight, we have messaged EDF to instruct them to cancel our switch under the cooling off period. They’ve made no attempt to instigate it at all, and have cut me off no fewer than three times today whenI’ve tried to find out what’s going on with it, so I’m taking it that they are being deliberately obstructive. Ofgem have given me there direct number for their consumer feedback department and have advised me to report EDF there, and I’ll be doing that next week. 

My hope is that we’ll be able to make a switch to Octopus next week - and if they will take up we’ll switch the gas there as well. 

Something that may be of interest to other GE customers is that when I called them earlier I was offered the option to switch the tariff with slightly different rates:
SC 39.2p
Day: 41.63p kWh
night: 22.21p kWh
For us it still doesn’t work out competitive, but for others it may do. Those rates apply to the Eastern Area, for information.

EssexHebridean

Dual fuel switch to Octopus arranged - should go through this week. 

mexicano54

Yesterday my IHD completely lost the electricity costs and tariff rates and left only the gas costs with the old unit rates. 

I phoned GEUK this morning and they said that they are trying to fix the gas tariff and that’s why the electricity has disappeared and to phone them in a week if it hasn’t corrected.