E.On Next Online v18 - should I fix like MSE suggests?

RG2015

elsien said:

How are you folks all managing to speak to Eon on the phone ? Is there a better time? Parent has a faulty smart meter, so no idea how much has she’s used this year and says she can’t get through after holding for hours. 

I suspect a touch of hyperbole, but even so she’s struggling. 

Is there no reading at all on the meter?

Alnat1

Do you mean the actual smart meter (in a cupboard or outside wall) or do you mean the IHD (in home display)

If it's only the IHD it will not affect how the actual meter works and Eon are unlikely to replace it.

GhibliFan

elsien said:

How are you folks all managing to speak to Eon on the phone ? Is there a better time? Parent has a faulty smart meter, so no idea how much has she’s used this year and says she can’t get through after holding for hours. 

I suspect a touch of hyperbole, but even so she’s struggling. 

I gave up waiting for them to answer phone at 45 minutes and used Whatsapp in the end. Takes them an hour or two to respond to that but at least you have something in writing!  

elsien

Alnat1 said:

Do you mean the actual smart meter (in a cupboard or outside wall) or do you mean the IHD (in home display)

If it's only the IHD it will not affect how the actual meter works and Eon are unlikely to replace it.

I'm aware of the difference, thanks. The meter itself is completely blank - have followed the online instructions to try to troubleshoot no avail. The IHD is showing a reading but usage seems to be less than half of what it was the same time last year as far as we can tell so I don't think it's correct.
Unfortunately although parent had noticed her bills were only for electric and not for gas,  she'd not told me or done anything about it. It was only when I went onto her online account (which she didn't realise she'd got, despite having an online tariff) that we saw the message that the meter wasn't sending readings and the statements show that all her gas bills since January have been estimates.  She is fully compos mentis, but was basically doing her best ostrich impression about the whole thing. 
Emailed them about it on Wednesday but no reply as yet. 

Maverick1103

So I called up to request that they push back my start date of the V18 tariff and was advised they cannot do that because I'm moving from a variable tariff and it will start tomorrow, this was also confirmed by a manager not long after 2 calls with different advisers. How are people managing to defer the start date?

propertyhunter

Maverick1103 said:

So I called up to request that they push back my start date of the V18 tariff and was advised they cannot do that because I'm moving from a variable tariff and it will start tomorrow, this was also confirmed by a manager not long after 2 calls with different advisers. How are people managing to defer the start date?

This is what they said to me - I became the new house owner and was unable to defer the start date.

Maverick1103

propertyhunter said:

Maverick1103 said:

So I called up to request that they push back my start date of the V18 tariff and was advised they cannot do that because I'm moving from a variable tariff and it will start tomorrow, this was also confirmed by a manager not long after 2 calls with different advisers. How are people managing to defer the start date?

This is what they said to me - I became the new house owner and was unable to defer the start date.

I was planning on calling back again tomorrow but after the manager called me back I can't see how other managers deferred theirs.

The manager was quite open and honest with me though and advised he was going to switch his own plan to the V18 as he believes it's going to be worthwhile and had no more insight than what we already know.

elsien

Reply from Eon suggesting parent sends in a manual reading. No explanation as to how to do that on a completely blank meter. Then ended with “sending you positive vibes.” 

Seriously? Positive vibes are not the first things that come to mind with utility companies at the moment. 

Innocent

Maverick1103 said:

So I called up to request that they push back my start date of the V18 tariff and was advised they cannot do that because I'm moving from a variable tariff and it will start tomorrow, this was also confirmed by a manager not long after 2 calls with different advisers. How are people managing to defer the start date?

So I accepted the switch online and then called Eon. I said I wanted to switch on the 1st October and that other people online had done so. He said no and double checked with manager who also said no. The fix had to start that day. I sent a message through Messenger and was told that the start date just had to be within 45 days of the acceptance date. So they moved it to the 20th Sept no problem.

Maverick1103

Innocent said:

Maverick1103 said:

So I called up to request that they push back my start date of the V18 tariff and was advised they cannot do that because I'm moving from a variable tariff and it will start tomorrow, this was also confirmed by a manager not long after 2 calls with different advisers. How are people managing to defer the start date?

So I accepted the switch online and then called Eon. I said I wanted to switch on the 1st October and that other people online had done so. He said no and double checked with manager who also said no. The fix had to start that day. I sent a message through Messenger and was told that the start date just had to be within 45 days of the acceptance date. So they moved it to the 20th Sept no problem.

Through messenger? From their website or is that their WhatsApp messenger service?

 Did you move from the flex tariff or from another fixed tariff?