Spring Parking & DCBL LEGAL - I won in court!!!

Coupon-mad

No it should have recorded the fact you defended.  They overlooked your defence!

Pat_Burger

Such a shambles, the fact this happens in so unacceptable!

Le_Kirk

Pat_Burger said:

I presume MCOL should of have said DQ questionnaire sent etc?

Bit early for that as they haven't yet recorded your defence being received.

Pat_Burger

Le_Kirk said:

Pat_Burger said:

I presume MCOL should of have said DQ questionnaire sent etc?

Bit early for that as they haven't yet recorded your defence being received.

Good point! I think I sent that with a less then clear head. I was and am stillseething!

Pat_Burger

Well I've emailed the CCBC on CCBC@justice.gov.uk and got an auto response back.

Got an auto response back from ccbcaq@justice.gov.uk. I had to put literally just my case number in the heading to get this back

Also complained to the HMCTS and got a reference number too from them (This was really easy to do and you just use the .gov website. so simple!

Will call tomorrow after I finish work

Pat_Burger

Quick small update, someone has got back to me from CCBC complaints (ccmccandccbc-complaints@justice.gov.uk) asking for me to forward the original defence email to them to be looked at (As annoyingly which I didn't notice, my screenshot from my phone I sent for the complaint did not show the defence attached) But to clarify it defiantly was attached when sent 2nd of Jan. 

So at least they seem "fairly" quick at getting back regarding complaints

Pat_Burger

I received the following this evening:

Hi XXXXXX, thank you for providing the evidence. I can clearly see you sent your response and I am very sorry this was not processed.

I can confirm the Judgment will be set aside and your defence processed.

The next stage will be for the claimants to inform the Court if they wish to proceed with the case. If they do then Direction questionnaires will be sent to you to complete, again there will be a deadline for you to return to the Court.

Again I am very sorry for the inconvenience and frustration this has caused you XXXXX

and now back to the waiting game to see what DCBL say. I bet they are gutted

Pat_Burger

Good to see the courts taking responsibility for this, and actually resolved very quickly! Have received the notice in post that the judgement was set aside etc. Already received the N100 form from DCBL Legal so on we go!

Coupon-mad

Pat_Burger said:

Good to see the courts taking responsibility for this, and actually resolved very quickly! Have received the notice in post that the judgement was set aside etc. Already received the N100 form from DCBL Legal so on we go!

Very good.

Terrible that they are so bad the CNBC are letting consumers down then paying off those who realise they can/should complain.

Le_Kirk

Good for you - but surely it would be cheaper for CNBC to fix the problem rather then keep paying out compo