We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Kroo bank discussion
Options
Comments
-
I wonder whether the issue is with Android? Anecdotally it appears to be the case and my experience so far with an iPhone 14 has been flawless.0
-
I have a OnePlus android & not having any problems with the App
1 -
masonic said:It was just the application process where I experienced issues. The app has been fine thereafter.0
-
Had no problem registering for an account. When I tried to log on today to pay money in I have a message saying they cannot offer me an account. Looks like my money will be going elsewhere.
1 -
Tried to pull money in from Starling - - no can do, Starling aren't listed as a supported bank. That's probably a Starling issue.
So I had to set up a new payee in Starling for my Kroo account. Starling recognises the Kroo sort code but couldn't find my account, even though I am 100% sure I used the correct name etc. No idea whether this is a Kroo or a Starling problem but not the end of the world.
So I did it the old-fashioned way: sent a small test payment. Receipt msg from Kroo arrived instantly. I then sent the remainder of the money I wanted to shift to Kroo, a 3-figure sum only. Got the receipt confirmation msg instantly again. Happy1 -
Band7 said:So I had to set up a new payee in Starling for my Kroo account. Starling recognises the Kroo sort code but couldn't find my account, even though I am 100% sure I used the correct name etc. No idea whether this is a Kroo or a Starling problem but not the end of the world.
So I did it the old-fashioned way: sent a small test payment. Receipt msg from Kroo arrived instantly. I then sent the remainder of the money I wanted to shift to Kroo, a 3-figure sum only. Got the receipt confirmation msg instantly again. Happy0 -
Kroo doesn't (yet) support Confirmation of Payee. From their "help" articles
Why do I see a message saying my Kroo account details can’t be checked?
You may see a message stating your Kroo account details can’t be checked when transferring money, this is because of a service called Confirmation of Payee (CoP).
CoP will make it easier to check account and reference details when you transfer money or set up a standing order - this helps ensure payments aren’t sent to the wrong account by mistake.
When will Kroo offer Confirmation of Payee?
We’re working hard to implement this shortly - we'll keep you updated and let you know as soon as this is available.
2 -
Band7 said:Tried to pull money in from Starling - - no can do, Starling aren't listed as a supported bank. That's probably a Starling issue.
So I had to set up a new payee in Starling for my Kroo account. Starling recognises the Kroo sort code but couldn't find my account, even though I am 100% sure I used the correct name etc. No idea whether this is a Kroo or a Starling problem but not the end of the world.
So I did it the old-fashioned way: sent a small test payment. Receipt msg from Kroo arrived instantly. I then sent the remainder of the money I wanted to shift to Kroo, a 3-figure sum only. Got the receipt confirmation msg instantly again. Happy
I think Starling have claimed their's is more advanced and more secure0 -
Signed up on Sunday.
Procedure was a a bit slow as others have coommented upon.
Didn't like my driving license so eventually used passport for ID.
Debit card arrived in the post this morning.0 -
Lack of Confirmation of Payee (CoP) is a pain. I just spent ages on phone to Santander to transfer over a large sum, despite having made a small test sum earlier. Kroo app then wants to 'review' the incoming payment before its visible to me. Kroo app isn't as intuitive as say Chase, e.g I cant easily re-find the message which say they want to review payment.1
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards