Potentially lethal failure

diystarter7

Ebe_Scrooge said:

diystarter7 said:

I'm glad you are going to a solicitor and I hope you get the compensation you deserve

Compensation for what, exactly?  Sure, it must have been pretty scary, but has she suffered any financial loss?

Reject the car, get the money back, end of story.

Who is accountable the fear of God put into this OP, OH? It should not happen o a brand new car.

richgl1953

It’s more a question of what might have happened, a multi car pileup on the M1 in the overtaking lane, where the smart motorway has no hard shoulder. The manufacturer doesn’t know what caused it, so a possible recall needed.

photome

richgl1953 said:

It’s more a question of what might have happened, a multi car pileup on the M1 in the overtaking lane, where the smart motorway has no hard shoulder. The manufacturer doesn’t know what caused it, so a possible recall needed.

But it didn’t happen.

if it’s a one off the manufacturer won’t recall

have you rejected the car ?

If you have ,take the refund and move on…no harm in naming the model etc either, you may even find someone has had the same problem

The_Fat_Controller

@richgl1953 have you or have you not rejected the car ?

You said in your first post that you HAD.

Grumpy_chap

The OP needs to follow the resolution process via the manufacturer / dealer or, if that is not acceptable to them follow the rejection process as provided for under consumer rights.  In the current times with cars in short supply, the dealer can likely sell that car (assuming it is all OK) at list price based on immediate availability so the resistance to a rejection could (should) be less than would normally be faced.

It seems far too premature to be going into considerations of solicitors and legal action.  I totally understand the situation was frightening at the time, but engaging solicitors will only see money flowing away faster than sweet sands trickling through your fingers on the beach.

Aylesbury_Duck

richgl1953 said:

It’s more a question of what might have happened, a multi car pileup on the M1 in the overtaking lane, where the smart motorway has no hard shoulder. The manufacturer doesn’t know what caused it, so a possible recall needed.

How much are you after?

DB1904

diystarter7 said:

Ebe_Scrooge said:

diystarter7 said:

I'm glad you are going to a solicitor and I hope you get the compensation you deserve

Compensation for what, exactly?  Sure, it must have been pretty scary, but has she suffered any financial loss?

Reject the car, get the money back, end of story.

Who is accountable the fear of God put into this OP, OH? It should not happen o a brand new car.

And that's work how much?

Unless the steering lock came on, or the car suddenly locked up coming to an abrupt haunt. It's not going to be much different to a mechanical engine failure.

Being in the outside lane over taking I'm sure she could have got across since the other vehicles on the inside lane must have been travelling less than 70.

Or are you going to suggest all manufactures are from now on responsible because we have now done away with the hard shoulder?

user1977

The OP isn't going to get compensation for their wife not being killed, in the same way that I can't claim compensation from someone who nearly runs me over.

ontheroad1970

diystarter7 said:

Ebe_Scrooge said:

diystarter7 said:

I'm glad you are going to a solicitor and I hope you get the compensation you deserve

Compensation for what, exactly?  Sure, it must have been pretty scary, but has she suffered any financial loss?

Reject the car, get the money back, end of story.

Who is accountable the fear of God put into this OP, OH? It should not happen o a brand new car.

As sweet as it might seem to be able to do what the Americans do, you cannot sue for emotional distress in the UK.  

Aretnap

ontheroad1970 said:

diystarter7 said:

Ebe_Scrooge said:

diystarter7 said:

I'm glad you are going to a solicitor and I hope you get the compensation you deserve

Compensation for what, exactly?  Sure, it must have been pretty scary, but has she suffered any financial loss?

Reject the car, get the money back, end of story.

Who is accountable the fear of God put into this OP, OH? It should not happen o a brand new car.

As sweet as it might seem to be able to do what the Americans do, you cannot sue for emotional distress in the UK.  

That depends on what you mean by emotional distress. If an incident causes a diagnoseable mental illness such as anxiety or PTSD you can claim damages for a mental injury just as you could if you had been caused a physical injury. However merely being a bit frightened, worried or nervous after a (near) accident is not going to be something you can claim compensation for.