Givenergy woes

Options
1356789

Comments

  • Mikeyboy01443
    Mikeyboy01443 Posts: 207 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    Options
    I hope you get sorted soon - if this happened to me i would be going mental by now... i think it's for your installer to resolve...
    Problem is they are all too busy doing installs to bother with aftercare!
    I would just want to rip it all out! How frustrating 
  • Alnat1
    Alnat1 Posts: 3,317 Forumite
    First Anniversary First Post Name Dropper
    Options
    Does your installer have reviews anywhere? Could you perhaps add your not so positive review and see if that gives them a nudge to get the matter sorted.
    Barnsley, South Yorkshire
    Solar PV 5.25kWp SW facing (14 x 375 Longi) Lux 3.6kw hybrid inverter and 4.8kw Pylontech battery storage installed March 22
    Octopus Agile/Fixed Outgoing and Tracker gas
  • ispookie666
    ispookie666 Posts: 1,180 Forumite
    First Post First Anniversary Name Dropper Combo Breaker
    edited 21 June 2022 at 11:12PM
    Options
    They have upwards of 20 positive reviews. 
    I have formally sent a complaint to the company, citing the installed product is not working as described and need replacing with a working unit. Have stated, this has been brought to their attention within 30 days of installation. 

    Will wait a few more days, then a second reminder.  

    Any suggestions, what to do next - which intermediary or obudsman to contact?
    “Don't raise your voice, improve your argument." - Desmond Tutu

    System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
    System 2 - 20 x 330W Jinko Panels + Enphase IQ7+ microinverters (Jan 2022) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump
  • 2nd_time_buyer
    2nd_time_buyer Posts: 776 Forumite
    First Post Name Dropper First Anniversary Combo Breaker
    Options
    ispookie666 said:
    They have upwards of 20 positive reviews. 
    I have formally sent a complaint to the company, citing the installed product is not working as described and need replacing with a working unit. Have stated, this has been brought to their attention within 30 days of installation. 

    Will wait a few more days, then a second reminder.  

    Any suggestions, what to do next - which intermediary or obudsman to contact?
    I don't suppose you paid on credit card? If so you may be covered by their 90 day warranty.
  • ispookie666
    ispookie666 Posts: 1,180 Forumite
    First Post First Anniversary Name Dropper Combo Breaker
    Options
    Unfortunately no. 
    I'm going to start drawing up a battle plan 
    “Don't raise your voice, improve your argument." - Desmond Tutu

    System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
    System 2 - 20 x 330W Jinko Panels + Enphase IQ7+ microinverters (Jan 2022) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump
  • 2nd_time_buyer
    2nd_time_buyer Posts: 776 Forumite
    First Post Name Dropper First Anniversary Combo Breaker
    edited 22 June 2022 at 2:45PM
    Options
    ispookie666 said:
    Unfortunately no. 
    I'm going to start drawing up a battle plan 
    Good luck. In recent times I have had much better service when I have threatened to leave a bad review on social media for companies. Or more positively - promised to leave a good review.  

    I guess the only small positive is that at least it is not a hybrid inverter and you still have your solar.
  • ispookie666
    ispookie666 Posts: 1,180 Forumite
    First Post First Anniversary Name Dropper Combo Breaker
    Options
    One thing, if anyone is considering Givenergy - please think twice. 
    I have found out that, there are few people with similar problems with the batteries and Givenergy has been very very quiet. 
    “Don't raise your voice, improve your argument." - Desmond Tutu

    System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
    System 2 - 20 x 330W Jinko Panels + Enphase IQ7+ microinverters (Jan 2022) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump
  • ispookie666
    ispookie666 Posts: 1,180 Forumite
    First Post First Anniversary Name Dropper Combo Breaker
    edited 25 June 2022 at 8:23AM
    Options
    Utter nutters Givenergy... 
    I called them yest to see what on earth was going on.  This is what they said
    " we are aware of your problem (for the last two weeks) but we want the installer to call us when on-site".
     When I mentioned this was done, in the form of email communication and the installer has provided all necessary documentations (site is a mobile blackhole!)

     the response from Givenergy  "we need the installer to call us from on site" 

    What the absolute waste of a company, either they don't care or they are inundated with system failures. Which ever it is, does not look great. 

    My only other experience for solar has been with Enphase a few years ago, what a world of difference. 

    I'm reluctant to blame the installer,.as they have done what was needed and the solar panel side has been working without a problem. 

    Dealing with Product failures is what separates good companies from bad ones! 
    “Don't raise your voice, improve your argument." - Desmond Tutu

    System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
    System 2 - 20 x 330W Jinko Panels + Enphase IQ7+ microinverters (Jan 2022) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump
  • Mikeyboy01443
    Mikeyboy01443 Posts: 207 Forumite
    Name Dropper First Post First Anniversary Combo Breaker
    Options
    Sounds bad, but it might be they are just going to say to him try XYZ and if all do nothing then may just send a replacement then... 
    Do they even have stock for replacement??
    It does sound like you are talking to a robot! 
  • ispookie666
    ispookie666 Posts: 1,180 Forumite
    First Post First Anniversary Name Dropper Combo Breaker
    Options
    Wonder if they were trying to push this beyond 30days of install. Their FB forum is full of problems, likely people complain when there are problems!
     I wish I had the energy to take them to the cleaners... 
    “Don't raise your voice, improve your argument." - Desmond Tutu

    System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
    System 2 - 20 x 330W Jinko Panels + Enphase IQ7+ microinverters (Jan 2022) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump
★ ★ ★ Meet your Ambassadors

Categories

  • All Categories
  • 343.6K Banking & Borrowing
  • 250.2K Reduce Debt & Boost Income
  • 449.9K Spending & Discounts
  • 235.8K Work, Benefits & Business
  • 608.8K Mortgages, Homes & Bills
  • 173.3K Life & Family
  • 248.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards