Adidas threatening letter

Alderbank

user1977 said:

Manxman_in_exile said:

But if it's not clear how or when the returned goods "got lost", what constitutes evidence that the consumer sent those goods back?  Is just a certificate of posting sufficient?

I was going to point out that it's not clear from the letter that Adidas are claiming no parcel has been received by them, but the dispute may be whether it contained the relevant items.

Good point. The letter from DWF actually says 'Our client confirms that whilst the refunds were processed, they have not had the original order items returned.'

I can understand why they are taking legal action.

custardy

smartypants1902 said:

No, no post office receipt I am afraid. 

We are not concerned though as we have a confirmation or receipt email from adidas. I suspect it’s an error.

I would focus on trying to get a tracking number to tie this up.
IME Adidas use RM Tracked so you should have tracking details if you get the tracking number.
Just makes it easier to say delivered on X day and X time.
IIRC Adidas use RMs returns warehouse at the NDC which is a massive operation.

Ath_Wat

custardy said:

smartypants1902 said:

No, no post office receipt I am afraid. 

We are not concerned though as we have a confirmation or receipt email from adidas. I suspect it’s an error.

I would focus on trying to get a tracking number to tie this up.
IME Adidas use RM Tracked so you should have tracking details if you get the tracking number.
Just makes it easier to say delivered on X day and X time.
IIRC Adidas use RMs returns warehouse at the NDC which is a massive operation.

That's not going to help though as they say they have received a parcel, just the trainers were not in it.

It does seem extremely unlikely they have gone straight to this point with no previous correspondence.

Grumpy_chap

Ath_Wat said:

custardy said:

smartypants1902 said:

No, no post office receipt I am afraid. 

We are not concerned though as we have a confirmation or receipt email from adidas. I suspect it’s an error.

I would focus on trying to get a tracking number to tie this up.
IME Adidas use RM Tracked so you should have tracking details if you get the tracking number.
Just makes it easier to say delivered on X day and X time.
IIRC Adidas use RMs returns warehouse at the NDC which is a massive operation.

That's not going to help though as they say they have received a parcel, just the trainers were not in it.

It does seem extremely unlikely they have gone straight to this point with no previous correspondence.

Was it just a pair of trainers?
Not clear whether the £1200 is the value of goods or also includes charges associated with the debt collection

user1977

Grumpy_chap said:

Ath_Wat said:

custardy said:

smartypants1902 said:

No, no post office receipt I am afraid. 

We are not concerned though as we have a confirmation or receipt email from adidas. I suspect it’s an error.

I would focus on trying to get a tracking number to tie this up.
IME Adidas use RM Tracked so you should have tracking details if you get the tracking number.
Just makes it easier to say delivered on X day and X time.
IIRC Adidas use RMs returns warehouse at the NDC which is a massive operation.

That's not going to help though as they say they have received a parcel, just the trainers were not in it.

It does seem extremely unlikely they have gone straight to this point with no previous correspondence.

Was it just a pair of trainers?
Not clear whether the £1200 is the value of goods or also includes charges associated with the debt collection

The letter states it's "the total refund value for the items not returned". I don't see how they could bung on any additional costs before going to court.

prowla

Make sure you have saved a screendump of the tracking information showing that the item was delivered.

sheramber

prowla said:

Make sure you have saved a screendump of the tracking information showing that the item was delivered.

They are not disputing thwt a return was received.It appears the problem is what was in the parcel that was returned.

MattMattMattUK

To the OP, do you know what was actually in the package you returned, does the size and weight reflect what you think should have been in there?

Grumpy_chap

user1977 said:

Grumpy_chap said:

Ath_Wat said:

custardy said:

smartypants1902 said:

No, no post office receipt I am afraid. 

We are not concerned though as we have a confirmation or receipt email from adidas. I suspect it’s an error.

I would focus on trying to get a tracking number to tie this up.
IME Adidas use RM Tracked so you should have tracking details if you get the tracking number.
Just makes it easier to say delivered on X day and X time.
IIRC Adidas use RMs returns warehouse at the NDC which is a massive operation.

That's not going to help though as they say they have received a parcel, just the trainers were not in it.

It does seem extremely unlikely they have gone straight to this point with no previous correspondence.

Was it just a pair of trainers?
Not clear whether the £1200 is the value of goods or also includes charges associated with the debt collection

The letter states it's "the total refund value for the items not returned". I don't see how they could bung on any additional costs before going to court.

So, not just a pair of trainers.

OP - what was originally purchased and what was returned?

Was it a partial return?

smartypants1902

It’s all sorted. Sent out by error