PCN for double dipping without stopping

Chilts

1505grandad said:

I see that members have suggested to OP several times that a complaint to DVLA is made, which does not appear to have been confirmed. Perhaps the MP can also write to the DVLA as well as the ppc?.

Complaint to DVLA is now done. 

Chilts

Had a reply from DVLA today, they’ve said that they’ve been advised by EPS that their ANPR log has been checked. 

Pointless to complain then because the parking company can just say “yes, we’ve checked”. 

Fruitcake

Now complain to the ICO about the your release (sale) of personal data by the DVLA.

As for the complaint to your MP, point out that this is exactly why the UK Government prohibits the use of ANPR scameras in council and local authority car parks. It is not fit for use because it does not record parking time, only time on site, and the software used is open to abuse because it deliberately pairs first entry with second exit data, then discards everything in between. 
To me this is no different to when UKPC doctored time stamps on their photo "evidence" to make it look like motorists had parked for longer than they really had.

Coupon-mad

Yep and you can back up your statement that this is a known flaw of ANPR (to default to first in, last out images in a 24 hour period) by linking to the BPA article on ANPR, which warns against exactly that and says human checks must be carried out BEFORE getting DVLA data. They won't have done.

It doesn't matter that EPS are IPC not BPA; you are only using the article to back up your point.

Chilts

Thanks both, I’d already attached both the ipc and BPA articles along with one from gov. 

I have now added the section about the government not permitting the use of anpr, thanks.

Le_Kirk

Chilts said:

Had a reply from DVLA today, they’ve said that they’ve been advised by EPS that their ANPR log has been checked. 

Pointless to complain then because the parking company can just say “yes, we’ve checked”. 

Checked for what and with what outcome?  Anybody can say something has been checked!

Chilts

Le_Kirk said:

Chilts said:

Had a reply from DVLA today, they’ve said that they’ve been advised by EPS that their ANPR log has been checked. 

Pointless to complain then because the parking company can just say “yes, we’ve checked”. 

Checked for what and with what outcome?  Anybody can say something has been checked!

“  I have had sight of their evidence to show that they had reasonable cause to make this request. I have also been advised by Euro Parking Services Ltd, that their ANPR log has been checked and this vehicle has had one entry and one exit on 24th March 2022 and there was no return visit.”

Part of the reply from the DVLA, just so pointless. 

1505grandad

"The only proof I have is a written witness statement that says that I was elsewhere at 21:00 in that vehicle."

If you included the above in complaint to DVLA they are, at best, preferring to take the word of a ppc whose industry elicited numerous unsavoury comments made by the MPs in Parliament - over that of a member of the public who can produce evidence.

At worst they are calling you an out-and-out liar. 

I would not take that lying (sic) down

Chilts

Update - The parking company are still trying to get me to pay. They’ve replied to the MP. He is willing to reply to them once I’ve gathered my thoughts. 

They are claiming that their system is working fine and that my claim of double-dipping is a “common reason used by many motorists”. 

I’m sick to death of worrying about this. 

Trainerman

Chilts said:

Update - The parking company are still trying to get me to pay. They’ve replied to the MP. He is willing to reply to them once I’ve gathered my thoughts. 

They are claiming that their system is working fine and that my claim of double-dipping is a “common reason used by many motorists”. 

I’m sick to death of worrying about this. 

Don't be. I have not read back on the thread, but if it is really double dipping there is plenty of evidence to support you. Google some  articles about it. I think there may have been something from the BPA about it too. Remember, the PPC and their roboclaim debt chasers thrive on fear. They will tell you any old rubbish to make you think that you have not got a chance. Yes, they actually use untruths and twisted statistics !! Shock horror !

With the help of this Forum you really could win, but you have to stand firm first.

Edited to add-- The BPA code of practice will help you to a degree, as it refers to problems with two visits being counted as one