Chase 1.5% Easy Access

coyrls

billyboy said:

Just called Chase support to check why I could not download app as device not compatible message received. I was told most Motorola phones are NON compatible. Ones that were are iphones and Samsung. If anyone is going to buy a phone simply for this account you can ring Chase support and they will tell you if phone will be OK.

I have the app running on a Motorola Moto g8 plus, with no problems.

moneysaver8

keep getting the message:
Your photo didn't come though
Please check your connection and try again.

I have tried with both driving licence and passport with the same results.
The error message is meaningless, I don't know if it is the passport/licence photo that is at fault or the selfie but it asks you to do both again.
I have tried with blinds shut and lights on but same problem.

k_man

masonic said:

dwforum said:

masonic said:

They would also need physical access to your device and the ability to unlock it. 

Well you'd think so wouldn't you?  Unfortunately not.

I tried installing the Chase App on a completely different device (tablet, not phone) and "signing in" to my account.  The user ID is effectively your telephone number, so is available to all and sundry.  Again all you need is the passcode to get in.  Further, it also serves the culprit with the convenience of locking the genuine user out of the app on their phone, because it only allows one device at once to be signed in to the account.

There's a single point of failure on security (the passcode) underlying all this.  That's the failure, and that's why I'll be sticking with systems which use multiple levels of security to make it harder for the bad guys.

Then that is worrying indeed - if someone can register the app on a new device without anything other than passcode. They should be using one-time SMS or push notification to existing device at least. I suggest you report this to them. I'll dust off one of my old devices and see if I can load the app on it and if so will do likewise.

Just tested this and after the phone number and passcode are entered, an SMS is sent to that phone number.

So security is 2 factor, or as close to 2 factor as SMS can be. Similar to most bank apps.

Unless @dwforum you can bypass the SMS verification step?

janusdesign

just going through the app, I find that there are no daily card spend limits - you would need to contact Support to set a limit.

is that usual? I know I can set contactless limits with Starling and other banks.

moneysaver8

keep getting the message:
Your photo didn't come though
Please check your connection and try again.

Ok, I have got through to the helpdesk and they said it is a problem at their side.
They have had lot of people ringing up to say the same thing, that their photo is not being uploaded.
She said just to leave it for a while as they are working on it as a high priority.
You should get a text from them at some point to confirm whether they have got the photo or not.
I suspect it is because so many people are trying to join so I'll give it some time and see.

Yellowman

Chase UK has confirmed by telephone that the minimum Android requirement for the app is actually version 8.1, not 8.0 as stated on the app.

My Samsung A5 (2017) cannot be updated from 8.0.

masonic

k_man said:

masonic said:

dwforum said:

masonic said:

They would also need physical access to your device and the ability to unlock it. 

Well you'd think so wouldn't you?  Unfortunately not.

I tried installing the Chase App on a completely different device (tablet, not phone) and "signing in" to my account.  The user ID is effectively your telephone number, so is available to all and sundry.  Again all you need is the passcode to get in.  Further, it also serves the culprit with the convenience of locking the genuine user out of the app on their phone, because it only allows one device at once to be signed in to the account.

There's a single point of failure on security (the passcode) underlying all this.  That's the failure, and that's why I'll be sticking with systems which use multiple levels of security to make it harder for the bad guys.

Then that is worrying indeed - if someone can register the app on a new device without anything other than passcode. They should be using one-time SMS or push notification to existing device at least. I suggest you report this to them. I'll dust off one of my old devices and see if I can load the app on it and if so will do likewise.

Just tested this and after the phone number and passcode are entered, an SMS is sent to that phone number.

So security is 2 factor, or as close to 2 factor as SMS can be. Similar to most bank apps.

Unless @dwforum you can bypass the SMS verification step?

I'm getting the same. Not only that, but if you login on the new device, it deregisters the original one. I'm currently struggling to change back!

k_man

masonic said:

k_man said:

masonic said:

dwforum said:

masonic said:

They would also need physical access to your device and the ability to unlock it. 

Well you'd think so wouldn't you?  Unfortunately not.

I tried installing the Chase App on a completely different device (tablet, not phone) and "signing in" to my account.  The user ID is effectively your telephone number, so is available to all and sundry.  Again all you need is the passcode to get in.  Further, it also serves the culprit with the convenience of locking the genuine user out of the app on their phone, because it only allows one device at once to be signed in to the account.

There's a single point of failure on security (the passcode) underlying all this.  That's the failure, and that's why I'll be sticking with systems which use multiple levels of security to make it harder for the bad guys.

Then that is worrying indeed - if someone can register the app on a new device without anything other than passcode. They should be using one-time SMS or push notification to existing device at least. I suggest you report this to them. I'll dust off one of my old devices and see if I can load the app on it and if so will do likewise.

Just tested this and after the phone number and passcode are entered, an SMS is sent to that phone number.

So security is 2 factor, or as close to 2 factor as SMS can be. Similar to most bank apps.

Unless @dwforum you can bypass the SMS verification step?

I'm getting the same. Not only that, but if you login on the new device, it deregisters the original one. I'm currently struggling to change back!

Forgot to add that bit ( I didn't complete the activation on the 2nd device).
But had to do that when I tested last time.
https://forums.moneysavingexpert.com/discussion/comment/79090732#Comment_79090732

inspectorperez

coyrls said:

billyboy said:

Just called Chase support to check why I could not download app as device not compatible message received. I was told most Motorola phones are NON compatible. Ones that were are iphones and Samsung. If anyone is going to buy a phone simply for this account you can ring Chase support and they will tell you if phone will be OK.

I have the app running on a Motorola Moto g8 plus, with no problems.

Running on Motorola G30, again no problems whatsoever.

ericlered7

moneysaver8 said:

I keep getting the message:
Your photo didn't come though
Please check your connection and try again.
Is this because they are getting so many requests maybe?

Same here.