Telecom Plus Discussion Area

petergow

I can not comment on other Distributors but my customers use me as the 1st point of contact with a problem / question , obviously some problems / questions I can solve some I cant , Personally if I phone a Company I would prefer to know how long approx I would have to wait on the phone so I can decide to call back when its less busier rather than hang on for ages and be none the wiser , regarding waiting 4 days for a reply , no excuses but again my preference is allways to talk to a human voice .

pricefighter

I have found it better to call direct as my distributor is unable to answer the questions i have raised,so i might as well deal direct.
Yes it is useful to know their is a long q ahead of you.But why is their such a long time to answer.I just tried ringing and it told me that their was at least a 7 minute delay.When i complained about it before they told me they were trying to get it down to a minute,and they had taken lots of new staff on.After all its not as if they provide you with a freecall access number.

I have now been waiting for a reply to another E-Mail 6 working days.

petergow

Assuming your questions are not regarding money ( your bill ) on your account , can I answer them ? , with 8 years experience I can answer most questions . you must be very unlucky when you call them or phone at extremely busy times as their calls are normally answered much quicker than 7 minutes . I have just signed up a customer this morning who had their query answered by head office within a minute , when she called her current provider to ask a question she gave up after being on hold for 15 minutes - again I still think its better to know how long you have to wait in advance , as I said earlier i will not defend their e-mail system , for me I wish an answer the same day and call back when they are less busy so I choose not to e-mail , thats my choice

pricefighter

Peter.Thanks for the offer, but it is about me being overcharged by them.Its a simple issue but they dont seem to be able to get their heads around it.I have decided to take all my utility business elsewhere because of this and other errors.

petergow

All I can do is thank you for being a customer , sorry to hear of your bad experiences , If they had a chance to sort out your problem and couldnt forwhat ever reason , then I can not blame you for changing suppliers . Best wishes & hope you do not encounter the same problem/s with your new suplier .

firestorm333rd

Re AJH need to defend this company he represents.
A relative of mine has recently joined Utility Warehouse as a representative. I have listened to his pitch and I immediately looked to the internet to see if anything jumped out at me. SCAM was the word.

If the company was that good you would not need to be on here defending it, it's service would speak for itself.

I don't see senior Executives from BT, British Gas, Eon, on forums defending there product or service.

I immediately don't trust you because of your actions.

Edinburghlass_2

You've bumped up and old thread, try the UW thread here...

http://forums.moneysavingexpert.com/showthread.html?t=387161&page=102