Nationwide refused to give me £125 for switching

EssexHebridean

Honestly Emma - if someone has read the whole item, and actually thought through the process, I can't see anything particularly ambiguous in it - not least because the alternative to the situation that is actually the case is just completely illogical. The fact that the OP has cherry picked just one section of the item to make their complaint suggests to me that this is most likely what they did when they decided to attempt to get the bonus too. Easy done, but not likely to get the required results.  (And I'm still mystified why it didn't simply fail when they entered the sort code and account number from the Nationwide account into the online form!) 

emmajones1976

I didnt cherry pick one thing and it confused me. No doubt it will confuse others.

Daliah

emmajones1976 said:

I didnt cherry pick one thing and it confused me. No doubt it will confuse others.

You did pick just a couple of sentences at random and ignored the others, which very, very clearly said you need to switch a non-Nationwide account to get the bonus. As has already been pointed out earlier by @EssexHebridean , you have simply ignored the rest of the offer description.

emmajones1976

I think I will agree to disagree with you all.

jimjames

emmajones1976 said:

Petriix said:

How can you be an existing Nationwide customer with a non-Nationwide account?

There are many examples, even if you don't have multiple current accounts with different providers (I have three). Perhaps you just have a Nationwide mortgage or credit card, or maybe they hold your joint account but not your personal one, or a savings account, isa, etc.

OK, fair enough, do you not see how that MSE page can be misinterpreted though? Not everyone is a current account tart with 20 current accounts.

As above you can be a Nationwide customer without a current account so it could encourage people with savings accounts to move a current account. You can also be a Nationwide customer if you open the new account before switching to it.

I can't see any room for confusion. It very clearly says that you cannot get a bonus for switching an existing Nationwide account and that it has to be from another provider.

Daliah

emmajones1976 said:

I think I will agree to disagree with you all.

Even if the MSE text wasn't clear (which it is), there are several places on the Nationwide website which spell out in clear text that you only qualify if you switch a non-Nationwide account.

For example, this is from the questionnaire on the Nationwide website:




  Or there is this, once you completed the questionnaire:



Last but not least, there are the offer T&Cs:



It really cannot be any clearer. 

638502813

In conclusion. Why does this website instruct us on about how anyone can get the bonus even if you're not a Nationwide customer by opening an account, waiting for it to become active, and then switching to another account when it says at the top of the page (as highlighted in red on Dahlia's post) that you can't change from one Nationwide account to another? And Martin Lewis also said on his TV show that there's a trick for anyone to get the bonus? I don't read full terms and conditions, i just see an ''expert'' on TV telling me what i assume are the facts. And I'm sticking with the fact that this website contradicts itself.

eskbanker

I'd summarise it as:

1. The offer only applies to switching a non-Nationwide current account into a Nationwide one.
2. The offer is £100 for new customers or £125 for existing customers.
3. MSE, trying to be helpful, explain how, if you're not already with Nationwide, you can become an existing customer by opening an account before doing the switch, thereby gaining the extra £25.
4. However, point 1 still applies, under all circumstances....

EssexHebridean

638502813 said:

In conclusion. Why does this website instruct us on about how anyone can get the bonus even if you're not a Nationwide customer by opening an account, waiting for it to become active, and then switching to another account when it says at the top of the page (as highlighted in red on Dahlia's post) that you can't change from one Nationwide account to another? And Martin Lewis also said on his TV show that there's a trick for anyone to get the bonus? I don't read full terms and conditions, i just see an ''expert'' on TV telling me what i assume are the facts. And I'm sticking with the fact that this website contradicts itself.

It doesn't. It instructs us on how anyone can get the bonus even if you're not a Nationwide customer by opening an account, waiting for it to become active, and then switching in another account. It makes absolutely clear that you CANNOT "switch" from a Nationwide account to another Nationwide account... 

638502813

Clearly some agree with me, but many don't. I'm sticking to my gins - why would this site offer to be helpful and explain something that can never happen? Nobody will get the £125 so It's irrelevant and should not have been put here.