Zog has gone 😢

QrizB

Received a surprise bill from EDF this morning. Billing up-to-and-including the 31st of March, using the meter reading I submitted in response to @Gerry1's thread.

Unexpected, but not unwelcome.

Also received the "sorry you're leaving us" email in response to my pending switch to Octopus.

Sterlingtimes

In another topic on this board, a poster said, "Set up a N3rgy.com account (use the ‘I am a consumer’ link. If you can see data, then your smart meter is connected to The DCC network."

I followed this course of action and found my usage data for gas but the tariffs were not set correctly.

Can I conclude that my SMETS1 Liberty meter is connected to the DCC? Is this the same as migration/adoption?

Why can EDF not access my smart meter if it is connected to the DCC?

[Deleted User]

Sterlingtimes said:

In another topic on this board, a poster said, "Set up a N3rgy.com account (use the ‘I am a consumer’ link. If you can see data, then your smart meter is connected to The DCC network."

I followed this course of action and found my usage data for gas but the tariffs were not set correctly.

Can I conclude that my SMETS1 Liberty meter is connected to the DCC? Is this the same as migration/adoption?

Why can EDF not access my smart meter if it is connected to the DCC?

Yes. As to your last question, you will need to ask EDF. I have SMETS2 meters both of which were working when my gas was switched from Zog to EDF. EDF claimed it couldn’t pull data from my gas meter. I switched back to Octopus in late January, and both meters are fully working. 

Try the free App BRIGHT.  Hildebrand, a Registered DCC Other User can with your permission access your smart meter data.

Sterlingtimes

[Deleted User] said:

Sterlingtimes said:

In another topic on this board, a poster said, "Set up a N3rgy.com account (use the ‘I am a consumer’ link. If you can see data, then your smart meter is connected to The DCC network."

I followed this course of action and found my usage data for gas but the tariffs were not set correctly.

Can I conclude that my SMETS1 Liberty meter is connected to the DCC? Is this the same as migration/adoption?

Why can EDF not access my smart meter if it is connected to the DCC?

Yes. As to your last question, you will need to ask EDF. I have SMETS2 meters both of which were working when my gas was switched from Zog to EDF. EDF claimed it couldn’t pull data from my gas meter. I switched back to Octopus in late January, and both meters are fully working. 

Try the free App BRIGHT.  Hikdebrand, a Registered DCC Other User can with your permission access your smart meter data.

Thank you, Dolar, for kindly answering my question.

I do have the Bright App that is working well except that the gas rates are historic at 3.213p per kWh and a standing charge of 16.80p. History for gas is Ovo to Economy Energy to Ovo to Octopus to Zog to EDF. I have saved a lot of money along the way but have also suffered from enforcing my contractual rights with the dreadful Economy Energy.

[Deleted User]

Sterlingtimes said:

[Deleted User] said:

Sterlingtimes said:

In another topic on this board, a poster said, "Set up a N3rgy.com account (use the ‘I am a consumer’ link. If you can see data, then your smart meter is connected to The DCC network."

I followed this course of action and found my usage data for gas but the tariffs were not set correctly.

Can I conclude that my SMETS1 Liberty meter is connected to the DCC? Is this the same as migration/adoption?

Why can EDF not access my smart meter if it is connected to the DCC?

Yes. As to your last question, you will need to ask EDF. I have SMETS2 meters both of which were working when my gas was switched from Zog to EDF. EDF claimed it couldn’t pull data from my gas meter. I switched back to Octopus in late January, and both meters are fully working. 

Try the free App BRIGHT.  Hikdebrand, a Registered DCC Other User can with your permission access your smart meter data.

Thank you, Dolar, for kindly answering my question.

……. but have also suffered from enforcing my contractual rights with the dreadful Economy Energy.

No problem. As an aside, I was looking back through my old files over the weekend as it is time for another shredding session. As I expected, the majority of my issues/complaints over recent years were directed at energy suppliers. These have included incorrect Final Bills; the use of a fixed calorific value for gas billing, to charges raised for energy supplied when I was with another supplier. Given that domestic energy supply is nothing more complicated than a simple metering and billing exercise, one has to wonder why suppliers make such heavy weather of it? Is it their systems or the quality of the people that they employ - along with the training that staff are given (or not)? 

GunJack

...and EDF's poxy billing system shines again....

. random debit has appeared online for £20:86, in grey, but not with a minus sign in front of it, no explaination of what it's for, nothing... I fear I'm going to have to call them

Robin9

@GunJack  Is it the same as the "This is not a Request for Payment" figure ?    

janusdesign

on day 7 of my email to the complaints department - not had any reply yet, though it was read on the 4th... bad planning on my part as working day 10 would be Wednesday next week... calling not really an option as that would likely cost as much as the overcharge.

the last meter reading generated a new bill, though they seeming took the opportunity to also i crease the theoretical monthly direct debit amount accordingly - being on an whole amount DD, I think I only pay that monthly figure if I don't submit a reading on time.

The_Green_Hornet

GunJack said:

...and EDF's poxy billing system shines again....

. random debit has appeared online for £20:86, in grey, but not with a minus sign in front of it, no explaination of what it's for, nothing... I fear I'm going to have to call them

If £20.86 matches the Bill Adjustment amount (plus VAT) on your 15 December 2021 - 31 December 2021 statement then it is the charges for the 04 December 2021 - 15 December 2021 period which you should have already received a paper statement for.

But yes I agree their billing system leaves a lot to be desired.

GunJack

Robin9 said:

@GunJack  Is it the same as the "This is not a Request for Payment" figure ?    

no, I've never had anything with that on it...