Zog has gone 😢

Mobtr

Robin9 said:

Mobtr said:

TonySimon said:

All I know is PfP energy closed in September.  The Credit has only just been credited by British Gas.  Neon Reef closed November.  I am still waiting on this credit.  Zog closed in December and I am still waiting.  Therefore I can't see what EDF is doing wrong particularly, given my experience so far.

They’re doing nothing wrong. People just like to moan because they think they should be prioritised above all others & think failed energy companies pass on millions in credits that they just sit on to earn interest. 

They may not be doing anything wrong but they do seem to dragging their heels.  What can be so difficult in absorbing 11,700 customers in 3 months ?  They probably handle that number of new and old customers every day. 

But that’s just Zog, they have also taken over other companies customers as well. Why should Zog customers take priority? SoLR transfers are a lot more complicated than just a standard change of supplier. 

[Deleted User]

Mobtr said:

Robin9 said:

Mobtr said:

TonySimon said:

All I know is PfP energy closed in September.  The Credit has only just been credited by British Gas.  Neon Reef closed November.  I am still waiting on this credit.  Zog closed in December and I am still waiting.  Therefore I can't see what EDF is doing wrong particularly, given my experience so far.

They’re doing nothing wrong. People just like to moan because they think they should be prioritised above all others & think failed energy companies pass on millions in credits that they just sit on to earn interest. 

They may not be doing anything wrong but they do seem to dragging their heels.  What can be so difficult in absorbing 11,700 customers in 3 months ?  They probably handle that number of new and old customers every day. 

But that’s just Zog, they have also taken over other companies customers as well. Why should Zog customers take priority? SoLR transfers are a lot more complicated than just a standard change of supplier. 

SoLRs have to negotiate with Ofgem re their support payment. Some SoLRs in the past have agreed that they would self fund consumer credits to offset the savings that they have made by gaining 000s of customers at no expense. Recent failures are more costly as suppliers will be seeking recompense for the cost of providing energy at a loss. Given the number of supplier failures - with the possibility of more to come - I guess Ofgem must be pretty busy.

It is worth remembering that prior to 2016, consumer credits would be nothing more than a pence in the £ line entry in an Administrator’s long list of unsecured creditors.

QrizB

Umiamz said:

QrizB said:

Shedman said:

QrizB said:

superbigal said:

I have not had a final bill/statement from Zog and now their login is dead.
Not had any bill or statement from EDF yet either.
Is this the norm ?

* Although my February bill was allegedly generated on the 27th but isn't visible on my account yet!

Its comforting to see they continue to not to surprise and actually for once meet the timings in their own statements  "your bill is usually ready within 24 hours, but it can take up to 5 working days" 😅

I won't hold my breath waiting for mine allegedly generated on March 1st then.

Still no sign of my bill from Feb 27th. I chased with CS on Monday who said it would be generated within 24h (spoiler: it wasn't) and again todaty. Today's CS agent said they'd generate a new bill dated today. I'm not sure how they'll do that as they didn't ask for a meter reading and I don't know if that will replace the one from the 27th or whether it will just cover the last 11 days ...

EDF continues to plumb new depths. If there was anywehere to move to (and if they'd sorted out my Zog credit) I'd move.

Seeing as you’re with Octopus for electricity you could ask them if they’ll switch your gas to Flexible Octopus. They were happy to do this for me.

I was thinking the same, but I want to get the Zog credit sorted out first.

Umiamz

QrizB said:

Umiamz said:

QrizB said:

Shedman said:

QrizB said:

superbigal said:

I have not had a final bill/statement from Zog and now their login is dead.
Not had any bill or statement from EDF yet either.
Is this the norm ?

* Although my February bill was allegedly generated on the 27th but isn't visible on my account yet!

Its comforting to see they continue to not to surprise and actually for once meet the timings in their own statements  "your bill is usually ready within 24 hours, but it can take up to 5 working days" 😅

I won't hold my breath waiting for mine allegedly generated on March 1st then.

Still no sign of my bill from Feb 27th. I chased with CS on Monday who said it would be generated within 24h (spoiler: it wasn't) and again todaty. Today's CS agent said they'd generate a new bill dated today. I'm not sure how they'll do that as they didn't ask for a meter reading and I don't know if that will replace the one from the 27th or whether it will just cover the last 11 days ...

EDF continues to plumb new depths. If there was anywehere to move to (and if they'd sorted out my Zog credit) I'd move.

Seeing as you’re with Octopus for electricity you could ask them if they’ll switch your gas to Flexible Octopus. They were happy to do this for me.

I was thinking the same, but I want to get the Zog credit sorted out first.

I've now had a final bill from EDF but the Zog credit and charges from 4th - 14th December are still outstanding. I was just glad to be rid of EDF, to be honest, and the Zog credit and outstanding charges will pretty much cancel each other out.

Mobtr

[Deleted User] said:

Mobtr said:

Robin9 said:

Mobtr said:

TonySimon said:

All I know is PfP energy closed in September.  The Credit has only just been credited by British Gas.  Neon Reef closed November.  I am still waiting on this credit.  Zog closed in December and I am still waiting.  Therefore I can't see what EDF is doing wrong particularly, given my experience so far.

They’re doing nothing wrong. People just like to moan because they think they should be prioritised above all others & think failed energy companies pass on millions in credits that they just sit on to earn interest. 

They may not be doing anything wrong but they do seem to dragging their heels.  What can be so difficult in absorbing 11,700 customers in 3 months ?  They probably handle that number of new and old customers every day. 

But that’s just Zog, they have also taken over other companies customers as well. Why should Zog customers take priority? SoLR transfers are a lot more complicated than just a standard change of supplier. 

SoLRs have to negotiate with Ofgem re their support payment. Some SoLRs in the past have agreed that they would self fund consumer credits to offset the savings that they have made by gaining 000s of customers at no expense. Recent failures are more costly as suppliers will be seeking recompense for the cost of providing energy at a loss. Given the number of supplier failures - with the possibility of more to come - I guess Ofgem must be pretty busy.

It is worth remembering that prior to 2016, consumer credits would be nothing more than a pence in the £ line entry in an Administrator’s long list of unsecured creditors.

Exactly, unfortunately a lot of people don’t understand this & just think ‘I’ve got my final bill, now where’s my refund ‘ and obviously the new supplier is always the one at fault 

Shedman

QrizB said:

Shedman said:

QrizB said:

superbigal said:

I have not had a final bill/statement from Zog and now their login is dead.
Not had any bill or statement from EDF yet either.
Is this the norm ?

* Although my February bill was allegedly generated on the 27th but isn't visible on my account yet!

Its comforting to see they continue to not to surprise and actually for once meet the timings in their own statements  "your bill is usually ready within 24 hours, but it can take up to 5 working days" 😅

I won't hold my breath waiting for mine allegedly generated on March 1st then.

Still no sign of my bill from Feb 27th. I chased with CS on Monday who said it would be generated within 24h (spoiler: it wasn't) and again todaty. Today's CS agent said they'd generate a new bill dated today. I'm not sure how they'll do that as they didn't ask for a meter reading and I don't know if that will replace the one from the 27th or whether it will just cover the last 11 days ...

EDF continues to plumb new depths. If there was anywehere to move to (and if they'd sorted out my Zog credit) I'd move.

I went on chat yesterday to ask where my bill was that was supposedly generated on 1 March and to also complain that on variable whole monthly DD they should, according to their own Help section, raise a bill monthly.   I got some bullsh*t about it not being an exact 30 day or monthly cycle and that there was some band covering about 3 weeks within which each bill would be produced and that my next one would be on 17th March. 

I said that wasn't in accordance with what EDF say themselves and that I wanted it raised as a complaint, so they did so but when they sent me the reference and summary they had also closed it saying they'd explained it...wonderful aren't they. Debating whether to raise a complaint about their complaint closure and them having not addressed the issue.  

Anyway I requested another bill and it was generated yesterday and detail available today (up to 9 March) and amazingly its right.  Still nothing for 5-14 Dec yet though.

Mobtr

Shedman said:

QrizB said:

Shedman said:

QrizB said:

superbigal said:

I have not had a final bill/statement from Zog and now their login is dead.
Not had any bill or statement from EDF yet either.
Is this the norm ?

* Although my February bill was allegedly generated on the 27th but isn't visible on my account yet!

Its comforting to see they continue to not to surprise and actually for once meet the timings in their own statements  "your bill is usually ready within 24 hours, but it can take up to 5 working days" 😅

I won't hold my breath waiting for mine allegedly generated on March 1st then.

Still no sign of my bill from Feb 27th. I chased with CS on Monday who said it would be generated within 24h (spoiler: it wasn't) and again todaty. Today's CS agent said they'd generate a new bill dated today. I'm not sure how they'll do that as they didn't ask for a meter reading and I don't know if that will replace the one from the 27th or whether it will just cover the last 11 days ...

EDF continues to plumb new depths. If there was anywehere to move to (and if they'd sorted out my Zog credit) I'd move.

I went on chat yesterday to ask where my bill was that was supposedly generated on 1 March and to also complain that on variable whole monthly DD they should, according to their own Help section, raise a bill monthly.   I got some bullsh*t about it not being an exact 30 day or monthly cycle and that there was some band covering about 3 weeks within which each bill would be produced and that my next one would be on 17th March. 

I said that wasn't in accordance with what EDF say themselves and that I wanted it raised as a complaint, so they did so but when they sent me the reference and summary they had also closed it saying they'd explained it...wonderful aren't they. Debating whether to raise a complaint about their complaint closure and them having not addressed the issue.  

Anyway I requested another bill and it was generated yesterday and detail available today (up to 9 March) and amazingly its right.  Still nothing for 5-14 Dec yet though.

So what did you want as a resolution to your complaint?

janusdesign

QrizB said:

If it's about 4p, it's the current tariff.

If it's about 7.2p, it's the April tariff.

many thanks for confirming that - it is showing the April tariff...

Gas unit rate: 7.365p per kWh
Daily standing charge: 27.22p per day

... I thought it should be in the 4p range - at least the app says it's the April tariff, the site doesn't.

i've now submitted another reading - let's see if that generates a bill!

trying to find current rates is proving fruitless....

no matter what payment method I choose, I see the above - on the site or the app.

the sooner I can leave this shambles of a company, the happier i'll be.

Mobtr

janusdesign said:

QrizB said:

If it's about 4p, it's the current tariff.

If it's about 7.2p, it's the April tariff.

many thanks for confirming that - it is showing the April tariff...

Gas unit rate: 7.365p per kWh
Daily standing charge: 27.22p per day

... I thought it should be in the 4p range - at least the app says it's the April tariff, the site doesn't.

i've now submitted another reading - let's see if that generates a bill!

trying to find current rates is proving fruitless....

no matter what payment method I choose, I see the above - on the site or the app.

the sooner I can leave this shambles of a company, the happier i'll be.

Just go into the change tariff bit on your app, it should tell you what’s available there. 

janusdesign

Mobtr said:

Just go into the change tariff bit on your app, it should tell you what’s available there. 

I uninstalled it - will never need to use it and I don't like keeping unnecessary crap installed on the mobile.

besides i'm not interested in changing tariff, I just want to know what i'm being charged on my current tariff.