Zog has gone 😢

Robin9

@goatfaced Are you able to enter meter readings online?

goatfaced

Yes, I gave them one yesterday that they wanted. 

Robin9

Is there anything on Billing and Payments regarding an account date ?

If NO contact Chat and ask them when it will be produced.

Adviceuk3

Another day talking to edf energy about my missing credit and another day to get fobbed off. Kindly gave ten pounds compensation just enough to put to boil an egg given the prices.

I just think the whole transfer has been a total shambles and suspect edf are playing games with people's credits.

TonySimon

All I know is PfP energy closed in September.  The Credit has only just been credited by British Gas.  Neon Reef closed November.  I am still waiting on this credit.  Zog closed in December and I am still waiting.  Therefore I can't see what EDF is doing wrong particularly, given my experience so far.

Mobtr

TonySimon said:

All I know is PfP energy closed in September.  The Credit has only just been credited by British Gas.  Neon Reef closed November.  I am still waiting on this credit.  Zog closed in December and I am still waiting.  Therefore I can't see what EDF is doing wrong particularly, given my experience so far.

They’re doing nothing wrong. People just like to moan because they think they should be prioritised above all others & think failed energy companies pass on millions in credits that they just sit on to earn interest. 

QrizB

Shedman said:

QrizB said:

superbigal said:

I have not had a final bill/statement from Zog and now their login is dead.
Not had any bill or statement from EDF yet either.
Is this the norm ?

* Although my February bill was allegedly generated on the 27th but isn't visible on my account yet!

Its comforting to see they continue to not to surprise and actually for once meet the timings in their own statements  "your bill is usually ready within 24 hours, but it can take up to 5 working days" 😅

I won't hold my breath waiting for mine allegedly generated on March 1st then.

Still no sign of my bill from Feb 27th. I chased with CS on Monday who said it would be generated within 24h (spoiler: it wasn't) and again todaty. Today's CS agent said they'd generate a new bill dated today. I'm not sure how they'll do that as they didn't ask for a meter reading and I don't know if that will replace the one from the 27th or whether it will just cover the last 11 days ...

EDF continues to plumb new depths. If there was anywehere to move to (and if they'd sorted out my Zog credit) I'd move.

Umiamz

QrizB said:

Shedman said:

QrizB said:

superbigal said:

I have not had a final bill/statement from Zog and now their login is dead.
Not had any bill or statement from EDF yet either.
Is this the norm ?

* Although my February bill was allegedly generated on the 27th but isn't visible on my account yet!

Its comforting to see they continue to not to surprise and actually for once meet the timings in their own statements  "your bill is usually ready within 24 hours, but it can take up to 5 working days" 😅

I won't hold my breath waiting for mine allegedly generated on March 1st then.

Still no sign of my bill from Feb 27th. I chased with CS on Monday who said it would be generated within 24h (spoiler: it wasn't) and again todaty. Today's CS agent said they'd generate a new bill dated today. I'm not sure how they'll do that as they didn't ask for a meter reading and I don't know if that will replace the one from the 27th or whether it will just cover the last 11 days ...

EDF continues to plumb new depths. If there was anywehere to move to (and if they'd sorted out my Zog credit) I'd move.

Seeing as you’re with Octopus for electricity you could ask them if they’ll switch your gas to Flexible Octopus. They were happy to do this for me.

Robin9

Mobtr said:

TonySimon said:

All I know is PfP energy closed in September.  The Credit has only just been credited by British Gas.  Neon Reef closed November.  I am still waiting on this credit.  Zog closed in December and I am still waiting.  Therefore I can't see what EDF is doing wrong particularly, given my experience so far.

They’re doing nothing wrong. People just like to moan because they think they should be prioritised above all others & think failed energy companies pass on millions in credits that they just sit on to earn interest. 

They may not be doing anything wrong but they do seem to dragging their heels.  What can be so difficult in absorbing 11,700 customers in 3 months ?  They probably handle that number of new and old customers every day. 

Umiamz

Robin9 said:

Mobtr said:

TonySimon said:

All I know is PfP energy closed in September.  The Credit has only just been credited by British Gas.  Neon Reef closed November.  I am still waiting on this credit.  Zog closed in December and I am still waiting.  Therefore I can't see what EDF is doing wrong particularly, given my experience so far.

They’re doing nothing wrong. People just like to moan because they think they should be prioritised above all others & think failed energy companies pass on millions in credits that they just sit on to earn interest. 

They may not be doing anything wrong but they do seem to dragging their heels.  What can be so difficult in absorbing 11,700 customers in 3 months ?  They probably handle that number of new and old customers every day. 

They may not be doing anything wrong with the SoLR process but they are generally inept. They sent me a bill for 15th Dec to 11th Jan for nearly £1000 because they'd completely made up the readings (0 and 256). They refused to change it (even though it was clearly incorrect) until I sent them photos of the meter itself. They had the readings that I had sent them and these correlated well with Zog's readings, so this should never had happened.