Barclays Blue Rewards

lambshank13

[Deleted User] said:

mjmal51 said:

Great! They give you £5 and take away £5 net result = £0. Wonder who came up with that?

@mjmal51   My thoughts precisely... this is a bad move on their part and it will definitely affect customer retention. They are basically pretending there is a reward, they dedicate a whole team to managing said rewards and the customer gets nothing. 

It's my oldest account and I have a mortgage with them so I'll stay. Will still get £3 so my loss is £5 as compared to now, but at least I don't have to pay for the 'privilege'...


PS. @lambshank13 thanks for the screenshot. I'm surprised that they revealed the changes in a customer chat... I'm pretty sure that should've stayed confidential until released publicly  

Yes I wasn't expecting them to reveal anything.

I'll keep the account running for the time being but once the changes take effect it'll become an account for switching.

Katiehound

Ah, so the scenario they sent me as a possible ie raise the fee to £5 and reduce the rewards is in fact a 'done deal'! Not sure why they asked my opinion.......There were some other so-called rewards mentioned- but all non-monetary.
Add Barclays to the switch list. (Plus they are closing our local branch in January)

Daliah

Katiehound said:

Add Barclays to the switch list. 

Definitely.

anna42hmr

oh well that will be another account biting the dust. Might look into the detail of the RSB/Natwest rewards accounts to see if they are worthwhile.  

Shakin_Steve

lambshank13 said:

It's not looking good. I asked Barclays through the in-app chat the other day and this is what they told me. There was no mention of when the changes would take effect.  Hope this is helpful.

That doesn't make sense. Obviously, no one would pay £5 to receive £5. I'm wondering if the csa meant £5 per direct debit.

NedS

Shakin_Steve said:

That doesn't make sense. Obviously, no one would pay £5 to receive £5. I'm wondering if the csa meant £5 per direct debit.

You are not paying £5 to receive £5, but rather there is a £5 monthly fee for being a member of the Blue Rewards programme, which is being reimbursed if you meet the conditions.

mab3000

Shakin_Steve said:

lambshank13 said:

It's not looking good. I asked Barclays through the in-app chat the other day and this is what they told me. There was no mention of when the changes would take effect.  Hope this is helpful.

That doesn't make sense. Obviously, no one would pay £5 to receive £5. I'm wondering if the csa meant £5 per direct debit.

Nope. Everything that has been said in this chat transcript is correct. 

MDMD

NedS said:

Shakin_Steve said:

That doesn't make sense. Obviously, no one would pay £5 to receive £5. I'm wondering if the csa meant £5 per direct debit.

You are not paying £5 to receive £5, but rather there is a £5 monthly fee for being a member of the Blue Rewards programme, which is being reimbursed if you meet the conditions.

It’s a bit like Club Lloyds - you pay £3 and get £3 back if you meet the criteria they set. Then you get the rewards, interest, RS account etc (admittedly not as good as they used to be).

Shakin_Steve

Ok. So we'll get £8 for £5, not interested in any of the other offers if they are pretty much the same as now, with cashback at certain retailers, etc.

deejaybee

Shakin_Steve said:

Ok. So we'll get £8 for £5, not interested in any of the other offers if they are pretty much the same as now, with cashback at certain retailers, etc.

Same here, have mortgage with them... so £8 "profit" a month goes down to £3....

Not happy about that, but will keep the account as the online banking is convenient for overpaying the mortgage.

Will carry on trickling the blue rewards into Coinbase haha