Octopus Energy takes on Avro customers

victor2

WelshGlyndwr said:

i was in the middle of switching from eon to avro,  and am yet to hear from octopus? What should i do?

Have Eon closed your account and issued a final bill?
If so, contact Octopus by email and ask them what the status is.
If not, contact Eon and ask them what is happening.
Worth checking who your current supplier is using the link I provided a few pages back.

2010

Beano456 said:

oliverbrown said:

I've held off cancelling my Avro direct debit but I think the time is right now. I've entered my bank details into the Octopus control panel so they can take the money from there if they want.

We're not sure what to do with the DD and have left it alone as Octopus said not to cancel and they will transfer the DD and balance across to them. The Octo site still shows a 0 balance with no DD setup, however the Avro DD keeps going out and are now £826 in credit!

Cancel the DD to Avro NOW.

£826 is far too much to be in credit.

WelshGlyndwr

victor2 said:

WelshGlyndwr said:

i was in the middle of switching from eon to avro,  and am yet to hear from octopus? What should i do?

Have Eon closed your account and issued a final bill?
If so, contact Octopus by email and ask them what the status is.
If not, contact Eon and ask them what is happening.
Worth checking who your current supplier is using the link I provided a few pages back.

Hi Victor

Thanks Eon has not closed my account or given me a final bill. The website says my gas supplier is Octopus but my energy supplier is still Avro! Should i therefore phone octopus to tell them this?

victor2

WelshGlyndwr said:

victor2 said:

WelshGlyndwr said:

i was in the middle of switching from eon to avro,  and am yet to hear from octopus? What should i do?

Have Eon closed your account and issued a final bill?
If so, contact Octopus by email and ask them what the status is.
If not, contact Eon and ask them what is happening.
Worth checking who your current supplier is using the link I provided a few pages back.

Hi Victor

Thanks Eon has not closed my account or given me a final bill. The website says my gas supplier is Octopus but my energy supplier is still Avro! Should i therefore phone octopus to tell them this?

Looks like you've left Eon then. I'd email Octopus and ask them to clarify what is happening. Presumably you do have an account with Octopus - check what the "dashboard" for that show as your tariff(s).

NINJA59

MWT said:

NINJA59 said:

2010 said:

MWT said:

It does seem that the 'Helpful' tariff is not intended to be generally available so I wouldn't make any decisions based on the ability to move to it...

I have asked NINJA59, a few posts above, how they got it but haven`t received a reply.
In the current climate it looks too good to be widely available.

It is available to all, I had to call them though. Ignore the avro 1 option and just keep waiting until you get a CS rep.

My change was done in less than 30 seconds....

You got lucky it seems, which is good for you, but need to make it clear that it is certainly not supposed to happen that way apparently. 

Got lucky? Or just simply asked the question? As posed elsewhere I called, I asked whether I could change to that tariff after explaining it was all changed over from avro. She went to check the name, came back and went all okay. 

There is no hard facts on a user getting these tariffs yet, so that seems a little unfair. 

It does seem other users have just used Twitter, but I decided a more direct approach minimising delay would be helpful to all. 

To me all avro customers could do what I did, but depending on usage and region then the rates do change slightly and the SVR may still work out cheaper (at least based on the current SVR). This second bit applies to my parents also caught up in this but their regional costs and usage mean the saving at least on current rates is not there, potentially even longer term.

bristolleedsfan

Nothing lucky about it, Octopus Energy policy as per its posted replies on twitter 15 September is crystal clear

https://twitter.com/OctopusEnergy/status/1438239683058802689

"Our Fixed & Flexible tariffs are open to all customers to switch to at any time"

"we pride ourselves on being fair and transparent with our pricing and make our tariffs available across the board. Our field sales team offers the 24MF Fixed tariff which you can find on our website here: http://octopus.energy/tariffs"

If the above appears in anyway ambigious

Octopus Energy on Twitter: "@Foxyloxy1075 Hi Chris, our MD Rebecca explains why prices can be different (by a v small amount) depending on where you sign up: https://t.co/zses9KqLDo All our tariffs are here: https://t.co/ea2pr4oVj1 if someone sees one they want to be on, we can help! https://t.co/mdLjkMMxIf" / Twitter

"All our tariffs are here: https://octopus.energy/tariffs/ if someone sees one they want to be on, we can help!"

https://forums.moneysavingexpert.com/discussion/comment/78482104/#Comment_78482104  "Octopus allow existing customers to switch to any of their current tariffs, including the ones designed for specific switching partners, so they list them all for anyone to see."

janbeno

I finally got my email saying my account details were open. Also in this email it stated what my tariff is:

You're on Flexible Avro, our always great-value variable tariff.

Your prices (including VAT) are:

• A standing charge of 23.50p per day and 21.80p/kWh for your electricity.
• A standing charge of 26.11p per day and 4.02p/kWh for your gas.

I looked back to the beginning when the Octopus v2 /avro was shown the figures were:

Electric SC. 23.5p  Unit charge 21.4

Gas      SC  23.85  Unit charge  3.84.

I presume this is because the cap altered in October. Not a lot we can do about it. 

I am in the process of working out my bills from 8th Sept - 26th Sept and 26th Sept- 7th Nov. Need to be prepared for the hit !

Consumerist

NINJA59 said:

. . . There is no hard facts on a user getting these tariffs yet, so that seems a little unfair. . .

Thanks NINJA59 for the info above. Have you seen any Ts&Cs for this tariff? Is there any requirement to have a smart meter installed?

wild666

I made my last reading to Avro on the 19/9/21 and received the bill on the 22/9/21. I read my meters weekly on a Friday so estimated I used around 31 kWh between the 19th and 26th of Sept. That's a daily charge of £1.18 on each meter up until the 26/9/21. plus 31 kWh E and around 12 kWh G.
My monthly Avro bill was around £38 to £40. I haven't received a bill from Octopus but in the time they have being their SoLR  I've used about 195 kWh E and around 70 kWh G, just over £60 with the rates given by Octopus. I was paying Avro £48 per month and in that time I built up a credit of £171. I think I will have to increase the £48 once it's all sorted, which I hope isn't too long.

wild666

Consumerist said:

NINJA59 said:

. . . There is no hard facts on a user getting these tariffs yet, so that seems a little unfair. . .

Thanks NINJA59 for the info above. Have you seen any Ts&Cs for this tariff? Is there any requirement to have a smart meter installed?

I have Smart meters and I am getting 30 minute readings from their site, sent around midday after the day in question. The readings are really helping me cut down on the electric usage.