Octopus Energy takes on Avro customers

xlnc99

No DD has been taken from me as of yet
No email or anything about meter readings or updates

I logged into the account and it says overdue meter readings, please supply. SO i did so
They state from tomorrow they will officially take over the account

Consumerist

xlnc99 said:

No DD has been taken from me as of yet
No email or anything about meter readings or updates
I logged into the account and it says overdue meter readings, please supply. SO i did so
They state from tomorrow they will officially take over the account

I wouldn't take anything as gospel from my Octopus account at the moment. Octopus has been our supplier since 26 September and Octopus charges will apply to us all from that date.

K1977

katies_mum said:

Please has anyone submitted a recent meter reading to Octopus and if so, have you been issued with an up to date bill yet? not sure if I should be waiting for them to contact me before submitting readings. My direct debit is due to be paid on the 8th, I appreciate it could still be weeks before any Avro credit appears on our accounts but want to try and make sure my account is as up to date as possible. Many thanks

I have recently submitted an up to date meter reading but I've had no bill/statement as a result of this, they have just logged my readings on the online account, my DD is also due on the 8th so we will see what happens then, I may then make an extra payment to cover me for no payment being taken in october and my last payment to Avro was in september, I cancelled my DD with them shortly after they went bust

MWT

Things will not properly come into alignment until the final billing data comes over from the Avro Administrators...

Rivers_mum

We’ve not heard anything from them 🤷‍♀️

Consumerist

Rivers_mum said:

We’ve not heard anything from them 🤷‍♀️

If you were an Avro customer then you should have had an email from Octopus on 26 Sept and an update soon after. If you still have not heard anything at all from Octopus then it might be advisable to contact them straight away.

NINJA59

No final bill from Avro yet, but the final bits of Octopus are done as of yesterday. 

In a strange turn of events after seeing the helpful November 2021 24 month fixed (with no exit fees) from Octopus on here I dumped our variable Avro one with them this morning, it is a mighty close run thing though and depending on region it may mean changing tariff is not worthwhile or usage pattern. Due to our electricity usage being higher than our gas the slight (few pence saving per unit) should help us save a little bit, there being no exit fee is equally helpful should things improve and also stops the issue of the price cap change in early 22 being such a concern.

wild666

katies_mum said:

Please has anyone submitted a recent meter reading to Octopus and if so, have you been issued with an up to date bill yet? not sure if I should be waiting for them to contact me before submitting readings. My direct debit is due to be paid on the 8th, I appreciate it could still be weeks before any Avro credit appears on our accounts but want to try and make sure my account is as up to date as possible. Many thanks

I have sent two readings 26/09/21 and one around the 10/10/21 but haven't had a bill or any requests to submit any readings.
So far my total bill is around £62 for the 41 days since they took over the supply, that's roughly £1.50 per day.
If an appliance isn't in use then the switch is off at the socket, even the cooker, microwave and kettle. There are just three appliances that are on 24/7 and that's the fridge, freezer and router everything else is off.

2010

NINJA59 said:

No final bill from Avro yet, but the final bits of Octopus are done as of yesterday. 

In a strange turn of events after seeing the helpful November 2021 24 month fixed (with no exit fees) from Octopus on here I dumped our variable Avro one with them this morning, it is a mighty close run thing though and depending on region it may mean changing tariff is not worthwhile or usage pattern. Due to our electricity usage being higher than our gas the slight (few pence saving per unit) should help us save a little bit, there being no exit fee is equally helpful should things improve and also stops the issue of the price cap change in early 22 being such a concern.

I take it this is the tariff you mean.

Helpful Octopus 24M Fixed November 2021 v1

Electricity

Unit rate:18.72 p/kWh

Standing charge:23.76 p/day

Gas

Unit rate:4.65 p/kWh

Standing charge:26.1 p/day

Did you do this online or did you have to phone them to switch you?

Consumerist

Looking at Helpful Octopus 24M Fixed Nov 2021 v1 online, for typical usage in Eastern region this works out for me as £1,339 pa compared to Flexible Avro at £1,306 pa.

If it is reckoned that the price cap might increase by up to 30% from April, it starts to look attractive.