Octopus Energy takes on Avro customers

Consumerist

MWT said:

It is just a matter of presentation, but arguably the way Octopus shows it is correct as the closing reading is as at a specific point in time and that point doesn't change between one period and the next.

Either way, once you understand the way your supplier does it, it should not be confusing.

Well, I accept that once you get used to it there is no confusion but surely it isn't too much to ask that a statement makes it clear which dates you have actually been charged for in that statement.

Grizzlebeard

I have absolutely no problem with my Octopus Energy Statements.

The top of the bill clearly shows the Billing period, e.g. 1st Jan 2022 to 31st Jan 2022. This is correct.

The "details" section clearly shows the dates readings submitted, e.g. 1st Jan and 1st Feb. Again this is correct.

Merlin139

Grizzlebeard said:

I have absolutely no problem with my Octopus Energy Statements.

The top of the bill clearly shows the Billing period, e.g. 1st Jan 2022 to 31st Jan 2022. This is correct.

The "details" section clearly shows the dates readings submitted, e.g. 1st Jan and 1st Feb. Again this is correct.

Thanks for that, been with Octopus for 6 months now and never had a bill/Statement because I am part of the remaining 8% as at 15th Jan who have more so called complex problems.
I can try to remember that for when I do eventually get a Statement sometime this decade!

westv

MikeBzz said:

Merlin139 said:

youravinalarrrf said:

Assuming Avro's administrators are no longer involved and if you have already been in contact with Octopus there would be no harm in pre-empting the situation to speed things up by letting Octopus have a copy of your final bill from your supplier prior to Avro.

Providing a copy of your final bill from the previous supplier prior to AVRO will do nothing.

I did exactly that and they produced my first bill from it (I believe others whose switch to Avro didn't complete have done the same thing).

I did that too. My account balance has been updated (no actual bill though) and the credit from Avro has been transferred but the page still says "It's been a bit quiet in here" etc. 

Consumerist

Grizzlebeard said:

I have absolutely no problem with my Octopus Energy Statements.
The top of the bill clearly shows the Billing period, e.g. 1st Jan 2022 to 31st Jan 2022. This is correct.
The "details" section clearly shows the dates readings submitted, e.g. 1st Jan and 1st Feb. Again this is correct.

OK. I take it all back then

Grizzlebeard

Consumerist said:

Grizzlebeard said:

I have absolutely no problem with my Octopus Energy Statements.
The top of the bill clearly shows the Billing period, e.g. 1st Jan 2022 to 31st Jan 2022. This is correct.
The "details" section clearly shows the dates readings submitted, e.g. 1st Jan and 1st Feb. Again this is correct.

OK. I take it all back then

Don't worry. Tomorrow you'll explain something and I'll be taking stuff back. It's happened before.

My take: In the kingdom of the blind, the one eyed man is as deaf as the next bloke.

oliverbrown

westv said:

I did that too. My account balance has been updated (no actual bill though) and the credit from Avro has been transferred but the page still says "It's been a bit quiet in here" etc. 

I'm waiting for my account set up in the organic way, both meters have been transferred, but no bills, no payments, no opening readings and no Avro balance transfer as yet.

Final bill and Avro account balance screenshots are ready and waiting as and when...

polymaff

Strange world.  The latest wholesale unit rate for gas is 7.78p/kWh - only half a penny above Octopus' post-April 2nd capped rate.

https://www.cliffordtalbot.co.uk/energy-prices/

For electricity, too.  22.18p wholesale, 29p Octopus.

I know VAT affects the comparison - but not that much.

J_forest

beeniecarol said:

M4rkOne97One said:

MikeBzz said:

Merlin139 said:

youravinalarrrf said:

Assuming Avro's administrators are no longer involved and if you have already been in contact with Octopus there would be no harm in pre-empting the situation to speed things up by letting Octopus have a copy of your final bill from your supplier prior to Avro.

Providing a copy of your final bill from the previous supplier prior to AVRO will do nothing.

I did exactly that and they produced my first bill from it (I believe others whose switch to Avro didn't complete have done the same thing).

I was mid switch from igloo to Avro when Avro went bust. I've had my final bill from igloo (refunded credit paid by EON Next). Already sent a copy of this final bill and screen grabs of my account on the Avro website as proof of the DD payment to Avro. Octopus said that I would have to wait for their systems to update and my account to fully move across. Might email them the information again over the weekend and see if it moves things along.

we are in the same position. I sent my meter readings and final igloo bill to Avro's administrators (via Octopus link) on 6th March. I emailed them on the 14th asking how long it will take to issue my final Avro bill; still waiting for a reply......

My final bill with Avro is finally visible on my account.  My bill with the previous supplier was submitted on the 11th of March.

Merlin139

Octopus has finally produced my first bill. Found an up to date Final bill on my AVRO account 3 days ago and forwarded it to Octopus.