Octopus Energy takes on Avro customers

jimroy

We kept our Avro direct debits open and they switched over to Octopus by December's payments. They stayed on the same date and with the same reference as our Avro account numbers even though our billing dates changed going forward with Octopus.
I remember bringing this up with Octopus back then saying that I hoped the references would change to match our new Octopus account numbers going forward. Their response was that they would expect that because they wouldn't get the funds to our accounts with them otherwise. Well, they haven't changed, but the funds are going towards our Octopus accounts this far.

Merlin139

youravinalarrrf said:

Assuming Avro's administrators are no longer involved and if you have already been in contact with Octopus there would be no harm in pre-empting the situation to speed things up by letting Octopus have a copy of your final bill from your supplier prior to Avro.

Providing a copy of your final bill from the previous supplier prior to AVRO will do nothing.

I did this over 6 weeks ago and I was thanked but told that they cannot take any details from that bill. The administrator has to determine what my opening and closing Electric reading is before my account can be transferred. 

I then pointed out again that my opening Electric reading will be my Green closing reading and they can pick a figure for my closing reading that is between 1 and 151 more than that as my closing reading. The range available is the difference between Green closing and the figure I supplied Octopus on 1st November.

Again they said it has to be done by the Administrators!

oliverbrown

When an energy supplier produces a final statement, isn't that closing figure stored centrally in an industry database somewhere?

MikeBzz

Merlin139 said:

youravinalarrrf said:

Assuming Avro's administrators are no longer involved and if you have already been in contact with Octopus there would be no harm in pre-empting the situation to speed things up by letting Octopus have a copy of your final bill from your supplier prior to Avro.

Providing a copy of your final bill from the previous supplier prior to AVRO will do nothing.

I did exactly that and they produced my first bill from it (I believe others whose switch to Avro didn't complete have done the same thing).

M4rkOne97One

MikeBzz said:

Merlin139 said:

youravinalarrrf said:

Assuming Avro's administrators are no longer involved and if you have already been in contact with Octopus there would be no harm in pre-empting the situation to speed things up by letting Octopus have a copy of your final bill from your supplier prior to Avro.

Providing a copy of your final bill from the previous supplier prior to AVRO will do nothing.

I did exactly that and they produced my first bill from it (I believe others whose switch to Avro didn't complete have done the same thing).

I was mid switch from igloo to Avro when Avro went bust. I've had my final bill from igloo (refunded credit paid by EON Next). Already sent a copy of this final bill and screen grabs of my account on the Avro website as proof of the DD payment to Avro. Octopus said that I would have to wait for their systems to update and my account to fully move across. Might email them the information again over the weekend and see if it moves things along.

beeniecarol

M4rkOne97One said:

MikeBzz said:

Merlin139 said:

youravinalarrrf said:

Assuming Avro's administrators are no longer involved and if you have already been in contact with Octopus there would be no harm in pre-empting the situation to speed things up by letting Octopus have a copy of your final bill from your supplier prior to Avro.

Providing a copy of your final bill from the previous supplier prior to AVRO will do nothing.

I did exactly that and they produced my first bill from it (I believe others whose switch to Avro didn't complete have done the same thing).

I was mid switch from igloo to Avro when Avro went bust. I've had my final bill from igloo (refunded credit paid by EON Next). Already sent a copy of this final bill and screen grabs of my account on the Avro website as proof of the DD payment to Avro. Octopus said that I would have to wait for their systems to update and my account to fully move across. Might email them the information again over the weekend and see if it moves things along.

we are in the same position. I sent my meter readings and final igloo bill to Avro's administrators (via Octopus link) on 6th March. I emailed them on the 14th asking how long it will take to issue my final Avro bill; still waiting for a reply......

Ally_E.

I have set up a direct debit now that I know roughly what my usage for the year will be, but once set up there was no option to chose a sum and still isn't. I have no idea what they will charge and I'd like to be in control of that. Based on my calculations £333 should cover it for now. I remember this feature used to be there in September, now gone. Is this just my account or is this the norm now?

elsien

Ally_E. said:

I have set up a direct debit now that I know roughly what my usage for the year will be, but once set up there was no option to chose a sum and still isn't. I have no idea what they will charge and I'd like to be in control of that. Based on my calculations £333 should cover it for now. I remember this feature used to be there in September, now gone. Is this just my account or is this the norm now?

You need to contact customer services if you want to set up a fixed direct debit. Otherwise they charge for the usage that month. 

They suggested higher than I had calculated but were fine with going with my lower figure for now. 

WelshGlyndwr

I have now been with Octopus 6 months since avro collapsed. I am yet to receive my credit from Avro of £50 or a bill from octopus, can i complain to someone? I was in the middle of switching from Eon to Avro when Avro collapsed. I am going to get a massive bill from Octopus but no idea when my credit will be transferred over either....

Ally_E.

WelshGlyndwr said:

I have now been with Octopus 6 months since avro collapsed. I am yet to receive my credit from Avro of £50 or a bill from octopus, can i complain to someone? I was in the middle of switching from Eon to Avro when Avro collapsed. I am going to get a massive bill from Octopus but no idea when my credit will be transferred over either....

I kept pestering them on twitter and they set my account up in November. I was also in the middle of being switched to Avro when it collapsed. Keep emailing, calling and sending twitter DMs.