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Octopus Energy takes on Avro customers
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Essentially, yes, they need two pieces of information from Avro, the closing balance and the closing meter reading(s) and in this case that should be the result of the standard switching dataflows for the agreed meter reading(s) which is probably the bit that is holding things up...Consumerist said:
My understanding is that Octopus will not issue a statement until it has received a final bill from the previous supplier. Since the supply was in mid-switch when Avro went into administration, it seems likely Octopus is having to deal with two former suppliers to get things sorted out.MWT said:
... but they did take payments from you so there will be a bill, even if it only shows a credit for the payments taken...TonyE78 said:... only prob is there is no final bill to issue from Avro as they never took over the supply!
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Some people are being asked for final bills from their previous supplier. This makes me wonder if, in at least some cases, the closing reading was not recorded at Avro.MWT said:
Essentially, yes, they need two pieces of information from Avro, the closing balance and the closing meter reading(s) and in this case that should be the result of the standard switching dataflows for the agreed meter reading(s) which is probably the bit that is holding things up...Consumerist said:
My understanding is that Octopus will not issue a statement until it has received a final bill from the previous supplier. Since the supply was in mid-switch when Avro went into administration, it seems likely Octopus is having to deal with two former suppliers to get things sorted out.MWT said:
... but they did take payments from you so there will be a bill, even if it only shows a credit for the payments taken...TonyE78 said:... only prob is there is no final bill to issue from Avro as they never took over the supply!0 -
Entirely possible, if Avro did not complete the data flows and validate the readings then I doubt their system retained the readings on the customer account, if indeed they every actually set up the account anyway...oliverbrown said:
Some people are being asked for final bills from their previous supplier. This makes me wonder if, in at least some cases, the closing reading was not recorded at Avro.MWT said:
Essentially, yes, they need two pieces of information from Avro, the closing balance and the closing meter reading(s) and in this case that should be the result of the standard switching dataflows for the agreed meter reading(s) which is probably the bit that is holding things up...Consumerist said:
My understanding is that Octopus will not issue a statement until it has received a final bill from the previous supplier. Since the supply was in mid-switch when Avro went into administration, it seems likely Octopus is having to deal with two former suppliers to get things sorted out.MWT said:
... but they did take payments from you so there will be a bill, even if it only shows a credit for the payments taken...TonyE78 said:... only prob is there is no final bill to issue from Avro as they never took over the supply!
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Presumably if the transfer took place after they went bust there wouldn't have been anybody at Avro to record the reading anyway.oliverbrown said:
Some people are being asked for final bills from their previous supplier. This makes me wonder if, in at least some cases, the closing reading was not recorded at Avro.MWT said:
Essentially, yes, they need two pieces of information from Avro, the closing balance and the closing meter reading(s) and in this case that should be the result of the standard switching dataflows for the agreed meter reading(s) which is probably the bit that is holding things up...Consumerist said:
My understanding is that Octopus will not issue a statement until it has received a final bill from the previous supplier. Since the supply was in mid-switch when Avro went into administration, it seems likely Octopus is having to deal with two former suppliers to get things sorted out.MWT said:
... but they did take payments from you so there will be a bill, even if it only shows a credit for the payments taken...TonyE78 said:... only prob is there is no final bill to issue from Avro as they never took over the supply!0 -
The staff did not all vanish the day they went into Administration, in this instance Octopus funded their continued employment to assist in the transfer process, but it is common for admin staff to remain employed to assist the administrators in their work.westv said:
Presumably if the transfer took place after they went bust there wouldn't have been anybody at Avro to record the reading anyway.oliverbrown said:
Some people are being asked for final bills from their previous supplier. This makes me wonder if, in at least some cases, the closing reading was not recorded at Avro.MWT said:
Essentially, yes, they need two pieces of information from Avro, the closing balance and the closing meter reading(s) and in this case that should be the result of the standard switching dataflows for the agreed meter reading(s) which is probably the bit that is holding things up...Consumerist said:
My understanding is that Octopus will not issue a statement until it has received a final bill from the previous supplier. Since the supply was in mid-switch when Avro went into administration, it seems likely Octopus is having to deal with two former suppliers to get things sorted out.MWT said:
... but they did take payments from you so there will be a bill, even if it only shows a credit for the payments taken...TonyE78 said:... only prob is there is no final bill to issue from Avro as they never took over the supply!
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Octopus did provide a facility to submit meter readings to an Avro/Assets site. I used that and the readings were used as Avro's closing readingswestv said:Presumably if the transfer took place after they went bust there wouldn't have been anybody at Avro to record the reading anyway.
Warning: In the kingdom of the blind, the one-eyed man is king.
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It didn't work for people in mid-transfer.Consumerist said:
Octopus did provide a facility to submit meter readings to an Avro/Assets site. I used that and the readings were used as Avro's closing readingswestv said:Presumably if the transfer took place after they went bust there wouldn't have been anybody at Avro to record the reading anyway.2 -
oliverbrown said:It didn't work for people in mid-transfer.On reflection, if the Avro account had not yet been set up then I can see why it was not possible.
Warning: In the kingdom of the blind, the one-eyed man is king.
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Last week I sent Octopus the final meter readings from my pre-Avro supplier (Avro went bust before my switch completed) and they sent me a bill within a couple of days. I tried to set up my direct debit amount and date from the app but it just says "Uh-ho, there was an error" - have now got these set up by a bit of email to-ing and fro-ing so I'm pretty much up & running and expect to get monthly bills and make payments from now on. I don't know whether the app is just broken or whether it's because something in my account still isn't fully set up.0
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