Octopus Energy takes on Avro customers

Max68

Getting a bit confused with Octopus.  My final bill with Avro is there but no Octopus bill.  In my "Balance History" they show the workings and the balance showered what Octopus charged me from 1st October to 2nd December when I placed requested new meter readings in but no bill.  Put new meter readings in on Friday to try and generate a bill and looked today and balance history now shows workings from 1st October to 10th December, and balance has obviously gone down but still no bills.  I can understand that the balance history will show this but without monthly bills it's not as easy to determine usage and without a bill between two particular dates you do wonder when to send your meter readings in!

2010

Max68 said:

Getting a bit confused with Octopus.  My final bill with Avro is there but no Octopus bill.  In my "Balance History" they show the workings and the balance showered what Octopus charged me from 1st October to 2nd December when I placed requested new meter readings in but no bill.  Put new meter readings in on Friday to try and generate a bill and looked today and balance history now shows workings from 1st October to 10th December, and balance has obviously gone down but still no bills.  I can understand that the balance history will show this but without monthly bills it's not as easy to determine usage and without a bill between two particular dates you do wonder when to send your meter readings in!

I`m in the same boat.
I`ve sent three readings since Octopus took over but haven`t received any bills, except final Avro.
In the balance history it only shows gas and nothing for electric.

The credit balance has gone down in line with gas usage only.

elsien

I’ve still got no bills and a balance of zero despite submitting a start reading, then a further one a couple of weeks ago. Getting a little concerned now about the complete lack of any individual updates. 

Max68

2010 said:

Max68 said:

Getting a bit confused with Octopus.  My final bill with Avro is there but no Octopus bill.  In my "Balance History" they show the workings and the balance showered what Octopus charged me from 1st October to 2nd December when I placed requested new meter readings in but no bill.  Put new meter readings in on Friday to try and generate a bill and looked today and balance history now shows workings from 1st October to 10th December, and balance has obviously gone down but still no bills.  I can understand that the balance history will show this but without monthly bills it's not as easy to determine usage and without a bill between two particular dates you do wonder when to send your meter readings in!

I`m in the same boat.
I`ve sent three readings since Octopus took over but haven`t received any bills, except final Avro.
In the balance history it only shows gas and nothing for electric.

The credit balance has gone down in line with gas usage only.

Interesting mine at least shows both electric and gas.  However it is odd.,  Re my previous meter readings sent on 2nd Dec the "workings" showed from 1st Oct - 2nd Dec.  When trying new readings on 10th Dec I would possibly have expected the workings to show something like 2nd Dec - 10th Dec as a follow up reading.  However they have just overwritten 1st Oct - 2nd Dec to now read 1st Oct - 10th Dec and obviously upped what they have charged my account.  So whenever you enter a meter reading they will charge from the last paid point to that new reading date.  Thus we really need a bill and confirmation on the regular date they want a meter reading so we can be billed for the same regular period per month.  I will probably now refrain from entering meter readings until they email a reminder.

mikeyorkie10

Max68 said:

.  Thus we really need a bill and confirmation on the regular date they want a meter reading so we can be billed for the same regular period per month.  I will probably now refrain from entering meter readings until they email a reminder.

I'm similarly confused and asked Octopus for clarification on this subject this morning.... no response yet!

badger09

My balance looks ok.
Credit from Avro is correct. Reduced in respect of charges  26/9 - 30/9 and 1/10 - 6/12 (meter readings sent and DD paid 7/12) but still no bills.

polymaff

wild666 said:

The larger the TV the more power it will use in standby, especially a smart TV.  

There's a lot of myth around this subject.  Do you have evidence of this?

I suspect many of the claims one sees for how much you can save by not relying on standby for electronic equipment is a confusion between the equipment's standby power when quoted as VA as against Watts.

polymaff

digannio said:

Scary figures indeed.

FWIW, here is some history here - with a projection based upon a 30% lift of the cap next April

wild666

polymaff said:

wild666 said:

The larger the TV the more power it will use in standby, especially a smart TV.  

There's a lot of myth around this subject.  Do you have evidence of this?

I suspect many of the claims one sees for how much you can save by not relying on standby for electronic equipment is a confusion between the equipment's standby power when quoted as VA as against Watts.

The savings per week/month are my evidence, down from around 190 kWh down to 120 kWh month. That's just 28 kWh per week, down from 45 kWh per week.

MWT

wild666 said:

polymaff said:

wild666 said:

The larger the TV the more power it will use in standby, especially a smart TV.  

There's a lot of myth around this subject.  Do you have evidence of this?

I suspect many of the claims one sees for how much you can save by not relying on standby for electronic equipment is a confusion between the equipment's standby power when quoted as VA as against Watts.

The savings per week/month are my evidence, down from around 190 kWh down to 120 kWh month. That's just 28 kWh per week, down from 45 kWh per week.

Nobody is suggesting that you have not reduced your consumption, the flaw is in assuming that everyone else could do the same.

Clearly you had some devices which in total would have consumed around 2kWh a day over the time you had them switched off, many of us just don't have devices that are so power hungry in standby mode.

My 38" PC monitor uses around 0.5W, my large smart TV is under 1W.

If you have older inefficient devices then it may be worth turning them off, but if they are not so old and inefficient then it really isn't worth the effort and you will cause more damage by daily powering of and on than you could justify by the saving.