Chase UK discussion

ColdIron

In the app press the card image at the top and then select See Details. Number, Expiry Date, CCV etc are all there

tuggy12

I joined Chase after downloading the app.
I've tried to deposit money  but I am receiving scam warnings from two existing banks (Barclays and Starling).
Also, worryingly, there is this scam warning on the FCA website:
Chase UK (clone of FCA authorised firm) | FCA
I rang up Chase on 08003763333 and was told just to ignore the warnings and go ahead and make my deposit.
Not a great start! 
Anyone else had a similar experience?

KTF

Chase are not part of the details checking process yet.

7sefton

MSE_James said:

It's worth noting that the card details available in the app are not the same as the details of the physical card.

I used a third-party app to find the full card number of my physical card so I could link the card with Airtime Rewards.

You can also run into problems buying train tickets for collection - if you use the card details shown in your Chase app, you won't be able to use the physical card to collect the tickets from a self-service machine as the card numbers won't match.

This is quite a big drawback, no? I buy all my train tickets online to collect at machines, but Chase’s bright idea of having a numberless card will cause me a big problem. 

Similar issue to buying items online and returning to store for a refund (I do this with M&S purchases occasionally). 

The more I learn about & experience Chase the less I like the proposition. 

MSE_James

There is a workaround, which is to use a website/app to buy your tickets that lets you pay by Google Pay or Apple Pay - this will set your tickets to 'any card collection' so it won't matter that the virtual and physical cards don't match.

LNER, to their credit, include a warning on their website about not using virtual cards to buy tickets for collection

Olinda99

How about buying airline tickets online eg with BA?

Some airlines ask you to show the payment card at checkin (or at least specify that you will have to show the card if asked) - there are no numbers on the card and even if they accepted the numbers shown on the app would they match?

Richchad

MSE_James said:

It's worth noting that the card details available in the app are not the same as the details of the physical card.

I used a third-party app to find the full card number of my physical card so I could link the card with Airtime Rewards.

You can also run into problems buying train tickets for collection - if you use the card details shown in your Chase app, you won't be able to use the physical card to collect the tickets from a self-service machine as the card numbers won't match.

James, are you sure the card numbers are different between the app and physical card, what app did you use read the physical card number?

northwalesd

There is a Chase support page here - https://www.chase.co.uk/gb/en/support/find-card-details/ - which talks about different card numbers. On the subject of buying tickets online, they suggest using e-tickets rather than collecting physical tickets but of course for some tickets that's not possible.

MSE_James

Yes the physical card number is definitely not the same as the one displayed in the app for online / phone use.

There are a number of Android apps which will read a contactless card via NFC and give you the card details.

7sefton

Well thanks for the warning James - I’d have been so stressed if I booked airline tickets and then couldn’t produce the ‘right’ card at check-in!