New sink only about 2 months old developing cracks

Robin9

Harrywayon said:

How rude is the telephone customer service I told them about this thread and told me to delete it and hang up on me. I am going to ring again later

You are wasting your time on the phone - just write.

Emmia

Harrywayon said:

How rude is the telephone customer service I told them about this thread and told me to delete it and hang up on me. I am going to ring again later

What importance would this thread have to Franke? 

Harrywayon

I don't know but they said delete it and hang up

Harrywayon

https://www.youtube.com/watch?v=UlCb6ULvWbw

1st one is my one I have in black didn't take long to break it

noitsnotme

Harrywayon said:

https://www.youtube.com/watch?v=UlCb6ULvWbw

1st one is my one I have in black didn't take long to break it

People generally don’t go round dropping 10kg weights on their sinks though do they 😆. What a pointless post!

Harrywayon

As my colleague Jonny has already mentioned, these sinks are very difficult to scratch - we have tried it ourselves here in the office with the samples we have - so our initial feeling was something pretty unusual has happened to the sink

Harrywayon

I have been using my 2nd stainless steel sink. I can't believe the difference its brilliant and it only cost me £50 ,no hard water marks, always shiney.  If it came in black it would have been amazing for my kitchen but that model has glass top.

Jeepers_Creepers

Harry. You have Tectonite? (I have Fragranite).

I've just looked at that YouTube video again. The title is misleading, so I read the comments for clarification - the Tectonite 'won' - it's the one on the right.

I don't know what to suggest - other than what I've already said in quite a long post - but these sinks, afaIk, are superb, both types.

Yours - again afaIk - has a crack, a fracture in it. Most likely this was caused by a pretty significant knock, I suspect on that vertical side of the bowl which flexed slightly as a result. The movement travelled as far as the upper edge where the additional stiffness of the sink top there stopped the movement in its tracks - and that's where the crack appeared.

That is only my guess. Do with that info what you wish. But please don't slag off Franke products, because as far as I can see, they are great. Something caused this crack, and no-one currently knows what it was. And that's likely to remain the case.

If you don't want to buy or fit another Franke product, that's your call. But I don't think there's any practical reason not to, just an emotive one.

The sinktop that'll pop straight in is the exact same 'top.

Have you called up LegProt - which you have - for advice? I suggest again that you do, and listen to what they say. If there's a case to be made, they'll tell you.

Harrywayon

Jeepers_Creepers said:

Harry. You have Tectonite? (I have Fragranite).

I've just looked at that YouTube video again. The title is misleading, so I read the comments for clarification - the Tectonite 'won' - it's the one on the right.

I don't know what to suggest - other than what I've already said in quite a long post - but these sinks, afaIk, are superb, both types.

Yours - again afaIk - has a crack, a fracture in it. Most likely this was caused by a pretty significant knock, I suspect on that vertical side of the bowl which flexed slightly as a result. The movement travelled as far as the upper edge where the additional stiffness of the sink top there stopped the movement in its tracks - and that's where the crack appeared.

That is only my guess. Do with that info what you wish. But please don't slag off Franke products, because as far as I can see, they are great. Something caused this crack, and no-one currently knows what it was. And that's likely to remain the case.

If you don't want to buy or fit another Franke product, that's your call. But I don't think there's any practical reason not to, just an emotive one.

The sinktop that'll pop straight in is the exact same 'top.

Have you called up LegProt - which you have - for advice? I suggest again that you do, and listen to what they say. If there's a case to be made, they'll tell you.

Sorry I don't know what you mean. It is a scratch it not cracked I might have to send more clear pictures

noitsnotme

Harrywayon said:

Jeepers_Creepers said:

Harry. You have Tectonite? (I have Fragranite).

I've just looked at that YouTube video again. The title is misleading, so I read the comments for clarification - the Tectonite 'won' - it's the one on the right.

I don't know what to suggest - other than what I've already said in quite a long post - but these sinks, afaIk, are superb, both types.

Yours - again afaIk - has a crack, a fracture in it. Most likely this was caused by a pretty significant knock, I suspect on that vertical side of the bowl which flexed slightly as a result. The movement travelled as far as the upper edge where the additional stiffness of the sink top there stopped the movement in its tracks - and that's where the crack appeared.

That is only my guess. Do with that info what you wish. But please don't slag off Franke products, because as far as I can see, they are great. Something caused this crack, and no-one currently knows what it was. And that's likely to remain the case.

If you don't want to buy or fit another Franke product, that's your call. But I don't think there's any practical reason not to, just an emotive one.

The sinktop that'll pop straight in is the exact same 'top.

Have you called up LegProt - which you have - for advice? I suggest again that you do, and listen to what they say. If there's a case to be made, they'll tell you.

Sorry I don't know what you mean. It is a scratch it not cracked I might have to send more clear pictures

If it’s a scratch and it wasn’t there when it was fitted then someone in your household caused it.  How else do you think it appeared?  It’s scratch RESISTANT not scratch PROOF.