Orange Retention Offers

deejaychaos

I phoned orange today to give my 30 days notice/request PAC code. Little to no attempt was made to make me any offers. When i prompted them to ask about any potential deals for the S5 or M8 they just read out various overpriced deals such as £90 up front and then £39.99 a month for unlimited everything on a 24m plan. The advisor said that all high end phones are all on unlimited only plans. Its a shame that the retentions deals these days are so poor. Maybe they will call me back, otherwise off to Giff Gaff :cool:

papalazarou99

FWIW...

Was asking for my PAC code to leave Orange, now got the following deal:

HTC One M8 free
Unlimited minutes/texts
1 GB 4G (not a heavy data user)

£33 per month/24 month contract

gidgetsprinkles

I was thinking of leaving Orange on February 22nd and got offered a great deal for an iPhone 5C, which I accepted and paid £55 for.

10 days later the phone had not arrived and after numerous atempts to have it redelivered I got no where so cancelled the upgrade, being promised a full refund within 10 working days.

As of the 29th April I have still not received a refund, despite having chased Orange up 5 times and being promised each time that a refund would be processed within a decreased 7 working days.

Customer Service has been awful and I am incredibly disappointed that the team do not have the decency to give Customers an update on their account and its status. I would never go back to Orange and would discourage anyone to continue with them if they are promised something which seems too good to be true.

jakethepeguk

Hate to say it Gidget, but welcome to EE and their wonderful approach to customer service. I would send an email to the executive office, at least then there is a paper trial, should you need it at a later date.

zebrastripesrule

I had a contract for 18 month £23 for 200 (+ bonus 200) mins, unlimited landline calls, 200 (plus 1000 bonus) texts and 500mb data with the S2. I was due for upgrade, but have bought myself a new phone outright and gone sim only.

I was going to switch to virgin for £12 1200 mins, umlim texts and 1gb data, I rang and retentions offered me offered me a few pay monthly deals which i said no to as want to reduce monthly cost and then offered me £15 for unlim min/texts/data on 3G ((on orange) on a rolling 30 day contract. Which I think was quite good, i can now stream the radio and music if I want with out worrying and especially as I can leave at any point if I wanted to!

highguyuk

papalazarou99 wrote: »

FWIW...

Was asking for my PAC code to leave Orange, now got the following deal:

HTC One M8 free
Unlimited minutes/texts
1 GB 4G (not a heavy data user)

£33 per month/24 month contract

I've just been offered the same, but for £34.99 a month.

matrix999

Spoke to Orange Retentions last week.. Explained that i was looking for my PAC to go over to the Virgin Mobile SIMO £15 deal.. Advisor said he would match that, so for £15.00 per month (30days SIMO)

Unlimited Minutes
Unlimited Texts
Unlimited Data (3G)

jmefc5

Asked for my pac code yesterday and got a call back today. was offered HTC One M8 £56 upfront, £31.99 p/m for 5gb internet, unlimited calls/txts. Do you think this is a decent deal?

swadbus

Was paying £32.99 on EE for:

Unlimited mins
Unlimited texts
3GB Data
Double speed 4GEE
12 Month sim only.

My contract came to an end on 28th May 2014. Threatened to leave quoting Three's £15 unlimited everything offer including 4G for £15.

Have now been given following from EE retentions (and accepted):

Unlimited Mins
Unlimited Texts
4GB data (1 extra GB more than last year)
Double speed 4GEE
12 month sim only
For a bargain £16.99p a month. :beer:

paul.carter

Was paying £20.50 on Orange for:

200 mins
unlimited texts
100mb

Contract ended in May

Offered 24months @ £16.99
1000 mins
Unlimited texts
500mb
iphone 4s for £20 + £5.99 delivery

Which I feel is not too bad.